Oculus Training Reviews

Hogar Caleteño 2026.07.29

     

Another great session! Loved the take on customer service and how to consider things with AI. I also loved that we could do the personal practice with the trainer afterwards. Shout out to Bea! Thanks for your help.

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Reply from Oculus Training 2026.07.29

A big, genuine thank you. Bea is one of our fabulous team members, and we love working with all of our wonderful learners, like you, to improve service skills. Let us know if you have any questions; we are always here to help. You can book more one-on-one coaching at www.oculustraining.com

David Holtman 2026.06.29

     

Really enjoyed the training. Everything was custom, and a perfect mix of activities, information and practice. Looking forward to the next one.

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Reply from Oculus Training 2026.06.30

Thank you, David! Custom is what we do best and so glad you noticed! Thank you for your kind words. We appreciate you.

Patricia Peck 2026.06.24

recommends

Really good management courses. The trainer works to really understand what you need for the training, and you see what they will be training before the course. Great courses without any worry about if it will work for the team or not.

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Reply from Oculus Training 2026.06.24

Thank you! Love the kind words and learning is always power! See you next time, Patricia.

Patricia Peck 2026.06.24

     

The communication and leadership program for the management team is awesome. You can see that the impact will be immediate. The trainer took the time to understand our specific culture and challenges before designing anything, which was nice. Highly recommend it if you are looking for something that people will walk away from happy !

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Reply from Oculus Training 2026.06.24

Thank you so much. We love training and we love our learners.

Luis Cruz Suero 2025.05.09

recommends

The service training was very interesting and better than other online courses I attended. The trainer was very friendly and was able to respond to my questions, even with a texg messsge. Great training. Will attend again when it comes up. thank you.

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Reply from Oculus Training 2025.05.09

Thank you, Luis!

Luis Cruz Suero 2025.05.09

     

The training was very interesting and better than other courses I attended. The trainer was very friendly and was able to respond to my questions. Great training. Will attend again when it comes up.

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Reply from Oculus Training 2025.05.09

Thank you for your kind words. We are thrilled you enjoyed the training. Please let us know if there is anything we can do.

Karyn Crew 2024.09.05

     

Great to finally have a trainer to ask questions. Highly recommended for professionals.

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Reply from Oculus Training 2024.09.05

Thanks so much. We are here for all your questions! Anytime!

Karyn Crew 2024.09.05

recommends

Learned a lot from the trainer about many sensitivity topics. Was really great to have someone to ask. Highly recommended for professionals or anyone really. Tops!

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Reply from Oculus Training 2024.09.05

Thank you for the kind words. We are happy to answer any questions.

LordElgin HotelOttawa 2024.06.11

     

Our company has been working with Oculus for a long time and we use their shop calls and training to ensure our reservation agents are providing the best possible service to our guests. Oculus has expanded their various trainings over the years and is always working to improve what they teach and ensure that it follows the latest recommendations from experts. This also means that even though we are usually training on the same steps and method, there is something new and fresh to learn with each training. Our trainer, Kevin James, is always a delight to have in house. He brings high energy training and always has a unique perspective that allows our team to see the recommended steps in a new light. He travels a lot for his trainings, so he always has some real-world experiences to help ground the concepts he teaches and a few fun stories to share. If you are looking for a good way to measure your team’s performance or to improve their customer service skills, then I would highly recommend Oculus!

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Reply from Oculus Training 2024.06.12

Many thanks for your glowing review! It’s a pleasure to work with the team at the Lord Elgin. Training only works if we are able to get the support, engagement and openness from the team, and management. Those elements are always a given at the Lord Elgin. We are looking for many more fun-filled sessions. Thanks so much.

Maureen Keegan 2024.02.16

     

The sensitivity training is really great at Oculus. Besides the compliance training, it's so nice to be able to customize the examples and discussion to fit with the needs. Perfect for online training.

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Reply from Oculus Training 2024.02.16

Thank you. We love what we do!

Rosemary Paterson 2023.12.06

     

Oculus Training was extremely helpful for my hotel team over the many years that I was GM of the property. We did training with several departments with excellent results. Our Guest Services team always enjoyed the inter-activity with Kevin James and you could see the positive impact in their performance immediately. There are always ways to refresh our techniques or learn something new! Oculus training provided a great service for us.

