Palazzo Kitchen and Bath

Palazzo Kitchen and Bath Reviews

Excellent rating
     
4.6 | 127 reviews
Trustindex Verified Company
Palazzo Kitchen and Bath
Write a review

Reviews

Trustindex

4.6

| 127 total

107 pcs
5 pcs
6 pcs
4 pcs
5 pcs
Source filter
Eyeconik Media
Eyeconik Media 2026.06.17
     
As a creative professional and marketing agency, we have partnered with the team at Palazzo Kitchens and Baths on a variety of their digital and brand assets. When we first approached them, we conducted an audit of their current presence to align it with their long-term growth goals. It was incredibly refreshing to see that Felipe and his team were completely aligned and ready to elevate their brand to match the true quality of their craftsmanship. We started by reshaping their social media framework, refining what to post and giving the page a premium visual aesthetic that properly showcases their completed projects. As we built out that community traction, we also turned our attention to their website. To ensure their digital foundation was as solid as their physical builds, we optimized their site performance, cleared out bloated code, and bolstered their local SEO with targeted city pages to reach the exact neighborhoods they serve. Beyond the digital strategy, we also collaborated directly with their photographer. Palazzo is a true kitchen and bathroom specialist, and we were able to help them develop a new aesthetic for capturing their finished kitchens and finished bathrooms. Revitalizing those images was essential to making sure their portfolio looked as high-end as the actual spaces they build. Throughout this entire process, Felipe has been phenomenal to communicate with. He has an intense attention to detail and knows exactly how he wants things done, but he is also a true collaborator who takes feedback and gives great insight. Having worked with many contractors over the years, I know how common it is to talk about quality, but Felipe pushes that consistency from top to bottom. You see it in their showroom, their online presence, and exactly how his team shows up for clients. Felipe is a fantastic leader, and Palazzo is an amazing design-build firm here in Concord, California. It has been great working alongside a business that takes this much pride in their work, and I know they will continue to do incredible things for homeowners in our community.
Reply from Palazzo Kitchen and Bath 2026.06.18
Thank you, Eyeconik Media, for your wonderful review and for the opportunity to collaborate on our digital and brand assets. We're thrilled to hear that our alignment in vision and commitment to quality was evident throughout the process. Your expertise has been invaluable in reshaping our digital presence, from enhancing our social media aesthetics to optimizing our website and boosting our local SEO. The collaborative efforts with your team and our photographer have truly brought out the craftsmanship we pride ourselves on. Felipe and the whole team at Palazzo Kitchens & Baths are grateful for your kind words and partnership. We look forward to continuing to elevate our services in Concord, California, and helping more homeowners realize their dream spaces. Thank you for being such an integral part of our journey.
CC H.
CC H. 2026.05.17
     
Trustindex Verified
Laura was very helpful as we looked at cabinet hardware and cabinet colors. It is a beautiful showroom with a large variety of products!
Anne T.
Anne T. 2026.02.12
     
I think that being a repeat client as well as referring friends and neighbors to a company are the biggest endorsements of quality and satisfaction that you can give - we have done both! Palazzo completed a 5-star renovation of our main bathroom 2 years ago. Since that project was so successful, it was an easy decision to contract with them for the renovation last summer of our 1962 kitchen. Our best partner in crime was designer Kiersti, who also designed our bathroom. Her design skills are unsurpassed. She listens SO well to the clients ideas (which isn’t always the case with other designers…) and then works creatively with you to make the ideas come to fruition. She is also just a joy to work with! Our project manager, Art, is simply the best. He is so knowledgeable, experienced, organized and drove an efficient and high quality project. He has such a calm and kind demeanor, always patiently answering questions and communicating. Any inevitable hiccups that arise in a big project were quickly and efficiently addressed and rectified. We felt so fortunate to work with him. Alex & Rolando, our construction staff, were so hard-working, efficient, detail-oriented and talented, doing high quality work with no cut corners. We still marvel at their expert craftsmanship every day. The owner, Felipe, is a great guy to work with and sets a high standard for the whole operation, which was evident throughout the entire process. We are thoroughly enjoying our beautiful new kitchen and highly recommend Palazzo Kitchens & Baths!
Reply from Palazzo Kitchen and Bath 2024.07.08
Thank you, Anne! We're delighted to hear about your positive remodeling experience with Kiersti, Art, and our team. Your kind words about our process and craftsmanship mean a lot to us. Enjoy your beautiful new bathroom!
Catherine Crosetti
Catherine Crosetti 2026.02.09
     
