They were two hours late, blew past the elevator reservation that we had even after confirming the arrival time the day before. Even confirmed the miscommunication was on their side. They did absolutely nothing about this and basically just shrugged their shoulders at me. Will not be using them again.
Reply from Oz Moving & Storage - Movers NYC
2025.12.12
Thank you for your feedback, Alex. Your move started in FL with a requested delivery date of today. We are sorry for the delay in delivery today; there was an accident on the road and heavy traffic, and this is a circumstance that was beyond our control. That is what caused the two hour delay. Although this delay was beyond our control, for your inconvenience, you received a $50 discount. We do appreciate your repeat business, and hope you will judge us on the quality of our work and not a traffic delay. We hope you will reconsider, and we hope to serve you again in the future!