Verified Company
I gave 5 stars, only because 6 stars wasn't a choice.
Paulson's is absolutely fantastic. I did a lot of online price shopping, and Paulson's were at least equal to and often better than anywhere else.
And far more importantly, they are there not just to move hardware, but to make an exquisite A/V experience for you. Bill Davidson was my rep, and he was amazing. I started asking about brands and pricing, and he took me back to step 1 -- what size room, what's the layout, are you audio only, or will you have a TV? If so, what percentage of music vs TV, what type of movies, etc. When I said "no video, all music." Bill then asked type of music, etc... and when all was said & done he hooked me up with an insanely good integrated amp, bookshelf speakers (to fit my room), a compact sub that is incredible, and a high-end CD player to match the quality and sound signature of the integrated amp. We even mated the CD player to the integrated amp with XLR cables to maximize the audio quality and clarity of some of my best vintage CDs.
I met a few other floor folks and, while my predominant experience was with Bill, they all seem to be super-knowledgeable, friendly, involved, empathetic, passionate about their craft, and want to do what's right for you.
Nothing but great things to say. I walked into the store with my mind semi-made up on what I wanted to do. I walked out with a completely different architecture, and it is an order of magnitude better than what I drew up myself.
If you really want to tailor an A/V system to your top priorites and preferences, you really need to speak to them.
Reply from Paulson's Audio & Video Inc
2026.06.06
Thank you, George! Reviews like yours mean a great deal to us because they capture exactly what we strive to do every day. Bill’s goal is never to simply recommend products, but to understand how you listen, what you value, and how your system will be used so we can design an experience tailored specifically to you. We’re delighted to hear that approach led you to a solution that exceeded your expectations.
We also appreciate your recognition of our entire team. Knowledge, passion, and a genuine desire to do what’s right for our clients are values we work hard to uphold. Thank you for taking the time to share such detailed feedback and for trusting us with your audio journey.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
We also appreciate your recognition of our entire team. Knowledge, passion, and a genuine desire to do what’s right for our clients are values we work hard to uphold. Thank you for taking the time to share such detailed feedback and for trusting us with your audio journey.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Paulson's is THE place for high end AV installation and home automation. They did my entire home theater installation. Trying to do it yourself these days is a greater undertaking than you can imagine. My theaters is literally the most awesome place in my house. I give Paulson's my highest rating and will continue to use them. They are by far not the least expensive around but you certainly get what you pay for. Thanks Peter and your whole team for creating an awesome home theater than exceeded my expectations by far.
R. Levine, MD
Reply from Paulson's Audio & Video Inc
2026.06.05
Thank you, Dr. Levine! We’re honored by your kind words and grateful for the opportunity to help create a home theater that exceeds your expectations. Peter and the entire team take great pride in designing and installing systems that deliver an exceptional experience, and it’s wonderful to hear that your theater has become your favorite room in the house. We truly appreciate your trust in our expertise and your recognition of the value that comes from doing things the right way. We look forward to serving you for many years to come.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Kelsey came out and resolved our issue quickly and professionally. She went above and beyond to get our system working properly.
Reply from Paulson's Audio & Video Inc
2026.05.05
Thank you, Beth! We’re so glad Kelsey was able to quickly get everything back up and running for you. She takes a lot of pride in going the extra mile, and it’s great to hear that came through in your experience. We truly appreciate you taking the time to share your feedback.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
I really wanted to like these guys, but I was very disappointed, in a number of ways. Promises were made when the salesman and the installation scheduler came out to evaluate. On installation day, the TV didn't fit the way they said it would. The soundbar didn't fit either. One of the installers was in an extreme hurry and downright rude. The other installer was actually focused on how to make it work, but it requires carpentry. The high-end TV has horrible sound, so I'm left with more physical work to do, more cost and it's really up to me to find a soundbar that will work in this situation.
Reply from Paulson's Audio & Video Inc
2026.05.05
5/5/26 Thank you for taking the time to speak with us today, G. We appreciate the conversation and look forward to working with you in June when you return to address everything discussed and make this right.