I highly recommend Palazzo Kitchen and Bathroom Remodeling. My husband and I popped in one afternoon last year just trying to get some ideas for our kitchen. We had been talking about a remodel for years, and I still did not know what I wanted. Laura cheerfully greeted us, listened and then gathered samples of the cabinets, quartz and flooring that is in our house today. We had some design challenges which Laura approached enthusiastically and creatively. We had a large open concept kitchen, family room and dining room that was not cohesive. Today, it is beautiful. In addition to appreciating the design, all inquires were answered promptly, workers arrived on time and we were called and notified of any problems. We will definitely be return customers. Thank You Laura and Felipe for your patient and professional attention from start to finish. John and Cathy
Reply from Palazzo Kitchen and Bath 2026.02.10
Dear Catherine,

Thank you for taking the time to share your experience with Palazzo Kitchens & Baths. We're thrilled to hear that you were pleased with our kitchen and bathroom remodeling services. Our team takes great pride in providing expert design and build solutions, and we're glad it reflected in your project. Your positive feedback on our cabinetry and countertop installation services is truly appreciated. It's always our goal to make our clients feel comfortable and confident, ensuring their vision comes to life with quality craftsmanship.

We look forward to serving you and the community again in the future. Please don't hesitate to reach out if you need any assistance or have future projects in mind.

Warm regards,

The Palazzo Kitchens & Baths Team
Jennifer T.
Jennifer T. 2026.01.29
     
Trustindex Verified
Staff was super helpful and informative. We look forward to having an appt for plan out the details of our kitchen.
Reply from Palazzo Kitchen and Bath 2026.02.05
Thank you so much for your kind words! We're glad our team could help and provide the information you needed. We’re excited to work with you and look forward to your appointment to plan all the details of your kitchen. See you soon!
Chris R.
Chris R. 2025.11.13
     
Trustindex Verified
The Palazzo team is phenomenal! We needed a design and build partner for our kitchen & laundry renovation project, & new floors.  We worked with Rebeca & Erika for the early phase planning, they brought great ideas and guidance to bring our dream kitchen to life.  The build was also smooth and on time, led by Felipe, Art and his team.  We've all heard nightmare stories with these kind of renovations.  It's great to lean on real experts you can depend on,  are responsive, and always one step ahead of things.  Palazzo is committed to delivering great results for their customers, we're delighted with the results.
Reply from Palazzo Kitchen and Bath 2025.11.19
Thank you for your kind words! We're thrilled to hear you had a great experience with our team. If you need assistance with anything else, feel free to reach out.
Patsy C.
Patsy C. 2025.10.27
     
Trustindex Verified
When my husband and I walked into Palazzo K&B to look at cabinets for our kitchen remodel, we met with Rebeca and her design team. She let us know that they could help us through the entire design and build project. My husband being an engineer and a handy craftsman at home projects, was comfortable with handing the project over to Palazzo. With Rebeca, Felipe, Art and all of their team of professionals hard at work, we got exactly what we wanted. They remodeled our kitchen and master bath. Their attention to detail and permit requirements showed that they are a well oiled machine. They told us how long the project would take and they finished right on schedule. We couldn't be more happy with the process and the outcome. Thank you, Palazzo, for making my dream come true.
Reply from Palazzo Kitchen and Bath 2025.11.06
Thank you for sharing your experience at Palazzo K! We’re thrilled you visited and hope it left you with great memories. If there’s anything specific you’d like to share, feel free to let us know!
Bonnie Dlott
Bonnie Dlott 2025.09.29
     
