Omaha Steaks Reviews

Nick N. 2025.01.12

     

Verified

If OS spent as much on providing quality beef products as on elaborate packaging/boxes they might get satisfied reviews- top sirloin loaded with gristle, burgers filler has cardboard quality does not cook nor have consistency of good ground meat. Only gift to those who dislike you, it will reinforce their feeling!

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Reply from Omaha Steaks 2025.01.12

We're sorry to hear that you were not satisfied with your order. Rest assured, your guaranteed satisfaction is our #1 priority, and we want to make things right. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "yelp" in the subject line. We look forward to assisting you further.

Chuck C 2025.01.11

     

The filet mignons are not as pictured. They show 2" thick filets but you get 1" to 1 1/4" thick filets. Not what I expected. The steaks are ok but not as represented. Very disappointed overall. Will not order again. :-(

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Robert B 2025.01.09

     

I enjoy the food I buy but... On January 2bd I placed an order which the total was $174.72 and that included the $20.25 promo discount. My problem is that I used a $100.00 Visa gift card for first partial payment and then the remaining $74.72 I used my Mastercard debit card. I look at my bank account today and see that $100.00 was deducted from it. Now I know for a fact that I used the gift card for first and then my debit card for remaining balance. I mean, who wouldn't do that way?? Will you check into this please, thank you

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Kay C 2025.01.08

     

Never again…raw meat the first time…super late the second time. Fire the clown that is running this **** show…customer service is the equivalent of Dollar General produce stockers. Ridiculous

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Joevetta K. 2025.01.03

     

Verified

this is a follow up to an earlier review of Omaha steaks. I received an email from Scott a manager in customer service telling me that I was receiving a full refund and a replacement for my order. When I requested the new tracking number in the new order number for the replacement, I got a second email from Scott J saying that the replacement items that were missing and damaging my order were no longer available so they couldn't replace them after he said they already had and that they were on their way. I have retained the email in order to document my claim to the Better Business Bureau and also will be reaching out to corporate leadership regarding the false heads and false information that were provided relating to my request for appropriate compensation based on the failure of them to deliver even the most basic order. Avoid Omaha steaks at all cost. They are not only incapable of filing their basic responsibilities when it comes to order fulfillment they are also dishonest in the information that they provide to customers once a problem occurs.

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Jeff W. 2025.01.03

     

Verified

Mislead by webpage "promising" delivery by Christmas for a 12/19 order, but moments later after confirmation of payment, delivery schedule for 12/27. Customer Service offered a $30 credit on future orders; I obtained a $30 refund after seeking a supervisor's disposition. Product delivered 12/30 [three days late] at ambient temperature; product discarded. Customer Service agreed to refund the total price after three attempts, reconciling only the monetary aspects of the transaction, not addressing the expectations of my daughter (1) receiving a gift and (2) enjoying the product. I would have expected Omaha Steaks to graciously ship another order to my daughter with an apology. As for product quality and value, I will NEVER KNOW.

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Reply from Omaha Steaks 2025.01.07

We apologize for the negative experience you've encountered. Your satisfaction is our top priority, and we want to make things right. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "yelp" in the subject line. We look forward to assisting you further.

Linda W 2025.01.02

     

I ordered on-line 5 of their cyber boxes at $99.00 each stating free shipping which, I had shipped to my home address to give as Christmas gifts. I received several calls from customer service notifying me they were going to ship everything in one box since it was just one address. I complained that I wanted them to ship as I ordered them each in a cooler to my address as they were gifts. For some reason this request was very difficult for them to complete. Several people called to tell me they could not complete my request. I assumed I would not be getting any of the order and went on with my life. On the 23rd they shipped 5 coolers to my house. They added a $20.00 shipping charge to each order. I spent $499.00 and they could not see their way to fulfill their promise of free shipping. I have not tried any of the product but, I will never order from them again. I will be telling everyone that will listen how dishonest they are.

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Moonie K. 2024.12.31

     

Verified

My parents ordered some bread pudding along with some steak dinners for our family's Christmas dinner and on Christmas Eve my parents baked the bread pudding which they thought would be okay to eat. The next day which was Christmas Day my dad felt ill and I thought my dad seemed fine but the whole day Dad got an upset stomach and couldn't finish eating the bread pudding which I later learned that the bread pudding wasn't fully baked. As my family have been fans of Omaha Steaks this is the first time we have encountered problems with their food and thankfully my dad recovered and is doing fine. But Omaha Steaks should really investigate what has happened to their bread pudding so nobody ever has problems baking it in the future

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Reply from Omaha Steaks 2024.12.31

We apologize for any inconvenience you may have experienced with your order. Your guaranteed satisfaction is our #1 priority, and we want to make things right. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "yelp" in the subject line. We look forward to assisting you further.