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Reply from Oculus Training 2023.12.08

It was always a pleasure to work with such a professional team, led by an amazing GM. Hope our paths will cross again.

Tina Pscheidl-Szylowski 2023.11.23

recommends

Our partnership with Oculus started shortly after the formation of the company. At the time, our company was looking for a new progressive, dynamic, custom training partner to take our front line staff to the next level. Later on, our relationship evolved to include training other departments. We have seen Oculus grow and evolve over the years and expand their offerings. The strategic relationship really paid off for us in better-trained staff, higher guest satisfaction, employee retention and most important growth to the bottom line. One of the major advantages of working with Oculus Training is that it is a highly adaptable company. They pay attention to our guidance , and they manage to fulfill our training needs by customizing their training modules to fit the unique needs of our individual hotels.

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Reply from Oculus Training 2023.11.23

Thank you, Tina! It is always a pleasure to work with such a professional as yourself.

Eli M 2023.11.19

     

Our Oculus training is always fun, engaging and very effective. Our whole team enjoys the training sessions and as soon as our trainer, Kevin James leaves - we can't wait to have him back to teach us more about five star service. OCULUS has been the right tool to take our customer service skills to the next level. Gracias!

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Reply from Oculus Training 2023.11.20

Thank you so much.

Paula Corleone 2023.11.19

recommends

Our Oculus training is always fun, engaging and very effective. Our whole team enjoys the training sessions and as soon as our trainer, Kevin James leaves - we can't wait to have him back to teach us more about five star service. OCULUS has been the right tool to take our customer service skills to the next level. Gracias!

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Jaz CM 2023.11.16

recommends

Kevin and his team are highly professional and knowledgeable, and we’ve learned so much to improve our customer service processes. Happy to continue working with them!

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Jazmin Marlinga 2023.11.16

     

Great service! Kevin and his team are extremely responsive and dedicated to meeting our needs. Kevin clearly has a wealth of expertise and unique insights into the industry. I would highly recommend!

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Reply from Oculus Training 2023.11.17

Thank you for your kind words. Greatly appreciated.

Adrian Schilke 2023.11.15

     

Oculus Training are SUPER stars. During and after the facilitation in person lead programs and online learning our teams are raving about how much they have learned in a very supportive and fun training environment. They want more! Thank you Oculus we are seeing a return on our investment with you and the Mystery Shopper component adds/supports to our knowledge we choose the best training company for our needs. Thank you.

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Reply from Oculus Training 2023.11.15

Thank you, Adrian. It’s always a pleasure to partner with people like you.

Peter Katountas 2023.11.11

recommends

The training offered by Oculus is world class. The online and in person programs are designed for the varying learning styles. Highly recommend the Mystey Shopper option as we gained valuable feedback that reinforced what we were doing well and areas of further development opportunities. A very personable company that delivered what they promised. They are our go to company for our training requirements. Thank you.

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Reply from Oculus Training 2023.11.11

Thank you, Peter. Great to know that the shops are valuable. Thank you for trusting us.

Adrian Schilke 2023.11.10

recommends

Oculus has in-depth training and the mystery shopping reports help with training. Their training is quality, professional, modern and our teams were fully engaged. I highly recommend Oculus for your training needs.

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Reply from Oculus Training 2023.11.10

Thank you so much.

Ashley Smith 2023.11.09

     

Oculus Training is a really fun company to work with. It was a different perspective from what I was taught before in the hospitality sector, being an 'order taker' to 'sales person'. It's been a while since we've worked them but I still use their training methods today as it's shown results. They give you training exercises to do as a group, worksheets, and really good tips and tricks to overcome resistance (just one example). I personally had a hard time getting this but once it clicked it all made sense. Kevin James is definitely one of the best teachers/coaches out there and I wouldn't hesitate to work with him again. If you're on the fence about hiring Oculus Training don't be, you should go for it. Don't just take my word for it, look at others' reviews.

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Reply from Oculus Training 2023.11.10

Thank you so much, Ashley. We are so thrilled that our programs were impactful and thankful that have such kind words for us. Always a pleasure.