Verified Company
Prompt and friendly service. An appointment was arranged for within 24 hours of first contyact. I was kept updated on what time to expect the repairman to arrive. The technician took a great deal of care to explain the issue with the freezer. He was able to repair it on the spot and provided really helpful advice on how to monitor the ongoing performance as it is quite an old model. Would absolutely use this company again.
Great service
Reply from Norwest Appliance Service
Thank you for the 5-star rating, Zafer! We’re so glad you had a great experience with us. We hope to see you again soon!
Not happy. A month ago Carl the technician came to repair my dryer. He informed us that it was the belt. He changed the belt. Within 3 days the dryer was back to making the same horrible noise. Carl came back again after we called and said it’s not fixed (after 3 days), and he said the belt was missing a piece. (Which I’m not sure why he didn’t know that on the first visit).
Then, within a month the dryer is back to doing the same horrible sound that he was meant to fix twice in his visit. It is a waste of our money when within a month within repairing. That is a shame! People should get a warranty from this place! Because in the end it is not worth spending hundreds of dollars for a dryer fix- only to be told, AFTERWARDS forking out the money - “your dryer is beyond repair”.
Reply from Norwest Appliance Service
Thank you for bringing this to our attention. We are very sorry to hear that your dryer is still causing trouble after Carl’s visits.
This is actually the first we are hearing that the issue has returned. Please contact our office as soon as possible at 1300 667 937 so we can prioritize this for you.
We want to reassure you that all of our repair work is covered by a warranty. Since the "horrible noise" has persisted, we want the opportunity to investigate why the initial repair didn't hold and find a fair solution regarding the costs you've already paid.
We look forward to speaking with you and getting this resolved.
This is actually the first we are hearing that the issue has returned. Please contact our office as soon as possible at 1300 667 937 so we can prioritize this for you.
We want to reassure you that all of our repair work is covered by a warranty. Since the "horrible noise" has persisted, we want the opportunity to investigate why the initial repair didn't hold and find a fair solution regarding the costs you've already paid.
We look forward to speaking with you and getting this resolved.
My 10 year old fridge started making some strange noises. I called Norwest on the Friday afternoon, Karl was at my place Monday morning, saw what the problem was and ordered the new part. I was expecting it to be costly, but was pleasantly surprised at the cost to repair. Thank you, will definitely be calling on you for any other appliance issues I have
Reply from Norwest Appliance Service
Thanks for the feedback! We're glad we could get your fridge back in top shape quickly and affordably. See you next time!
Unfortunately the service has deteriorated since 2024. Back then there was no answering service Carl came out and fixed my cooktop in one visit and a fair pricel. The business has an answering service based overseas now. I advised I was a previous customer, they couldn't find my details. I described the problem with my electric cooktop, model number and brand they didn't pass this info on to a contractor called John. John came out, spent 15 minutes diagnosing but didn't unscrew or remove anything. It cost $230 for seemly nothing. He said he needed to order the part, this may have only required a single visit if the info I provided was passed on. After more than a week I still had no quote for the repair. Followed up and received a quote for over $330. I complained, received a lower price but the quote was not itemised. Asked for an itemised bill but heard nothing back from Carl. Call out + second visit for a repair with unnecessary delays, further charges, no itemised second quote and poor customer service from the answering service. Will not use this business again.
Reply from Norwest Appliance Service
We’re sorry to hear about your experience. It’s clear we didn’t provide the seamless service we strive for, particularly regarding the communication between our office and our technicians. Your feedback regarding the quoting and itemization process has been noted for internal review. Thank you for bringing this to our attention.
The technician Karl who came to fix the cooktop burner did a great job. He was very thorough, and meticulous in his work in identifying the issue, and answered to all my queries with regards to the my cooktop. A great personality and a great tradie. Would refer ro anyone with appliance issues.
Reply from Norwest Appliance Service
Thanks for the shout-out to Karl! We're glad he could get your burner fixed and answer all your questions. We agree—he’s a top-tier tradie. Thanks for the referral!
I recently had my refrigerator repaired by Norwest Appliances and was extremely satisfied with the service. The technician arrived promptly, diagnosed the issue efficiently, and completed the repair within the agreed timeframe. The team demonstrated professionalism and excellent workmanship. I would gladly recommend Norwest Appliances to anyone seeking reliable and timely appliance repair services.
Reply from Norwest Appliance Service
We really appreciate your feedback! There’s nothing worse than a broken fridge, so we’re glad we could diagnose the issue quickly and get things sorted within the timeframe. Thank you for choosing Norwest Appliances and for recommending us to others—it means a lot to our team!
Communication was easy and fast. They found the problem and fixed it quite quickly. Would recommend.
Reply from Norwest Appliance Service
2026.02.11
Thanks for the great review! It’s awesome to hear that our team was able to pinpoint the problem and resolve it without delay. We appreciate the referral and look forward to helping you again if the need arises!
Very friendly, super quick and efficient with fixing our F&P free standing oven and cooktop
Reply from Norwest Appliance Service
2026.01.08
Thanks for choosing us! Great to hear you were happy with the service 😊