Karla K. 2024.12.29

     

Verified

Omaha steaks fails to deliver on even the most basic order delivery I would recommend that you avoid Omaha steaks at all cost. I had a delivery that was due to arrive to my home this Saturday before Christmas. Not only did the package not arrive with my Christmas dinner, roast shrimp, and ham when I contacted the company they could provide no information as to where the package was in process only that maybe it would come Monday. It came Monday missing my roast, so there was no prime rib roast in the package at all. My shrimp and ham were packed without dry ice so they were hot and spoiled. I spent two hours trying to reach customer service agent to get the situation resolved ended up having to go to a local grocery store on Christmas Eve to purchase the items that I needed and almost twice the cost not to mention the time and inconvenience of leaving my family at home to visit and enjoy themselves while I've battled the crowds in the grocery store. Again, I would avoid Omaha steaks at all cost. They are not a reputable company. They do not have a good customer service department. I finally got a refund issued after Christmas and after over three hours total time spent on the phone trying to reach someone to process the refund. Run from them like they have the plague they are the worst company I have ever dealt with.

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Steven H. 2024.12.26

     

Verified

about a week before Christmas and I tried ordering a gift for a relative and not knowing if they would be home for the delivery on whatever day omahasteaks was going to attempt delivery, on my online order I requested the gift recipient be emailed of this. Wasn't done, porch pirated, rotting at address or whatever!

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Reply from Omaha Steaks 2024.12.29

We're sorry to hear that you've had a negative experience with your order. Your guaranteed satisfaction is our top priority and we want to make this right. Please send us an email at socialcare@omahasteaks.com with your contact details and order number, and make sure to include "yelp" in the subject line. We look forward to speaking with you soon!

Sherry K. 2024.12.26

     

Verified

I ordered 12 Ribeye steaks to deliver to my son in Ohio. We live in Florida. They only delivered 4 steaks. You talk about shorting an order after paying top dollar. Delivered December 7th. Just talked to my son Christmas day to find out about the shortage. I thought they were a reputable company and great way to send special presents. Service was great and on time.

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Reply from Omaha Steaks 2024.12.26

We’re sorry to hear you’ve had a bad experience with your order. Your guaranteed satisfaction is our #1 priority and we want to make things right. Please send us an email at socialcare@omahasteaks.com with your contact details and order number, and make sure to include "yelp" in the subject line. We look forward to assisting you further!

Robert A. 2024.12.22

     

Verified

Very very very bad customer service. If you want to endlessly on the phone line for a representative to answer, then this is the online steak choice for you!

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Reply from Omaha Steaks 2024.12.23

We’re sorry to hear you’ve had a bad experience; your guaranteed satisfaction is our #1 priority and we want to make things right. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "yelp" in the subject line. We look forward to assisting you further.

FineTurtle-50746 2024.12.21

     

Verified

Disappointing quality. Disappointing quality. The filets are average quality at best and do not compare to our local butcher or competing online choices. Expected excellence based on the cost. Exact same goes for their burgers, dogs and chicken. Will not order from Omaha Steaks again.

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Louis R. 2024.12.21

     

Verified

12/19/24, After I mistakenly bought my local Safeways nasty nefarious pre-cooked prime rib dinner for last month Thanksgiving, (see review) I stepped up to the plate and purchased a 5 pound prime rib and 4 steaks for next week Christmas from Omaha Steaks. $225.00 The meat arrived yesterday safely packaged on dry ice in styrofoam cooler. I admit concern about this purchase as there are several very recent negative reviews. My steaks I opened are top quality !!!! UPDATE: Christmas Day 2024 ! The prime rib is supreme !! (See photo) I included a snapshot of a mathematical calculation how to bake in your oven for its perfection. Thank you Omaha Steaks !!!!

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Terry M. 2024.12.17

     

Verified

For the past 15 years a family member has sent us a Christmas present of Omaha steaks. It has been the poorest quality food product ever. Tasteless, tough to chew the steaks, the apple desert pastry is a joke. It appears to have been frozen forever. Poor quality hamburgers. Blah , blah blah. We have tried to be tactful so as not to hurt the feelings of the member but nothing works. Bluntly we have told a lie that we have stopped eating red meat. In an effort get him to stop. Because we wont eat this meat ever. So one year we gave our neighbor the box. He tried the product and threw it away.. We are not fussy eaters . Our box arrived today and we didn't open it---just threw it away. Our food pantry will only accept non perishable food.. What a shame!!!