5/3/26 G., thank you for bringing this to our attention, and I’m truly sorry for your experience. What you described is not how we operate, and we take concerns like this very seriously. We understand how frustrating it must be when expectations aren’t met, especially after time was spent planning your installation.
We will be reaching out to you first thing Monday to better understand the situation and work toward a resolution that you feel good about.
Thank you again for your honesty, it gives us the opportunity to improve and ensure this doesn’t happen again.
We will make this right.
5/3/26 G., thank you for bringing this to our attention, and I’m truly sorry for your experience. What you described is not how we operate, and we take concerns like this very seriously. We understand how frustrating it must be when expectations aren’t met, especially after time was spent planning your installation.
We will be reaching out to you first thing Monday to better understand the situation and work toward a resolution that you feel good about.
Thank you again for your honesty, it gives us the opportunity to improve and ensure this doesn’t happen again.
We will make this right.
Great service! Glad we found this company!
Reply from Paulson's Audio & Video Inc
2026.04.25
Thank you, Judy! We’re so glad you found us and had a great experience. We truly appreciate your kind words and look forward to helping you again in the future! Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Prompt scheduling of service with quality results.
Reply from Paulson's Audio & Video Inc
2026.04.16
Thank you, Clif! We’re glad to hear our team delivered prompt service and quality results, that’s exactly what we aim for on every visit. We appreciate you taking the time to share your experience. Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
The customer service is incredible, thorough and professional at Paulson’s. From the showroom folks to the technicians who installed the AV equipment I couldn’t have had a better experience and look forward to working with them in the future!
Reply from Paulson's Audio & Video Inc
2026.04.04
Thank you, Sherry! We’re so glad to hear your experience was excellent from the showroom through installation. Our team works hard to provide thorough, professional service every step of the way, and it’s great to know that came through. We truly appreciate your kind words and look forward to working with you again in the future!
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Kris & Dan run a great operation. I recently had some issues and Shawn and Matt spent time on a Saturday to help with a proper diagnosis. The level of care and personalization is unmatched. I would recommend Paulsons to anyone.
Reply from Paulson's Audio & Video Inc
2026.04.04
April 4, 2026
Thank you, Matt! We truly appreciate your continued trust and support over the years, and it means even more that you’ve taken the time to share your experience again. We’re glad Shawn and Matt were able to step in on a Saturday and provide the level of care and attention you deserve. That kind of dedication is exactly what we strive for, and we’re grateful for your recommendation and long-standing relationship with Paulson’s. Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
June 14, 2018
Thank you Matt. We really enjoyed working with you and your family and we look forward to working with you in the future. Thanks for shopping local.
Thank you, Matt! We truly appreciate your continued trust and support over the years, and it means even more that you’ve taken the time to share your experience again. We’re glad Shawn and Matt were able to step in on a Saturday and provide the level of care and attention you deserve. That kind of dedication is exactly what we strive for, and we’re grateful for your recommendation and long-standing relationship with Paulson’s. Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
June 14, 2018
Thank you Matt. We really enjoyed working with you and your family and we look forward to working with you in the future. Thanks for shopping local.
Paulson’s is the only store that we will use for any of our TV purchases. Their installers Conner and Alfredo were fantastic! They were very hands on explaining our new products and the installation was flawless. I can’t say enough about their professionalism.?
Reply from Paulson's Audio & Video Inc
2026.03.21
Thank you, Barbara! We truly appreciate your loyalty and kind words, it means a lot to be your go-to for TV purchases. Conner and Alfredo will be happy to hear their professionalism and hands-on approach made such a positive impact. We’re glad everything went smoothly and that you’re enjoying your new setup.
**Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”**
**Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”**
I'm not a customer I'm a contractor that has worked around Paulson audio. Myron and Chuck who work for Paulson are beyond cool. They're personable, polite and generous. If you see them at your job site or home know they're gonna do great!
