Verified Company
★☆☆☆☆
Expérience totalement inacceptable.
J’avais réservé et payé une voiture de location qui devait m’être livrée à l’aéroport de Tanger à une heure précise. À mon arrivée, personne n’était présent. Après une longue attente et plusieurs appels téléphoniques, on m’a finalement informé qu’aucun véhicule n’était disponible, sous prétexte que le client précédent ne l’avait pas encore rendu.
Je trouve cela inadmissible. Une réservation confirmée doit être honorée. Ce n’est pas au client de subir les conséquences d’un mauvais planning ou d’un manque d’organisation.
Aucune solution immédiate, aucune anticipation, aucune prise en charge sérieuse, alors que cela m’a fait perdre un temps précieux et a perturbé mon déplacement.
Je déconseille vivement cette agence. Si vous avez un impératif ou un vol à prendre, passez votre chemin et choisissez un loueur plus fiable et plus professionnel.
I had a great experience with this company. The team was exceptionally polite, understanding, and patient with all my questions. It made the whole process smooth and completely stress-free. Highly recommend!
Reply from OneClickDrive
2026.07.25
Thank you for sharing your wonderful experience! We're thrilled to hear our team made the process smooth and stress-free for you. Providing polite and understanding service is something we always strive for. Your recommendation means a lot to us!
Great experience! I rented a car for one month from Casablanca Airport, and everything went smoothly. The pickup at the airport was quick and easy, communication was excellent, and the staff was friendly and professional. I highly recommend them for anyone visiting Morocco!
Reply from OneClickDrive
2026.07.24
Thank you for sharing your experience! We're thrilled to hear that the process was smooth and that our team provided excellent service. Your recommendation means a lot to us, and we hope to assist you again on your next trip to Morocco!
Its been 3 months and I am chasing Fleetmaster car to get back my security deposit and they’re not responding to calls or messages. Oneclickdrive asked me to contact them and they will resolve my issue within 4 days, that was on 5th July. Now its 22nd July and after I’ve sent 3 follow-up emails to oneclickdrive, and complete ghosting.
Reply from OneClickDrive
2026.07.06
We’re sorry for the inconvenience you’re facing with your deposit from Fleetmaster. This is not the experience we want for our customers.
Please share your booking and complaint details here: https://www.oneclickdrive.com/report-issue
Once you share the details, our team will look into it and assist you as soon as possible.
Please share your booking and complaint details here: https://www.oneclickdrive.com/report-issue
Once you share the details, our team will look into it and assist you as soon as possible.