Natural Springs Pools & Spas

Natural Springs Pools & Spas Reviews

Good rating
     
4.4 | 130 reviews
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Natural Springs Pools & Spas
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4.4

| 130 total

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Kay K Scott
Kay K Scott 2026.04.21
     
Love our new pool! The overall project is not yet done (still have landscaping and outdoor kitchen finishing touches) but I wanted to take a moment to shout out this team’s great work. Everyone assigned to my project has been great, responsive, friendly and helpful. Jimmy, goes above and beyond to demonstrate how the pool works, how to clean etc. Super patient with slow learners such as myself and great with the kids. Impressed with their service and work.
Reply from Natural Springs Pools & Spas 2026.04.21
Thank you so much for the kind words and for taking the time to share your experience. We are thrilled to hear that you are loving your new pool, even as the rest of your backyard project comes together.

It means a lot to know that our team has been responsive, friendly, and helpful throughout the process. Jimmy will especially appreciate your shoutout, he truly cares about making sure every customer feels comfortable and confident with their new pool, and we are glad his patience and support made such a difference for you and your family.

We also absolutely love love LOVE your water feature wall. It adds such a beautiful and unique touch to the space, and we cannot wait to see everything come together once the landscaping and outdoor kitchen are complete.

Thank you again for trusting us with your project and for being such a pleasure to work with.
Frances Vitollo
Frances Vitollo 2026.04.13
     
Started this journey with Bob my salesman. Then I was in communication with Lauren the scheduler and Jeremy the Pool manager. Lauren, Jeremy and I texted back-and-forth on all the updates , so anything for the week of or the following week. Which was extremely helpful and proficient. Jimmy taught us all the pool equipment (filers, rings, valves and jets), and pool school. Travis was in charge of the heater who helped me program my phone showed me how to do light changes, temperature control and so much more. We have had nothing but positive experiences with all the staff. They treat you like family and I love that. We had a very small yard and they made everything look amazing. PS they will always call you back. Great customer service! Would recommend!!
Reply from Natural Springs Pools & Spas 2026.04.14
Thank you so much for your thoughtful review! We’re thrilled to hear that your experience with our team from Bob and Lauren to Jeremy, Jimmy, and Travis, was such a positive one.

Clear communication and support throughout the process are incredibly important to us, so it’s great to know that the updates, pool school, and hands-on guidance made everything smooth and helpful for you. We’re especially glad we could transform your space and make the most of your yard!

Your kind words about our team treating you like family truly mean a lot. That’s exactly the experience we strive to provide every customer.

We appreciate your recommendation and are always here if you need anything in the future. Enjoy your BEAUTIFUL new pool!
Kit Krumbholz
Kit Krumbholz 2026.04.06
     
Unfortunately, my experience so far has been very different from the positive reviews posted here. Since the completion of my pool, it has been leaking, and communication from the company has been almost nonexistent. According to the warranty, it is the homeowner’s responsibility to report issues once construction is complete. However, a problem of this magnitude should not go unnoticed or unresolved for months. A concrete company was sent out to address part of the issue, but during the process they damaged landscaping, performed a partial repair to the concrete, and then left the job unfinished with no follow-up from anyone. Over the past three to four months I’ve had to refill the pool repeatedly due to the leak, which has noticeably increased our water bill. Last month I was told someone would be coming back out to review the work, but I still have not heard anything. Another concern is that much of the work appears to be subcontracted to the same vendors used by lower-cost pool builders. I’ve seen the same companies working on pools for several other builders in my neighborhood. Natural Springs positions itself as a premium builder, but it’s difficult to see the difference in quality when the same subcontractors are being used. If I could go through the process again, I would seriously consider using a lower-cost builder given the experience so far. Since reviews are important to prospective customers, here are some of the issues we are currently dealing with on a brand-new pool: • A cracked stem wall and pavers with visible water leaking from it (photos attached)• No salt was added to the saltwater system — our maintenance company showed a salinity reading of zero, and I had to purchase and add 12 bags of salt myself (about $120)• The hot tub drains down almost to the bottom while running, making it essentially unusable At this point, I’m simply hoping the company will step up, address these issues, and stand behind the product they built. I would much prefer to update this review later with a positive resolution.
Melissa Smith
Melissa Smith 2026.03.28
     
