Verified Company
Reply from PC Problem Solving
Hello Nicholas,
We are genuinely grateful for your positive review and the perfect rating. Your feedback is pivotal in our ongoing pursuit of excellence, and knowing we met your expectations brings us great joy. Our team is motivated to continually deliver exceptional services and your words encourage us to maintain and elevate our standards. Should you need further assistance or have any concerns in the future, please do not hesitate to reach out. Thank you once more for your kind support and for choosing us.
We are genuinely grateful for your positive review and the perfect rating. Your feedback is pivotal in our ongoing pursuit of excellence, and knowing we met your expectations brings us great joy. Our team is motivated to continually deliver exceptional services and your words encourage us to maintain and elevate our standards. Should you need further assistance or have any concerns in the future, please do not hesitate to reach out. Thank you once more for your kind support and for choosing us.
** PLEASE READ BELOW **
TL;DR: Friendly owner, but disorganized service. Poor communication, scheduling issues, unclear location, lack of proper diagnostics/documentation, and ultimately not worth the cost. Better to go to a more established repair center.
This review is not a criticism of the individual, but of the service provided. The owner seems like a great person, but unfortunately the overall service did not meet expectations.
Booking & Website Issues
The reservation website is very minimal and lacks important details. It lists a flat 2-hour service for $150, which could be reasonable if the service were properly tracked or documented. The reservation listed an incorrect address (Cary), while the actual location is in Wake Forest, which caused confusion.
Location & First Impressions
Finding the office was difficult. The business appears to be located inside a large warehouse with subdivided office spaces, but there was no clear signage or office number. I had to carry my PC around and ask someone randomly if I was in the right place. There didn’t seem to be any reception or clear check-in process, nor any indication that my scheduled 9:30 AM appointment was expected.
Drop-Off Experience
Once I found the office, I explained the issues with my PC and the troubleshooting steps I had already taken. I also provided my information again (including PIN and contact details), despite already submitting it online. I was told the PC would be tested later that day (Monday), with an update expected Tuesday.
Lack of Communication & Delays
Tuesday: I had to reach out myself for an update and was told no work had been started yet.
Wednesday: Again, I was the one initiating contact. There was still no clear diagnosis—only speculation about possible issues. I was told I’d receive a concrete answer by the end of the day, but no follow-up was provided.
Thursday: I scheduled a pickup during my lunch break (11:30 AM–12 PM), which was confirmed. However, I received a last-minute text asking to reschedule to later in the day.
When I returned at the rescheduled time (3:30 PM), I was then told via phone that the technician would be late due to traffic. I had to leave and come back again later, which was very inconvenient given my work schedule.
Service Outcome & Concerns
When I finally picked up my PC, I was charged around $200. I was told that the RAM and GPU were tested, but the CPU could not be tested due to lack of available components. The conclusion given was that the motherboard was the issue.
However, there was no documentation, diagnostic report, or concrete evidence provided—just a verbal explanation. While I’m not saying the tests weren’t done, there was nothing to verify what was actually tested or how the conclusion was reached.
Recommendation
I would recommend saving your time and money and going to a larger service provider like Micro Center. While it may require a longer trip, they have the resources to test all components using verified in-house parts, provide detailed diagnostic results, and clearly identify the exact issue (down to specific motherboard faults, if applicable). There would also be components available to replace on-site. Communication and scheduling are also likely to be more structured.
Again, this is not personal, the owner seems like a good person but the service experience was lacking, and I would not recommend bringing a gaming PC or similar issue here.
Reply from PC Problem Solving
Hi David,
Thank you for taking the time to share your detailed feedback — I truly appreciate it.
First, I want to sincerely apologize for the overall experience you had. We recently relocated from Cary to Wake Forest, and during this transition, we’ve been actively updating our website, directories, and booking system. I understand how this may have caused confusion, and we are actively working to make everything clearer and more consistent.
Regarding the location and check-in process, I’d like to clarify for transparency:
We are located inside a professional office facility and operate by appointment only, as listed on our Google profile. At the entrance, we have a check-in system where customers enter their name and email, which sends us an immediate notification so we can assist them.
That said, I understand this may not have been as clear as it should have been during your visit, and we are improving signage and the overall check-in experience.
Regarding scheduling, your appointment was booked shortly before arrival, and while we did our best to accommodate, we were assisting other customers at the time. We should have communicated more proactively — that’s on us.
I’d also like to clarify the pricing:
The service you received was a flat-rate $199 desktop diagnostic, which was reviewed and signed for at drop-off before any work was performed. I understand the website may currently reflect different pricing, and we are actively updating it to avoid any confusion moving forward.
On the technical side, your system went through a full hardware diagnostic process. We tested multiple components to isolate the issue, and based on the results, the motherboard was identified as the primary point of failure.
In situations where a system shows intermittent behavior (such as powering on briefly once), this is typically an indication of hardware instability rather than a fully functional component.