We signed a contract with Palazzo Kitchens and Baths in January of this year to remodel our kitchen, and we are thrilled with the results. Rebecca was our planner, and she spent many hours working with us on every detail, including some great custom features for our cabinets. She was patient with our search for the exact backsplash and flooring we wanted. We are enthusiastic cooks, and she helped us pick out options that are beautiful and practical. Arturo was our project manager. He visited regularly, and was very responsive to the few concerns that did come up. He personally supervised the few adjustments that we asked for. The work was completed without complications in the time they promised, 7 weeks. Additionally, near the end of the project we asked them to redo our fireplace, so that added a few more weeks, but they were attentive and flexible throughout all that. You can do a kitchen for cheaper, but for us the advantages of using Palazzo in addition to professional planning was a process that was managed by one person, providing internal accountability. Additionally, we were able to stay in our home through the project because the Palazzo workers were tidy in addition to being skilled and considerate. You can save money managing your own project but for us the cost was absolutely worth it! 100% recommend.
Reply from Palazzo Kitchen and Bath 2025.09.30
Thank you, Bonnie! We're delighted to hear you loved your experience and appreciated Rebecca and Arturo’s dedication. Your thoughtful words affirm our commitment to quality and care. Enjoy your beautiful kitchen and fireplace—it was our pleasure!
Cristi Darling
Cristi Darling 2025.09.25
     
I have been working for 2 months on a remodel and when I found Pallazo and Laura, everything started coming together. Laura is incredibly knowledgeable, kind and helped us make decisions that I am so excited about. Thank you Laura for spending the time with me.
Reply from Palazzo Kitchen and Bath 2025.10.14
Hi Cristi, thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that Laura and our team at Palazzo Kitchens & Baths could help bring your remodeling vision to life. Laura truly is a gem when it comes to blending expertise with personalized service to ensure our clients feel confident and excited about their design decisions. We're delighted to have been part of your remodeling journey and are here to assist with any future projects. Thanks once again for choosing us, and enjoy your beautifully transformed space!
Charles Darling
Charles Darling 2025.09.24
     
Laura was absolutely amazing. Her knowledge and experience is incredible Laura has a great talent for finding exactly what you need.
Reply from Palazzo Kitchen and Bath 2025.09.25
Hello Charles,

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Laura. Her dedication to understanding our clients' needs is a core part of what makes Palazzo Kitchens & Baths stand out. Whether it's about selecting the perfect cabinetry or finding the ideal quartz countertop, Laura and our entire team aim to ensure every vision becomes a reality. We're grateful for your feedback and look forward to assisting you with any future projects.

Warm regards,

The Palazzo Kitchens & Baths Team
Jalmeen A.
Jalmeen A. 2025.09.10
     
Trustindex Verified
We had a great experience with Laura and Felipe with our bathroom remodel. Laura was readily available and responsive to all our needs. She covered all details and made sure we had everything covered. Everything we purchased from them has been of great quality. We are very happy with the results!
Reply from Palazzo Kitchen and Bath 2025.09.10
Thank you for your kind words, Jalmeen. It was a great pleasure working with you too!
Diane F.
Diane F. 2025.08.14
     
Trustindex Verified
I had a wonderful experience working with Laura. She was friendly, patient, and genuinely interested in helping me find the perfect bathroom hardware. I was asked thoughtful questions about my style and needs, then she guided me through options without making me feel rushed or pressured. Her product knowledge was impressive, and she offered useful suggestions. Thanks to Laura's help, I found the perfect hardware in a short period of time. Highly recommend! Diane
Reply from Palazzo Kitchen and Bath 2025.09.04
Thank you, Diane, for sharing your experience! We're thrilled Laura could assist you so well. Your kind words mean a lot, and we hope you enjoy your new bathroom hardware!
Kareem Taylor
Kareem Taylor 2025.08.08
     
I’ve worked with Palazzo twice now on kitchen countertop projects — the second job being much more extensive than the first — and they’ve been absolutely brilliant both times. The team is incredibly responsive and easy to work with, always quick to communicate and generous with their expertise. From material selection to final installation, they offered helpful guidance every step of the way. The quality of the workmanship is excellent, and the whole process was smooth and professional. I wouldn’t hesitate to recommend Palazzo to anyone looking for high-end countertop or kitchen work.
Reply from Palazzo Kitchen and Bath 2025.08.15
Dear Kareem Taylor, Thank you for your kind words and for choosing Palazzo Kitchens & Baths for your kitchen countertop projects. We're thrilled to hear that you had a positive experience with us both times. Our team takes pride in being responsive and knowledgeable, and it's wonderful to know that our guidance and expertise made the process smooth and professional for you. We truly appreciate your recommendation and look forward to the opportunity to assist you with any future kitchen or bath projects. Best regards, The Palazzo Kitchens & Baths Team
Dave A
Dave A 2025.08.02
     