We recently had the pleasure of working with Natural Springs Pools, and we couldn’t be more thrilled with the results! From start to finish, their team showcased exceptional professionalism and expertise that truly set them apart in the industry. Professionalism: The entire crew was not only knowledgeable but also incredibly respectful of our space. They took the time to listen to our vision and offered valuable insights that helped refine our ideas. Every question we had was answered promptly, making us feel confident throughout the process. Timeliness: Natural Springs Pools delivered on their promises regarding timelines. They provided a clear schedule from the outset, and they stuck to it. Each phase of the project was executed promptly, allowing us to enjoy our new oasis sooner than we anticipated. Their commitment to staying on schedule was truly commendable. Exquisite Results: The final product is nothing short of breathtaking. Our backyard has been transformed into a serene retreat, complete with a stunning pool that perfectly complements our landscaping. The attention to detail in the design and construction is evident, and we’ve already received countless compliments from friends and family. Overall, our experience with Natural Springs Pools exceeded our expectations. If you’re looking to create your own backyard paradise, I highly recommend reaching out to them. Their combination of professionalism, timeliness, and exquisite craftsmanship will not disappoint!
Reply from Natural Springs Pools & Spas 2026.03.30
Melissa, thank you so much for the incredibly kind words and for sharing those beautiful photos of your new pool! ☀️🏊‍♂️ It truly means a lot to our entire team that you took the time to share your experience.

We loved working with you to bring your vision to life, and we’re thrilled to hear that the process, from design to construction met your expectations. Creating a backyard retreat that you and your family can enjoy for years to come is exactly what we strive for, so hearing that you're already receiving compliments makes it even more rewarding for us.

Thank you again for trusting Natural Springs Pools with your project. We hope you enjoy many relaxing and memorable days in your new oasis! 🌴✨
John Fodor
John Fodor 2026.03.24
     
Jimmy,Travis and project manager Robert made our new pool setup a great service experience. Timely, friendly and knowledgeable highly recommend. Thanks guys!
Reply from Natural Springs Pools & Spas 2026.03.24
John, thank you for the great review! We’re glad to hear Jimmy, Travis, and Robert made your new pool setup such a positive experience. Our team works hard to provide timely, friendly, and knowledgeable service, so it means a lot to hear that reflected in your experience. We truly appreciate the recommendation and hope you enjoy your beautiful new pool!
Deborah Dennis
Deborah Dennis 2026.03.18
     
I cannot say enough about our pool build with Natural Springs! We have built several pools and this was one of the best! Five stars all around from Glen I. Sales Erik the builder, Lauren in the office and Jimmy and Travis fire up crew! You can tell they all love who they work for and it shows!
Reply from Natural Springs Pools & Spas 2026.03.19
Thank you so much for the wonderful review! We truly appreciate you taking the time to share your experience. It means a lot, especially coming from someone who has built several pools, to hear that this was one of your best builds.

We’ll be sure to pass your kind words along to Glen, Erik, Lauren, Jimmy, and Travis. Our entire team takes great pride in what we do, and it's always rewarding to know that dedication shows.

Thank you again for choosing Natural Springs for your pool project. We hope you enjoy your new pool for many years to come!
Eric Stockland
Eric Stockland 2026.03.16
     
We had the opportunity to work with Natural Springs Pools again on a luxury custom home project, and once again they delivered an excellent result. As a boutique custom home builder, we are very selective about the subcontractors we partner with, and Natural Springs Pools continues to prove themselves as a reliable and professional part of the team. Their planning, coordination, and communication were smooth throughout the project. The installation was efficient, and the craftsmanship and attention to detail in the finished pool and spa are immediately evident. Everyone we work with at Natural Springs takes pride in their work and it shows. We appreciate working with a company that consistently delivers quality work and understands the level of detail required on a high-end custom home.
Reply from Natural Springs Pools & Spas 2026.03.17
Thank you for the kind words and for trusting Natural Springs Pools to be part of another one of your custom home projects. We truly value the opportunity to work alongside a builder who shares the same commitment to craftsmanship, attention to detail, and delivering a high-quality final product for the homeowner.

Projects like these are always a team effort, and we appreciate the smooth coordination and professionalism your team brings to the process. It makes a big difference in achieving the level of finish that luxury homes require.

