Verified Company
We have used Outset studio 10+ times for recordings for our business-focused podcast, both in London Bridge and Manchester.
Every time, the experience is smooth and professional. The quality of the video and audio is high, and guests appreciate the professional feel. Leah is always helpful in providing VAT invoices and facilitating last-minute add-ons or changes to our sessions. Thank you, Adopter.
Always a great experience and I am a repeat customer. Friendly, super efficient and great results every time. Conveniently located mi it’s from London Bridge station. Highly recommended.
Reply from Outset Studio
2026.02.16
Thanks Lee! We’re delighted you consistently have a great experience with the team, and we look forward to welcoming you back to the London Bridge studio again soon
A great podcast recording session at Outset Studio, Manchester. Seamless support beforehand and the videograper, Zoe, was a joy to work with on the day. Thanks for the all of the ongoing support, Outset.
Reply from Outset Studio
2026.02.16
Thank you, Jo! We're delighted you had a great recording session with us and appreciated Zoe's work and the support provided. Looking forward to assisting you again in the future.
Really great experience - we felt very well looked after with excellent communication and speedy transfer of files. Would definitely book Outset again.
Reply from Outset Studio
2026.02.16
Thank you so much, Sarah, for sharing your experience! We're delighted to hear you appreciated our communication and swift processes. We look forward to supporting you again in the future!
We have been recording our audio and video podcast here for a while now and I can highly recommend Maz and his team. Booking is simple, the studio is top level, and the technical quality is always excellent. Most importantly, the team is calm, professional, and a pleasure to work with. Every session runs smoothly and the results look and sound fantastic. Five stars from us.
I had a fantastic experience at Outset Studio. The team was incredibly professional, supportive, and genuinely passionate about what they do. The recording quality exceeded my expectations, and the entire process was smooth from start to finish. Highly recommended!
Reply from Outset Studio
2026.02.16
Thank you, Nadia! We're thrilled to hear you had such a fantastic experience and that our team and services exceeded your expectations.
I had a deeply disappointing experience with Outset's Manchester studio and won’t be using them again. I had high-profile guests lined up who were travelling in and running late. I called ahead to explain and ask if we could adjust the time, but was told there was zero flexibility without extra charges. The customer service agent offered no real help or alternatives and seemed completely unable to resolve what is a very common issue for content creators.
When I arrived in Manchester, the studio door was closed at the start of my booking, meaning I lost paid studio time. Between that, the inflexibility around moving the slot and the extra cost to extend, I ended up having to cancel one of my guests entirely. I’ve recorded around 150 podcast episodes across different studios, and this was one of the worst customer service experiences I’ve had.
Reply from Outset Studio
2025.11.25
Hi David, thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations, and we appreciate the opportunity to provide clarity on what happened.
Your booking was scheduled from 4:00pm, and after reviewing the CCTV, we can see that recording began at 4:07pm. In our booking system, we do state that set-up and pack-down time should be included within the time booked, though we always aim, where possible, to have the studio set up and ready ahead of time.
We completely understand how challenging coordinating guests can be. However, we host multiple bookings throughout the day, and this means we don’t always have the flexibility to move sessions at short notice. We do offer a Make It Flexible add-on which allows for rescheduling up to 3 hours prior to the booking start time, but this was not added to the reservation.
In this case, the request to move the session was made less than an hour before your start time, and due to the full schedule that day, it was simply too close for us to shift the booking. For that reason, we offered the only available option at that moment, which was to extend the session at the standard additional fee, and this option was declined.
We also noted that although your guest was ultimately cancelled, you were still able to record some content within the booked hour and left before the session end time without needing an extension.
We truly value the 150+ episodes of experience you bring as a creator, and we’re sorry we couldn’t offer the flexibility you hoped for on this occasion. Your feedback helps us continue improving our service and communications.
Your booking was scheduled from 4:00pm, and after reviewing the CCTV, we can see that recording began at 4:07pm. In our booking system, we do state that set-up and pack-down time should be included within the time booked, though we always aim, where possible, to have the studio set up and ready ahead of time.
We completely understand how challenging coordinating guests can be. However, we host multiple bookings throughout the day, and this means we don’t always have the flexibility to move sessions at short notice. We do offer a Make It Flexible add-on which allows for rescheduling up to 3 hours prior to the booking start time, but this was not added to the reservation.
In this case, the request to move the session was made less than an hour before your start time, and due to the full schedule that day, it was simply too close for us to shift the booking. For that reason, we offered the only available option at that moment, which was to extend the session at the standard additional fee, and this option was declined.
We also noted that although your guest was ultimately cancelled, you were still able to record some content within the booked hour and left before the session end time without needing an extension.
We truly value the 150+ episodes of experience you bring as a creator, and we’re sorry we couldn’t offer the flexibility you hoped for on this occasion. Your feedback helps us continue improving our service and communications.
Great setup with excellent service. The staff are friendly, extremely helpful and make everything easy.
I'd recommend arriving a little early so you have time to find the entrance!
Reply from Outset Studio
2026.02.16
Thank you, Anas! We're delighted you found our setup and service excellent. Your tip is valuable, and we appreciate your recommendation. Looking forward to hosting you again!
