Verified Company
Amazing customer service! The stylist that I had was very supportive and helpful. Absolutely amazing. Dresses were really cute with different styles and affordable prices. Honestly can’t remember my stylists name but I do know that she and a few others present were all very encouraging. 10/10
This was an amazing experience. Romeo was absolutely incredible. His patience and determination went a long way. Finding a dress can be so stressful but he made everything seamlessly possible. Highly recommend this establishment to anyone looking for the perfect dress and comfortability of searching for one..#RomeoRocks!!!
Brought my daughter today for her H.S. Prom dress. Her stylist Romeo pulled some dresses to try on, and she fell in love with the 1st one! Even after she tried on a couple more, that 1st dress was it! There were amazing dresses to choose from and the showroom was beautiful. We're so happy with our experience that I'm coming back here next year for my other daughter's prom dress. Thank you Romeo!!!
Jada was extremely sweet and helpful! I walked in not thinking wasn’t going to find anything/purchase anything but instead I walked out with my dress and it’s sooo prettyyy. She also gave me great adviceee telling me not worry what others think and how to accessorize! I loveeee my dress and I’m so happy I found it thanks to her!!🥹
The dress did not fit. I did not get my money refunded. I only got a credit for what I spent. The customer service is poor
Reply from NewYorkDress
Hi Kim,
We regret to hear that you were not satisfied with your experience. Please note that our return policy is listed on our website upon checkout advising that we offer an option of an exchange or store credit. If you need help choosing a style or size please contact us for assistance to info@newyorkdress.com, sign on to live chat or give us a call to 212-594-3600.
We regret to hear that you were not satisfied with your experience. Please note that our return policy is listed on our website upon checkout advising that we offer an option of an exchange or store credit. If you need help choosing a style or size please contact us for assistance to info@newyorkdress.com, sign on to live chat or give us a call to 212-594-3600.
I had an amazing time tying over 6 options of different dresses and our girl Kamari was on it. She provided 5 star service and my daughter walked out super happy. Thanks will be posting
Romeo was an excellent stylist and was very attentive and knew quickly exactly what type of dress my daughter was looking for. No hard sell or insincere flattery.
Reply from NewYorkDress
We love to hear when our customers have a great experience in our store! We're so glad to hear Romeo was able to find your daughter the perfect style!