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Reply from Omaha Steaks 2024.12.17

We apologize for any inconvenience you may have experienced with your order. Your satisfaction is our top priority. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "yelp" in the subject line. We look forward to assisting you further.

Theresa O 2024.12.17

     

Worst customer service worst missing a gift card waiting 3 weeks rep put me on hold to talk to a supervisor waited 30 mins no one picked up I had waited 60 minutes just for a rep to pick up the second time I called the rep Tom said he apologized for all my disservice would get me a resolution from a supervisor then said something was wrong with his phone so he couldn't put me on hold he would call me right back he really fooled me it has been 45 min he never called back I wil never never order anything from this company again and neither will my family & friends how do you lie to customers like that and just dispense their call it's the holiday season shame on these reps very sad should be zero stars

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Gwen P. 2024.12.15

     

Verified

Poor Customer Service, Extremely Small Portions I received a $89 coupon in the Clipper Magazine from Omaha Steaks. I called to place 2 orders as a gift. The representative said if I become a member and place a $79.99 order, all shipping would be free plus I'd receive a free gift with each order. I placed 2 orders for $89.99 plus tax. I later discovered that I was still charged $19.99 shipping after joining. So, I called the company. After complaining, the shipping was dropped. I placed a 3rd order for $79.97. I was charged shipping and no free gift. I was told that my order was 2 cents short, so I was not eligible for free shippingnor free gift. I requested that the company cancel my membership and reimburse my fee. A week later I had not been reimbursed so again, I called Omaha Steak and was told that I would not be reimbursed my membership fee of $39.99. The manager told me, "we can't do that, just don't renew it next year." The steaks, salmon and chicken were extremely small for the price. Totally Displeased! The negative attitude of management made the frustrating situation worse. I will not be making another purchase from Omaha Steaks. I have found a better deal at my local Detwiler's Farm Market.

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Diana S 2024.12.13

     

My Mom in Maryland ordered us (in Ohio) a gift box for Christmas 2024 with a credit card. The rep must of put in the numbers wrong because CC didn’t process so the easiest solution was to send me the invoice. Mom was furious, obviously because the surprise was spoiled plus I received an invoice. She called them. And was forever on the phone. They took the info again and would not waive the shipping as I suggested she ask them to do. Mom being 92 wouldn’t argue the fact since it was a Christmas present. The package was suppose to arrive in Ohio yesterday, it didn’t. I got a phone call from Mom’s neighbor today…the package arrived with my name on it and the (Maryland) billing address AND Mom’s in the hospital. Everything is going to spoil. No one has room for it. I really don’t want to upset her but she’s going to eventually ask if I got it! To coin a phrase from The Lion King “I’m surrounded by idiots!” Multiple emails, several phone calls. I am going to thank Mom for the thought but suggest she never order again. I’ve ordered before, BUT NEVER AGAIN,

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BELINDA D. 2024.12.12

     

Verified

THANKSGIVING NIGHTMARE WITH ORDER FROM OMAHA STEAKS I ordered our main course and desserts from Omaha to be delivered on 11/27/2024 the day prior to holiday. I paid extra for expedited delivery but I felt I should confirm the delivery, when I called I was told no delivery on the 27th but it would be delivered on Dec. 3rd a week after Thanksgiving. I heard nothing from Omaha about the change in dates and if I had not called I would have been expecting my order the day before Thanksgiving and I would have received nothing. I was livid that a company of this size did not email or call or make any attempt to fix their mistake and let us know we would not be receiving our order. I will not trust them again and will give future orders to Kansas City Steaks or Chicago Steaks.

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Taffy M. 2024.12.11

     

Verified

Adds say free shipping. But since I'm shipping to Alaska, it's $44.00. The food I sent as a gift Christmas was enjoyable, but I'm not happy about the false advertising. This was last year. I called to see if this year they could do something in placement of free shipping and they said no.

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Reply from Omaha Steaks 2024.12.16

We apologize for any inconvenience you may have experienced regarding your order. Please send us an email at socialcare@omahasteaks.com with your contact information and order number, and make sure to include "yelp" in the subject line. We look forward to assisting you further.