Reply from Paulson's Audio & Video Inc
2026.03.14
Thank you, Jayson! We really appreciate you taking the time to share your perspective from the job site. Myron and Chuck will be glad to hear your kind words, they take a lot of pride in representing Paulson’s well and working professionally with everyone involved in a project. It means a lot coming from someone who sees the work up close.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Professional and knowledgeable staff. Chuck did a great job restoring our TV and Sonos system and updated our wireless.
Reply from Paulson's Audio & Video Inc
2026.03.14
Thank you, John! We’re glad to hear Chuck was able to get your TV and Sonos system back up and running and improve your wireless network at the same time. Our team takes pride in delivering knowledgeable service and making sure everything works the way it should.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Me and my brother went in the store to look for some speakers for our gaming room, but we were greeted with one employee who was not helpful and passive aggressive towards us, for no particular reason what so ever. The rest of the team was friendly it just this one guy.
Reply from Paulson's Audio & Video Inc
2026.02.20
Jan, thank you for taking the time to share. I am truly sorry this was your experience. What you described is not how we conduct ourselves, and it’s not the standard we expect from anyone representing Paulson’s. You and your brother deserved to feel welcomed, respected, and genuinely helped from the moment you walked in.
While I’m glad to hear the rest of the team was friendly, even one interaction like this is one too many. I take this seriously and would really appreciate the opportunity to speak with you personally, understand more about what happened, and see what I can do to make this right, and to ensure it doesn’t happen again.
If you’re open to it, please give us a call 248-553-4100 and ask for me directly, my name is Dan Paulson, and I would love the chance to connect. Thank you for being honest with us and giving us the opportunity to improve.
While I’m glad to hear the rest of the team was friendly, even one interaction like this is one too many. I take this seriously and would really appreciate the opportunity to speak with you personally, understand more about what happened, and see what I can do to make this right, and to ensure it doesn’t happen again.
If you’re open to it, please give us a call 248-553-4100 and ask for me directly, my name is Dan Paulson, and I would love the chance to connect. Thank you for being honest with us and giving us the opportunity to improve.
I recently worked with Chuck and Matt to resolve a controller issue. They did a great job diagnosing the problem and getting me back online with all my services. I continue to be very pleased with Paulson's services.
The online service that Paulson's offers is simply amazing. I had problems with my internet connection. My computer support company, InsideOut Networking, tried to help me over the phone but I was told I'd have to bring my computer in since their troubleshooting didn't work. I called Paulson's, since I have their Control4 equipment. Their tech, Doug, told me that my internet wasn't Control4, but he had me try a couple of things. He had me turn my Xfinity modem on and off and that fixed my problem! Doug saved me dragging my tower to the computer repair, which they wouldn't have been able to repair anyways since it was an Xfinity modem problem, and saved me $69! They are amazing!
Reply from Paulson's Audio & Video Inc
2024.11.30
Update: Thank you very much Delmaire! Doug is a superstar and is always read to help! Thank you for shopping local and thank you for choosing Paulson's to be "Your Technology Partner!"
Delmarie, thank you for taking the time to write a wonderful review! Kelsey is an incredibly talented technician and she is always ready to help! Thank you for your business and thank you for shopping local.
Delmarie, thank you for taking the time to write a wonderful review! Kelsey is an incredibly talented technician and she is always ready to help! Thank you for your business and thank you for shopping local.
The Paulson's team was outstanding at fixing my "barely used/floor demo/like new" McIntosh C2800 controller purchased from a big chain that starts with a B and ends with a Y. Actually, my lemon has been butchered inside and died in a week. Doug Chase at Paulson's coordinated the repair with Ryan at McIntosh Labs, got a new board, installed with latest firmware and it's all good. Thanks so much to Paulson's sales team and their highly competent technician (and to McIntosh as well!) All the best.