As part of the service, we:
• Tested multiple components to rule out other failures
• Recommended motherboard replacement based on results
• Offered to assist with installation and further testing
• Invited you to return once the part was available — at no additional cost, included in the diagnostic service
You chose to proceed with the replacement on your own, which we fully respected, and our offer to assist remained open.
Regarding documentation, our service is focused on hands-on diagnostics and technical validation rather than formal written reports. However, all services, scope, and pricing were clearly reviewed and approved before work began.
That said, you are absolutely right about a few key areas:
• Communication should have been more proactive
• Scheduling and coordination should have been smoother
• Overall clarity in the process can be improved
We are actively working on improving all of these areas, especially following our recent move.
My goal has always been to provide honest, professional, and technically accurate service. Feedback like yours helps us improve quickly and serve our customers better.
If you’re open to it, I’d appreciate the opportunity to reconnect and assist further.
Thank you again for your time and detailed feedback.
Thank you for taking the time to share your detailed feedback — I truly appreciate it.
First, I want to sincerely apologize for the overall experience you had. We recently relocated from Cary to Wake Forest, and during this transition, we’ve been actively updating our website, directories, and booking system. I understand how this may have caused confusion, and we are actively working to make everything clearer and more consistent.
Regarding the location and check-in process, I’d like to clarify for transparency:
We are located inside a professional office facility and operate by appointment only, as listed on our Google profile. At the entrance, we have a check-in system where customers enter their name and email, which sends us an immediate notification so we can assist them.
That said, I understand this may not have been as clear as it should have been during your visit, and we are improving signage and the overall check-in experience.
Regarding scheduling, your appointment was booked shortly before arrival, and while we did our best to accommodate, we were assisting other customers at the time. We should have communicated more proactively — that’s on us.
I’d also like to clarify the pricing:
The service you received was a flat-rate $199 desktop diagnostic, which was reviewed and signed for at drop-off before any work was performed. I understand the website may currently reflect different pricing, and we are actively updating it to avoid any confusion moving forward.
On the technical side, your system went through a full hardware diagnostic process. We tested multiple components to isolate the issue, and based on the results, the motherboard was identified as the primary point of failure.
In situations where a system shows intermittent behavior (such as powering on briefly once), this is typically an indication of hardware instability rather than a fully functional component.
As part of the service, we:
• Tested multiple components to rule out other failures
• Recommended motherboard replacement based on results
• Offered to assist with installation and further testing
• Invited you to return once the part was available — at no additional cost, included in the diagnostic service
You chose to proceed with the replacement on your own, which we fully respected, and our offer to assist remained open.
Regarding documentation, our service is focused on hands-on diagnostics and technical validation rather than formal written reports. However, all services, scope, and pricing were clearly reviewed and approved before work began.
That said, you are absolutely right about a few key areas:
• Communication should have been more proactive
• Scheduling and coordination should have been smoother
• Overall clarity in the process can be improved
We are actively working on improving all of these areas, especially following our recent move.
My goal has always been to provide honest, professional, and technically accurate service. Feedback like yours helps us improve quickly and serve our customers better.
If you’re open to it, I’d appreciate the opportunity to reconnect and assist further.
Thank you again for your time and detailed feedback.
George was very easy to work with. He explained everything very clearly and thoroughly.
Reply from PC Problem Solving
We truly appreciate your positive feedback on your recent experience with our business. It’s wonderful to know that George’s clear and thorough communication made your experience satisfactory. At PC Problem Solving, our mission is to provide excellent service tailored to our customers' needs. We are grateful for your support and would love the opportunity to assist you again whenever necessary. Thank you once again, and please don't hesitate to contact us for any further assistance. Have a great day!
These guys are great!! One day turn around to fix my laptop. I will definitely use them again
Reply from PC Problem Solving
We are delighted to receive your fantastic review. It is great to hear that you are pleased with the swift and effective resolution of your laptop issue. At PC Problem Solving, we prioritize providing prompt and reliable services to meet our customers' needs. Your intention to return to us is immensely appreciated, and we look forward to supporting you again. Please feel free to reach out if you need further assistance. Wishing you a pleasant day ahead!
George is the best and so efficient
Reply from PC Problem Solving
2026.02.01
Wow, thank you so much for the awesome shout-out to George! We love hearing how much our team is making your visits to our coffee shop special and efficient. We're all about making everyone feel right at home—can’t wait to brew your next cup! Come back soon, and bring a friend for your next latte adventure.
They are not only extremely professional, communicative, and competent people but they even went out of their way for me beyond their normal work hours. I was in a situation where I thought I had completely bricked my PC after switching a motherboard for better wifi capabilities. I couldn't not get my new tower to connect to my monitors nor could I get my system to work on my old motherboard. I tried for a week straight trying to get my computer to work again. They were able to get my PC to work again in just over 24 hours! This business is absolutely worth every dollar and have earned my business if I ever run into another PC situation where I've hit a dead end, I'm coming straight back here!
