Verified Company
Look my wife and I were in a place where nothing good was going to come out good with our current vehicle situation, and it could crush our world! However called my great friend Patrick and he put me into touch with Tom MCCARTHY and the staff he works with at pecheles...trust me, theses amazing people worked so hard for my wife and i...just don't know what else to say? We love our new car!!! If your in need, just go amazing people and awesome service.
Reply from Pecheles Honda
2026.06.16
Doug, we are so glad our team was able to help you and your wife get into a new car and you had a five-star experience with our team!
I had an outstanding experience at Joe Pecheles Honda. From the moment I arrived, the staff was welcoming, professional, and genuinely focused on helping me find the right truck. They took the time to answer all of my questions, explained every step of the process clearly, and never made me feel pressured.
The entire buying experience was smooth, transparent, and stress free. The team went above and beyond to ensure I was comfortable with my decision and completely satisfied with the final deal.
A special thank you to Shawn Stengels, Sean Pfell, and Guy Pegram for their outstanding assistance throughout the process. Their knowledge, professionalism, and dedication made the experience even more enjoyable, and I truly appreciate the extra effort they put into making everything go smoothly.
I would also like to recognize Shawn Stengels, the General Manager, for going above and beyond. Not only did he help make the entire process seamless, but he personally detailed my truck, and it looked absolutely fantastic.That level of hands-on dedication and customer care is rare and speaks volumes about his commitment to customer satisfaction.
I highly recommend Joe Pecheles Honda to anyone looking for a trustworthy dealership with exceptional service. Thank you for making my truck-buying experience such a positive and memorable one! 🚚⭐⭐⭐⭐⭐
Reply from Pecheles Honda
2026.06.11
Hugh, we are so glad to hear you had such a wonderful experience at Pecheles Honda and that our team could help you get in te perfect truck for your needs!
I had the pleasure of working with sale specialist, Tom, and sales manager Guy. They provided me with the most professional service that I have ever received from any dealership. They went above and beyond and were never pushy. They listened to all of my needs and wants. This type of service is hard to find these days and speaks wonders to the Pecheles Honda dealership.
Reply from Pecheles Honda
2026.06.11
Laura, we are so glad our team provided such exceptional service. Come back and see us anytime!
Erika and Shawn were great! They made my first time purchasing a vehicle very easy and helped educate me as this was my first time buying a new vehicle. Highly recommend getting a vehicle from them!!
Reply from Pecheles Honda
2026.06.11
Matthew, congratulations on your first vehicle purchase and thank you for trusting Pecheles Honda. We are are so glad we made your experience five-stars!
Great experience through and through. Originally was just looking at my options, had one car in mind, but Curtis was able to get me into an even better car at a lower price that fit my budget. He understood my circumstances and was willing to work around it so I could get into something that day. He's very personable and outgoing, it was easy going through all the nitty gritty paperwork for a final decision. Very thorough and extremely helpful. Thank you!
Reply from Pecheles Honda
2026.06.11
Victoria, we are so glad you were able to get in the perfect car for your needs and our team made it stress free!
I loved my experience here at pecheles Honda. Both Alexis Moro and the GM Shawn Stengele were very helpful and made sure I left in my perfect car a beautiful Honda Civic.
Reply from Pecheles Honda
2026.06.11
Amber, thanks for the five stars. We are so glad our team was able to get you in a new Honda Civic, hope you are loving your new ride!
If you're even THINKING about buying a car, make it easy on yourself by going to Pecheles Honda in New Bern! From the minute we met Tom, we felt so at home and glad that we made the trip from Greenville. He and Shane worked with us over several days, answering all our questions to make sure we got exactly what we wanted at a reasonable price. I hope this is my LAST NEW CAR, but if it isn't, I know where I'm going!
Reply from Pecheles Honda
2026.06.01
Trish, thank you so much for your wonderful five-star review. We are so glad our team met and exceeded your expectations in helping you buy a new car!
Sean and TJ were my salesmen and they were absolutely outstanding! They gave me a great deal. They are incredibly knowledgeable, professional, super friendly and really took care of my car/finance needs. They both made the process super easy and very enjoyable! I will be bringing my daughter in to purchase her first car. I’m very happy with my experience and purchase! I highly recommend Pecheles Honda! I will be recommending them to family and friends.
Reply from Pecheles Honda
2026.05.26
Sharon, thanks for the five stars and recommendation. We look forward to helping your daughter with her car as well.
I will NOT go the Pecheles Honda service center ever again! When I made my appointment I told the customer service person why I needed service. Then when I showed up to get the service done, the person I checked in with asked why I was there. DUH - You should already know! Then, She said sarcastically, “You’ve never been here before.” Well no - I just moved here. What a dumb thing to say!
The next day the serviceman replaced a CVT sensor, and preformed two recalls. Then the next time I drove it, the metal lower skid guard under the front frame, unhinged and was dragging on the road and it bent up. When I made a follow up appointment to have them fix it, the Service Manager, Courtney, said they had not removed the skid guard to replace the CVT Sensor during my previous visit. BS!!! Obviously, you need to remove the skid guard to replace the CVT sensor!! If that is the case, then someone didn’t do their job!!!
It cost $600 to have a CVT sensor replaced and you couldn’t put the car back together properly?? NOT ever going back there again!!!!!
Service department is outstanding! They always go above and beyond! They corrected a minor issue caused by a different oil change business. Stick with Honda for everything!!!!
Reply from Pecheles Honda
2026.01.20
Sue, thanks for the kind words about our service and sales teams. We aim for every customer to leave feeling the way you did!
Nothing but great things to say about our experience! From sales (Lexi), finance, and service! Thank you!
Reply from Pecheles Honda
2026.05.20
Thank you so much for sharing your positive experience, Brian. It’s wonderful to hear that you enjoyed working with Lexi and found the sales, finance, and service teams all contributed to a great visit. Your kind words mean a lot to everyone here at Pecheles Honda.
Service was good, but I was very disappointed that I was not informed prior to the appointment that there would be a surcharge for using a credit card.
Reply from Pecheles Honda
2026.05.20
Thank you for taking the time to share your feedback, Thomas. We're glad to hear you were pleased with the service. We understand your concerns regarding the credit card surcharge and apologize for any inconvenience caused by the lack of prior notice. Your input is valuable to us as we continually strive to improve communication with our customers.
Courtney and Service staff are always courteous and helpful. The mechanics are professional and knowledgeable! Marissa and the cashier were so friendly.
Reply from Pecheles Honda
2023.07.07
Karrie, thank you for your wonderful review! We're thrilled to hear that our service team provided you with exceptional service. Your kind words mean a lot to us, and we look forward to serving you with the same friendly and knowledgeable service in the future.
Absolutely Awesome people they do whatever to help you get a vehicle to fit your budget or what you prefer
Reply from Pecheles Honda
2026.05.20
Thank you so much for the wonderful feedback, Belinda. It's fantastic to hear that you had such a positive experience and felt supported in finding a vehicle that fit your needs. Your kind words mean a lot to the team.