Verified Company
I’ll leave my original review up because it’s important to point out what others may have to deal with but I’m bumping up my rating because they respected that I had a date limit and dispatched a technician before that date. The gentleman was very knowledgeable and was able to diagnose and explain the problem and suggest some solutions. I tried one of his suggestions and it worked! It’s been a few weeks and I’m so relieved that I’m no longer mopping water under my indoor unit.
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So, I signed up for the maintenance/repair membership thing thinking it was going to guarantee that I would get--as stated-- "24-hours or less repair response time" for service when I needed it. Well, I have an indoor mini split unit that spits water into the room water and gets everything under and around it wet every time it has to work hard, so I called for service. First, I got an appointment for 4 days later with a service window of 9-7 p.m. and call 30 minutes before arrival, which is ridiculous. But okay, I needed this problem solved. After waiting around on the appointment date, I got a call at 1:30 p.m. saying the appointment would have to be rescheduled for 4 days later. If this what they mean by "priority scheduling," I hate to see what non-priority scheduling looks like. So, that means I have to forfeit another day that I cannot schedule other appointments because, yet again, I need to be available either all day or within 30 minutes. Unless this company makes some sort of amends for wasting my time and not honoring the terms of their membership plans, this review will stay as is.
The technician not only found a solution for our issue but explained in detail how our units operate and how to get optimal efficiency. He was knowledgeable, approachable, and an excellent communicator. This was a valuable experience.
Reply from NETR
2026.07.31
Thanks for the fantastic review! We're happy to have served you well.
Super nice and helpful - really appreciate him
Reply from NETR
2023.10.05
Noah, Thank You so much for your 5-star rating of N.E.T.R. Inc! We are so pleased to hear that you had an excellent experience working with us recently! Our team appreciates your continued loyalty, and are grateful for the opportunity to serve you. Have a amazing day!
I called 4 times over about a 6 week period, emailed once and texted once or twice. Finally someone got back to me to schedule a technician to come take a look at my unit to see if it could be upgraded to WiFi. I’m not sure why they couldn’t do it over the phone since they had all my original purchase information, model number, serial number etc. $129.00 to tell me ‘no it can not be upgraded’ but you can buy a new unit for $10,000. No thank you.
Tony was a great guy and did the hvac maintenance for me. Explained each step while doing it and also recommended few fixes. I highly recommend NETR HVAC for any future service.
Reply from NETR
2026.07.27
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
I have nothing but high praise for Zane Villandry and the installation team. I had a new HVAC system quoted on Wednesday, scheduled on Thursday and installed on Friday. Prompt, professional and honest service from beginning to end. I wish I could rate them 10 stars!
Reply from NETR
2026.07.24
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
We were very happy with the work done by Nick Turco of Sila to service our mini-split system. We have 5 indoor units and he did a very thorough cleaning of the entire system, spending about 4 hours here. One unit required significant dismantling due to mold/mildew and he did a great job. He was also very personable and professional.
Reply from NETR
2026.07.24
We're delighted you had a great experience with us. Thanks for the 5-star review!