Reply from Paulson's Audio & Video Inc
2026.02.03
Thank you, Jean-Pierre! We’re so glad our team could step in and help get your McIntosh C2800 back to peak performance. Doug’s coordination with McIntosh and our technician’s expertise are exactly how we strive to advocate for our clients and stand behind the products we support. We appreciate your kind words about our sales and service teams, and we’re happy to hear everything is now running smoothly. Enjoy your system, and thank you for trusting us with such an important repair.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Paulson's has been our go-to for over 30 years for purchasing and installing high quality television, audio and video systems. They really know what they are doing and will help you figure out the best set up with equipment, speakers, and smart home networking. Recently, we needed to upgrade our home system, which included selecting a new large screen smart tv that needed to fit into a space created for our previous large screen plasma ( not smart) television. I want to especially compliment Matt and Connor were our installation guys as they were so knowledgeable as well as courteous and pleasant to have in our home. Also, if we have any technical questions or need help at any time in the future, tech guys at Paulson's are just a phone call away to assist us.
We couldn't be any happier!
Reply from Paulson's Audio & Video Inc
2026.01.29
Thank you so much, Barbara! We’re truly honored to have earned your trust for more than 30 years, that kind of loyalty means everything to us. We’re glad your recent upgrade fit seamlessly into your existing space and that Matt and Connor delivered the knowledgeable, courteous service you’ve come to expect. It’s wonderful to hear that you feel supported not just during installation, but anytime you need help. We’re grateful for your kind words and continued confidence in our team.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
My order was handled by David Shock. David was very professional, knowledgeable and efficient. He recommended that I upgrade my TV selections, which I am very pleased with. I would absolutely recommend Paulson's and David Shock in particular. He is readily avialable and follows up promptly!
Reply from Paulson's Audio & Video Inc
2024.12.13
Harold, you are absolutely correct, David is a Rock Star and he is here for you! We hope you enjoy your new TV and have a wonderful New Year! Thank you for your business and thank you for choosing Paulson's to be "Your Technology Partner!"
Paulson’s Audio has been fantastic to work with from start to finish. They originally helped us plan and install our home theater, whole-home audio system, and outdoor speakers, and the experience was so positive that we consulted them again for our new home.
Bill was extremely helpful with recommendations and overall project planning, taking the time to understand our needs and making thoughtful, practical suggestions. Scott executed the installation seamlessly, and the installers—Chuck and Shaun—did an excellent job. They were very detail-oriented, fine-tuned the setup, and made sure everything was working at its best before wrapping up.
The entire team was thorough, professional, easy to work with, and communicated clearly throughout the process, including scheduling. It’s clear they take pride in their work and customer satisfaction.
Paulson’s is definitely a top-notch AV company, and I highly recommend them for home theater, audio, and networking projects.
Reply from Paulson's Audio & Video Inc
2026.01.09
Thank you, Shana! We’re so grateful for the opportunity to work with you again, and your stunning theater photo says it all! What a beautiful, clean space to enjoy the system our team helped bring to life. Bill will be thrilled to hear his recommendations and planning made the process smooth, and Scott, Chuck, and Shaun will appreciate your recognition of their detailed craftsmanship and care throughout the installation. We’re especially glad to hear the communication and follow-through met your expectations from start to finish. Your trust over multiple homes truly means a lot to us, and we’re honored to be part of creating such an impressive setup.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Excellent service! As Always!
Shaun Moore and BrodyThompson went out of their way for a perfect installation.
Reply from Paulson's Audio & Video Inc
2025.12.26
Thank you, Elaine! We truly appreciate your continued trust and are so glad to hear, as always, that the service exceeded expectations. Shaun and Brody will be happy to know their extra effort made a difference in delivering a perfect installation.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Dave is awesome. Knowledgeable, friendly and efficient.
Reply from Paulson's Audio & Video Inc
2025.12.26
Thank you, William! We appreciate you taking the time to share your experience. Dave will be glad to hear your kind words, his knowledge and efficiency make a big difference for our clients.
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”
Thank you for your business and thank you for making Paulson’s “Your Technology Partner!”