Verified Company
They finished ahead of schedule and gave my updates as needed. Car looks brand new, I had bumper and front left wheel damage. Amazing work, thanks!
Reply from Newark Auto Body & Service
2026.08.21
Your 5-star review means a lot. Finishing ahead of schedule with a car that looks brand new is exactly what we aim for. Thanks, Steve!
I had an excellent experience at this place. Beyond the great customer service, what impressed me the most was their honesty and professionalism.
I first went to a Ford dealership where they tried to charge me an extremely high amount for a problem that, according to this shop, didn’t even exist. They carefully checked my car, explained everything clearly, and in the end they didn’t charge me anything because there was actually no issue to fix.
It’s very rare nowadays to find a business that values honesty over making money from unnecessary repairs. I truly appreciate their integrity and kindness, and I highly recommend them to anyone looking for trustworthy and professional
Reply from Newark Auto Body & Service
2026.05.06
"Dear Roselane, thank you so much for your kind words and for the 5-star rating! We truly believe that honesty is the best policy, and we’re glad we could provide you with some peace of mind regarding your vehicle. It was our pleasure to help, and we look forward to being your go-to shop for any future needs. Drive safely!"
They were extremely helpful and nice people to talk to. They took immediate action and did a great job. Thank you so much
Reply from Newark Auto Body & Service
2026.03.30
Hi Gage, it makes us happy to here that you had a pleasant experience with us. Should you ever need our services we will make sure to provide the same level of service..
I chose Newark Auto Body based on their great reviews, and I can tell you that the great reviews are accurate! Manny, Rodney, and Ika were kind , friendly, and gave great customer service throughout my car repair process. They took time to explain things to me and were very communicative about when my car would be ready. They have automated text messages to keep you informed about the process, which really helps. The repairs were also done really well. Even when I had to bring my car back in for them to fix a minor detail, they did not become defensive at all. They encouraged me to bring the car by and they fixed the issue with no problem. You can tell that they are genuinely good people. I would highly recommend Newark Auto Body to any friend or family member.
Reply from Newark Auto Body & Service
2026.02.05
Thank you so much for taking the time to leave such a thoughtful review! We’re truly grateful for your kind words and for trusting Newark Auto Body with your vehicle. Manny, Rodney, and Ika will be so happy to hear that their customer care made a positive difference during your repair process. We always want our customers to feel iinformed, we’re glad our updates and explanations were helpful. Your recommendation means a lot, and we’re honored you’d suggest us to your friends and family. Thank you again for your support!
If I could give more than 5 I would! Superb service. It's never ideal to need to get your car fixed after an accident but these guys returned my car to me Better than it went in! Manny is so kind and even stayed open a few extra minutes so I could get there when I was late. I can't recommend them enough. Great guys. Great service. Quick Turn around. Thank You, Gentlemen! Jersey's Finest.
Reply from Newark Auto Body & Service
2025.08.06
Thank you so much for the incredible review! We're truly honored by your kind words and thrilled to hear that your experience with us exceeded expectations. Accidents are never easy, so it means a lot to know we were able to make the process smoother for you. Manny and the whole team appreciate the shout-out — we’re always happy to go the extra mile for our customers. Thanks again for your trust and support. We're proud to be considered "Jersey’s Finest" and look forward to helping you anytime you need us.
I was impressed with the level of service in terms of texts to update me on the progress of my repair as well as the phone reception When I called someone immediately address answered and addressed my concerns tonthe best of their ability I would highly recommend Newark Auto Body Repair
Reply from Newark Auto Body & Service
2025.07.17
Thank you so much for your kind words! We’re thrilled to hear that you were impressed with our service and communication throughout your repair process. Our team works hard to keep our customers informed and supported every step of the way, so it’s great to know that made a difference for you. We truly appreciate your recommendation and look forward to being here for you if you ever need us again. Safe driving!
— The Newark Auto Body Repair Team
— The Newark Auto Body Repair Team
This rating due to the customer service, not the work done to my vehicle. I was receiving texts messages ever week stating my car is on track to be complete on 3/19. I even received a call from them when there was a potential delay on parts ordered for the vehicle only to be updated that there "will not" be a delay.
So why the 1 start review?
I left work early so I could return the rental car provided by my insurance, only to be told when I arrived that my vehicle was not ready. Meaning now I have no means of transportation.I was told I would need to return the following morning 3/20 to receive my vehicle.
Which meant I now had to miss a full day of work on top of the fact I left early the day before. Due to this lack of communication to make me aware that my car would be delayed, it cost me time and money.
This is unacceptable in my eyes especially when they showed that they are capable of reaching out to the customer..so what happened this time around?
As for the mechanics and technicians that worked on my vehicle you guys get ⭐️⭐️⭐️⭐️⭐️ impecable work. The management is lucky the lowest I can go is 1.
Reply from Newark Auto Body & Service
2025.04.03
Hi Justin we are delighted that you are happy with the way we repaired your car. We are not as happy that you had missed a day of work. It is unfortunate that the app that most insurance companies choose to use was not updating correctly at that time and you had received miss information. We explain to all of our customers to wait for a call or call us directly to verify before coming to pick up your car. We appreciate your feed back and will share this with our staff to assure this won't happen again.
Had great experience there. Friendly and nice staff. Had some very minor issues after repair and they made sure to resolve it asap. Definitely recommend this place.
Reply from Newark Auto Body & Service
2025.05.21
We are here to serve you anytime. We are delighted that you had a great experience with us.
We had a minor run in with the garage door while parking, so the hit to insurance would not have been worth it. One of the body shops that our insurance works with is Newark Auto Body and, unlike some of their competitors, they did offer a quote without insurance after I explained the situation. Manny really took his time by doing a thorough inspection of the car and explained the process in detail. He even helped me explain some of the price and service differences between his quote and another I got, the main difference being that Newark Auto Body is using premium/OEM parts and materials. I felt confident going with their service. They have been nothing but courteous and I would say the only improvement for me would be to better update the customer. Other than that, honestly 5 star which I especially didn't expect in this area.
Reply from Newark Auto Body & Service
2025.05.21
Thank you for your outstanding review. We are happy to have served you.
I Had my vehicle serviced here. Manny and the staff was so very helpful in helping me understand everything. My vehicle looked good as new. Manny also help guide me through the rental process and the women at the front desk helped me with getting my paper work in order. Overall they made it a good experience and they did a great job on my car.
Recently took my Rav 4 here for repairs after I was rear ended. It was recommended by the insurance company and this was hands down the best experience I've ever had at a repair shop. I dealt with Chris and he communicated the process and kept me updated. Hopefully I won't need them anytime soon, but if I do, they're my go to.