Can’t stop smiling. Just finished my kitchen refresh and my only regret is not doing this years ago. Palazzo (Laura & Felipe) walked me through the process of replacing the countertop, backsplash and sink install. They asked lots of questions and I learned a lot about my own kitchen - I discovered I actually already had two countertops! The previous owner installed one over the original, I had no idea, but Felipe did :)
Reply from Palazzo Kitchen and Bath 2025.08.06
Thank you, Dave! We're thrilled you love your refreshed kitchen. Laura and Felipe will be delighted to hear your kind words. It's great to know Felipe's discovery added to the experience! Enjoy your beautiful new space!
Dave A.
Dave A. 2025.08.02
     
Trustindex Verified
I recently completed a Kitchen refresh, new countertop, tile backsplash and sink. I was looking for the best and I got it. Quality materials, skilled craftspeople and team that guided me through the process, kept things on track and completed on time. couldn't be happier with the results.
Reply from Palazzo Kitchen and Bath 2025.08.06
Thank you for your kind words! We're so glad you're enjoying your refreshed kitchen and that our team and materials met your expectations.
Tamra W.
Tamra W. 2025.06.24
     
Trustindex Verified
Felipe has an amazing crew! From showroom staff to the construction crew. They ALL treated my small projects like the million dollar ones! Work site was always clean. Everything down to the smallest details were done very well! It is rare to find a company that is outstanding in all aspects and Palazzo Kitchens and Baths exceeded my expectations! I had walked into their showroom to just pick out new countertops and ended up doing quite a bit more because they could do the whole project ... tile, plumbing, fixtures, countertops. Started in the kitchen and then the bathroom became a full project. Felipe is really competent in guiding the whole scope of work to fit the home and budget! I'm recommending his well run company to anyone I know ready to do a kitchen and bath remodel.
Reply from Palazzo Kitchen and Bath 2025.07.02
Thank you for sharing your experience! We're delighted to hear that Felipe and the team exceeded your expectations and provided such comprehensive support. Your recommendation means a lot, and we’re thrilled you’re happy with your project!
Ashley Zweig
Ashley Zweig 2025.05.06
     
We had an amazing experience working with Palazzo Kitchen & Tile. Felipe and his team are experts at their craft and really helped evolve our vision into a kitchen beyond our dreams, as well as update our fireplaces into true works of art! The initial discussions on scope were informative and exciting, the selection of materials was fun and creative and the installation process was efficient and as smooth as we could ever ask. We couldn’t be happier with the results! We would definitely work with the team again and highly recommend getting the ‘Palazzo experience’!
Reply from Palazzo Kitchen and Bath 2025.08.09
Thank you, Ashley! We're thrilled to hear how much you loved your experience and the results. Your kind words about Felipe and the team mean a lot. Enjoy your dream kitchen and fireplaces—they look amazing!
Melody C.
Melody C. 2025.03.19
     
Trustindex Verified
This is the third time I used them and again could not be happier. Everyone there is great and they have excellent customer service. Felipe the owner really helped me when I was selecting my faucets and trim pieces. The fabrication of the countertops and installation was just like the other two times and was/is amazing. I highly recommend Palazzos for your kitchen and bathroom projects.
Reply from Palazzo Kitchen and Bath 2025.03.19
Thank you for your wonderful feedback and for choosing us again! We're thrilled to hear Felipe and our team provided excellent service. Your recommendation means a lot to us, and we look forward to helping you with future projects!
Elder Henry
Elder Henry 2025.01.16
     
Reply from Palazzo Kitchen and Bath 2025.01.22
Thank you, Elder, for your positive feedback! We're delighted to know you had a great experience with us. If there's anything else we can do for you, feel free to reach out.
Dan A.
Dan A. 2024.09.16
     
Trustindex Verified
Felipe and his entire team are just remarkable. They completely transformed our kitchen from country style from the early 90s to a modern and crisp space that has transformed our home. Every step of the way, they were prompt, courteous, and highly skilled. They were terrific to have around your home and worked tirelessly and efficiently. The end result is simply fabulous.!
Reply from Palazzo Kitchen and Bath 2024.09.18
Thank you so much, Dan! We're thrilled to hear that Felipe and the team could help create a modern, beautiful space for you. Your feedback on their professionalism and efficiency means a lot to us. Enjoy your transformed kitchen!

Skyrocket Your Sales with Customer Reviews. No coding required.

Create a Free Account