Reply from PC Problem Solving
2026.02.01
Wow, thank you so much for sharing your experience! We're thrilled we could help bring your PC back to life, especially after all the effort you put in. Going the extra mile for our customers is what we love to do, and it's awesome to know you felt supported every step of the way. Don't hesitate to pop in or reach out if you find yourself in another tech pickle—we're always here to get you back up and running!
On time, professional, and very knowledgeable. Highly recommend
Reply from PC Problem Solving
We're delighted to receive your feedback and to know you were pleased with our service. Our team takes pride in being timely, professional, and equipped with the right knowledge to meet your needs. It's gratifying to hear that our assistance met your expectations. Your recommendation is highly appreciated. If you require any further assistance in the future, please feel free to reach out to us.
Google says they also do cell phone repairs.But when I called , they said they do not do repairs on cellphones or tablets.
Reply from PC Problem Solving
2025.11.18
Thank you, Kelly. We understand your concern, but our business does not offer cell phone or tablet repairs, and this service does not appear anywhere on our website or listings. It seems Google may have shown related services automatically. We also have not had any work or interaction with you beyond the phone call, so this review does not reflect our actual services or customer experience. If you called, and we clearly stated that we do not offer phone repair, I don’t understand why this would be posted as a review.
At this point, it appears to be a non-service-related review, and we will be reporting it to Google for further evaluation. We take pride in our IT and computer repair work, and we hope you will reconsider your rating.
At this point, it appears to be a non-service-related review, and we will be reporting it to Google for further evaluation. We take pride in our IT and computer repair work, and we hope you will reconsider your rating.
These are real professionals with an in depth knowledge of pc configuration and they know how to handle any hiccups along the way. I highly recommend them to reliably solve any issues with your PC and when you need a new one, this is who you need.
Reply from PC Problem Solving
2025.10.14
Thank you, Thomas! 🙏 We truly appreciate your trust and kind words. Our goal is to make sure every system runs smoothly and every client feels confident in their setup. We’re always here whenever you need support or a new build!
George was outstanding!! Not only did he fix my laptop but also managed to get me back into an Instagram acct I had been locked out of. I can’t say enough wonderful things about this business!! Thank you so much!
Reply from PC Problem Solving
2025.09.22
Thank you so much, Donna! We’re thrilled to hear that you had a great experience. Helping with both your laptop and getting your Instagram back up was our pleasure. We truly appreciate your kind words and support, and we’re always here whenever you need us!
Had a PC problem- fixed it within a day. Also has an extensive IT background and can specialize in marketing/digital advertising. Great place to go to.
Reply from PC Problem Solving
2025.09.22
Hi Anton,
We’re so glad we could get your PC fixed quickly, Anton! Thank you for highlighting our IT and digital marketing expertise—we’re always here to help with both tech and business solutions.
We’re so glad we could get your PC fixed quickly, Anton! Thank you for highlighting our IT and digital marketing expertise—we’re always here to help with both tech and business solutions.
This place is fantastic! I was able to drop a broken case and PC off, have a new case delivered to the shop, and get all the components transferred super fast and for a great price. Will definitely come back for any other PC repair needs!
Reply from PC Problem Solving
2025.08.11
Hi Patrick,
Wow, thank you so much for sharing your experience! We're thrilled to hear the case swap and PC fix went smoothly and quickly for you. It means a lot that you felt the process was easy and affordable. If you ever need a hand with another tech challenge or just want some advice on building your next setup, pop in anytime. Can't wait to see you again soon!
Wow, thank you so much for sharing your experience! We're thrilled to hear the case swap and PC fix went smoothly and quickly for you. It means a lot that you felt the process was easy and affordable. If you ever need a hand with another tech challenge or just want some advice on building your next setup, pop in anytime. Can't wait to see you again soon!
The Best Gaming PC Repair & Custom Build Service – Hands Down!
Thank you so much! After months of struggling with Lenovo support and watching my ThinkPad issues go unresolvedeven after the warranty expiredI finally found PC Problem Solving, and they fixed everything remotely in just 10 minutes! Truly amazing.
But what really blew me away was how they handled my son’s gaming PC. His system was laggy and kept crashing during games, but after bringing it in for a full gaming computer repair and optimization, it now runs super fast and smooth. He’s thrilled with the performance and says it feels like a new custom-built gaming rig!
Whether you’re dealing with frustrating laptop problems or need a high-performance gaming desktop built or repaired, this is the go-to shop for gamers and professionals alike. Their team knows what they’re doing from ThinkPad repair to gaming PC builds and upgrades. Highly recommend for anyone looking for fast, reliable, and expert computer repair and gaming setup support in Cary, NC and beyond!
Reply from PC Problem Solving
2022.05.05
Thank you so much for your business.
We were happy to serve you and have your issues resolved.
We were happy to serve you and have your issues resolved.