We look forward to collaborating again on future projects.
The Natural Springs Pools Team
Diane Shadix
Diane Shadix 2026.03.16
     
Jimmy is the best! He is very knowledgeable and professional with a fun loving attitude!
Reply from Natural Springs Pools & Spas 2026.03.16
Thank you Diane. Jimmy is a wonderful asset to our company and loves to keep things fun while still being extremely knowledge. We hope you enjoy your beautiful new pool for years to come. Let us know if you ever need anything.
Mark Major
Mark Major 2026.01.14
     
Louis was a great salesman and everything turned out as he planned. Jimmy was informative and helped me with all my questions once the pool was installed. I would recommend them to everyone!
Reply from Natural Springs Pools & Spas 2026.01.15
Thank you so much for the great review, Mark! We’re glad to hear you found the pricing reasonable and that Louis delivered exactly as planned. It’s also great to know Jimmy was able to answer all your questions after the installation. We truly appreciate your recommendation and your trust in Natural Springs ! We hope you and your family enjoy your new pool!
William Warren
William Warren 2026.01.06
     
Still looking but had nice help.
Reply from Natural Springs Pools & Spas 2026.01.15
Thank you William!
Brad Stone
Brad Stone 2026.01.03
     
Louis, Eric, Jimmy and Travis have been excellent from beginning to end. They delivered on time and no unresolved issues. Thank you for your great service.
Reply from Natural Springs Pools & Spas 2026.01.05
Thank you Mr. Stone! We’re thrilled to hear you had such a positive experience from start to finish. Louis, Eric, Jimmy, and Travis will truly appreciate the recognition. Delivering on time and leaving no loose ends is always our goal, and we’re grateful you trusted us with your pool project. Enjoy your new pool, and please don’t hesitate to reach out if you need anything in the future!
Nick Kompara
Nick Kompara 2025.12.17
     
Very thorough process all the way from start to finish. Natural Springs Pools completed the whole build very timely and had great, consistent communication throughout the process! Highly recommended!
Reply from Natural Springs Pools & Spas 2025.12.18
Mr Kompara,
Thank you so much for the kind words and recommendation! We truly appreciate you recognizing our thorough process, communication, and timely completion. It was a pleasure working with you, and we’re grateful you chose Natural Springs Pools. Enjoy your new pool!
aoife carr
aoife carr 2025.12.09
     
We met and got quote estimates from five different pool companies. Natural Springs was not the cheapest or the most expensive they were right in the middle, but Louis our sales guy was the most knowledgeable of anyone that we met with and easy to work with. After signing with Natural Springs, we were passed on to Lauren and Eric for scheduling and inspections. Lauren was great and always responsive. Eric was great, and everything ran on track and smoothly. I would recommend Natural Springs to everyone. I hear of so many pool company nightmares and this was the best process we could have hoped for.
Reply from Natural Springs Pools & Spas 2025.12.09
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that Louis made the planning process easy and informative, and that Lauren and Eric helped keep everything on schedule and running smoothly.

Your kind words mean a lot to our whole team and your pool looks absolutely beautiful! Thank you for sharing those photos. We’re grateful for your recommendation and so happy the process was exactly what you hoped for. Enjoy your new backyard oasis!
John Austin
John Austin 2025.12.09
     
Great company. Louis and Jimmy were both great. Highly recommend.
Reply from Natural Springs Pools & Spas 2025.12.09
Thank you Mr. Austin! We think Louis and Jimmy are pretty great too! We hope you enjoy your beautiful new pool!
Sam Garbia
Sam Garbia 2025.12.03
     
Natural Springs Pools’ team were phenomenal. Louis was excellent in design and communication. Robert was my project manager had great communication. Travis and Jimmy were amazing post construction. The accounting team Lauren and Amber were super helpful. The entire team was efficient and I could tell took great pride in what they do. Highly recommend this company we couldn’t be happier.
Reply from Natural Springs Pools & Spas 2025.12.03
Thank you so much for your wonderful review Sam! We’re thrilled to hear that your experience with Natural Springs Pools was such a positive one. Louis, Robert, Travis, Jimmy, Lauren, and Amber will be delighted to know their efforts made a lasting impression. Our team takes great pride in delivering exceptional service from design through post-construction, and it means a lot that this came through in your project.

We truly appreciate your recommendation and are so happy to hear that you couldn’t be more pleased with the results. Enjoy your new pool, and please don’t hesitate to reach out if you ever need anything in the future!
Janusz Gierlak
Janusz Gierlak 2025.11.28
     
Hi. My previous review miraculously disappeared so Will listed again. Pool promised to be ready 3 months from excavation. They didn’t show up for 3 months at all. Excavation and concrete shell it was the only thing done good. Anything else disaster in nice words. Pluming done very unprofessional, coping disaster, stone deck disaster, pebble tec they brought “specialist “ from Orlando Mr Chase- disaster, no basic plaster skills. Project manager nice guy but that’s all. Poor knowledge of pool business. Office crew fake nice or arrogant. Most funny explanation for all bad work is “it’s up to local standards” Problem because there is no local standards 😅 in general I have to fix after them by myself or hire people with knowledge. Project time 2 years not 3 months as promised.
Reply from Natural Springs Pools & Spas 2025.12.02
Thank you for your feedback. In our 47 years in business, this was truly one of the most unusual and unpredictable pool builds we’ve ever experienced, and your review leaves out key documented facts that, out of professionalism, we will not disclose online.
We will, however, clarify that your review is not factual:
1. You have never previously left a Google review for Natural Springs, businesses CANNOT remove Google reviews.
2. We have been in business for over 47 years and stand behind all of our work. Your persistent belief that our building processes were “wrong” and/or not understanding what your purchased led you to alter our work and add items outside of your contract, something we strongly advised against. Our team repeatedly asked that you not perform your own construction work or use your own materials during the build. You chose to do so anyway, completing significant modifications outside of industry standards. Because of these homeowner-driven changes, we had you sign a Release of Responsibility.
The contract and color sheet clearly specified our scope of work. You wanted to alter the agreed-upon terms during construction and chose to perform these alterations yourself. After signing a release accepting responsibility for these changes and the consequences associated with them, including delays,the timeframe became one of those consequences. The delays on this project were directly caused by work performed outside our scope, which prevented our crews from progressing until your alterations were addressed.
We have all the emails, photos, videos, and signed forms to dispute your review.

Despite these challenges, we completed every portion of the project allowed under the release, and all work passed final inspection.

We understand construction can be stressful, but we cannot accept responsibility for issues created by homeowner-performed work.
This will be our final statement on the matter online.
Michael Berkhahn
Michael Berkhahn 2025.11.25
     
The pool building process with Natural Springs was stress free. It was an amazing experience from the first time we walked into their office to learning how to maintain the pool system once it was completed.
Reply from Natural Springs Pools & Spas 2025.12.01
Hi Michael,

Thank you so much for your wonderful review! We’re thrilled to hear that your pool-building experience with Natural Springs was smooth and stress-free. Our team works hard to make every step, from the first meeting to the final walkthrough, as easy and enjoyable as possible.

We’re glad you felt supported throughout the process and confident in maintaining your new pool. Enjoy your beautiful new backyard oasis, and please don’t hesitate to reach out if you ever need anything!

— The Natural Springs Team
Osman Latif
Osman Latif 2025.11.16
     
I am very pleased with the “ Pool School “ training provided by Jimmy. He was extremely knowledgeable and patient in teaching me about how the pool works. I felt he took customer satisfaction very seriously. A big thank you to Jimmy for his dedication to his trade.
Reply from Natural Springs Pools & Spas 2025.11.17
Thank you so much! We're thrilled to hear that your pool school experience with Jimmy was so helpful. He truly takes pride in making sure every homeowner feels confident and comfortable with their new pool and your feedback means a lot. We appriciate you taking the time to share your experience, and we're always here if you need anything in the future. We hope you enjoy your beautiful new pool.
Kristen Jordan
Kristen Jordan 2025.10.21
     
Loved working with Robert throughout the whole build. He was always so friendly and hard working. His team was great. Jimmy and Travis were so helpful and honest during pool school.
Reply from Natural Springs Pools & Spas 2025.10.22
Mrs. Jordan. We are so happy to hear you enjoyed working with Robert and the team. We will be sure let them know you speak highly of them-Jimmy and Travis as well. It was a pleasure building your pool , and we hope you enjoy it for many years to come!
Cynthia Shelton
Cynthia Shelton 2025.10.20
     
Great company and great people - Robert and Jimmy have been awesome to work with on this project!
Reply from Natural Springs Pools & Spas 2025.10.20
Thank you so much Cynthia! We're so happy to hear you had such a great experience. Robert and Jimmy will also be happy to know their hard work made a difference on your project. We truly appreciate you!

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