Naked Wines Reviews

Customer Service +1(8O5)_41O*5OO3 Phone Number +1(8O5)_41O*5OO3 2025.12.06

     

Hdsss This work is truly impressive and reflects a remarkable level of dedication, clarity, and thoughtful expression. From the moment one begins to read or observe it, there is an immediate sense of care and intention behind every detail. You have managed to create something that feels both meaningful and engaging, which is not always easy to achieve. The structure is smooth, the ideas flow naturally, and the overall presentation shows how much effort you invested in making everything clear and impactful. One of the strongest aspects of this work is your ability to communicate with purpose. Every line feels deliberate, and every part contributes to a bigger message. You’ve balanced creativity with clarity in a way that resonates deeply. Whether someone is familiar with the topic or encountering it for the first time, your approach makes it easy to understand and appreciate. This shows not only talent but also a strong sense of responsibility toward delivering quality.

Date of experience: 04 December, 2025

Useful Report

Annie M. 2024.12.04

     

Verified

Never again I was thrilled with this selection of wine, and I was so excited to make my first order. However, their poor customer service has total disregard for their customers. I never get the chance to try the high-quality wines I ordered. They partnered with FEDEX and a signature was required for the delivery. I emailed nakedwides and called over 10 times FedEx to leave instructions for the driver to give me a call upon arrival. Also, I tried to have them held for pick-up. At the end the box was returned to the sender - nakedwines. Nakedwines have responded to my numbers of complaints saying they recommend me to contact FedEx. I have ordered previously from online vendors and I will continue but never from Nakedwines. This has been the worst experience and my issue is still not been resolved.

Useful Report

Philip L. 2024.04.21

     

Verified

Terrible customer service and questionable business tactics - Avoid I placed an order with a voucher I was sent which offered me a saving of £80. A couple of hours later I received an email from a very rude person called Emma who was informing me that as I already have an account (I don't) she had cancelled my order. They seem to use this voucher offer to do nothing more than gather email addresses. I have received 2 emails already from them with more 'great offers' Avoid this company and go with a more trustworthy and reliable bsuiness who will not be rude to you.

Useful Report

Kid Chan 2024.03.21

     

Scam cheating company cheating, I used one voucher to purchase a wine box, and then was charged every month for 40AUD!!!!! without telling you this

Useful Report

jeannine C. 2024.03.11

     

Verified

0 stars if I could Def not for real wine lovers Reds were bitter. No legs Whites have no taste. Very blah Not recommended at all. Do not waste your money

Useful Report

Mr. N. 2024.02.23

     

Verified

Businesses should only use UPS if they hate their customers I wish I could leave a review on the wine but I couldn't get it due to UPS being the piece of trash that it is and this company only uses UPS for their deliveries to homes. Wish I could have tasted the wine but sure to UPS trying to extra charge me for holding my box I had to return the box. Do not buy unless you know your UPS in your area isn't the piece of crap that ours is.

Useful Report

Jim E. 2024.02.19

     

Verified

Wine quality has dropped; customer service level has dropped Years ago, I ordered cases of good wine, and I referred many friends. Recently, the quality of wine has dropped. I have received 3 bottles of wine that have turned. I decided to cancel my subscription and I received a nice email from the CEO, saying that my balance would be refunded. After weeks and 6 different contacts with Customer Service, there has been no refund. They went from a good company to a bad one. Beware.

Useful (1) Report

G-mail A. 2024.02.17

     

Verified

Not for real wine lovers Tried this service for kicks. Was hoping it would live up to its promise and marketing. A select few of the wines were fair, but most were underwhelming and undrinkable. If you've spent time drinking wine in the great wine regions and usually gravitate to the high quality wines, this will deeply disappoint you. It's worse than most supermarket wines. Think Yellowtail. These are NOT premium 50-100 diollar bottles that earn their price tag.

Useful (2) Report

James W. 2024.02.06

     

Verified

Happy Angel I have ordered wine several times from naked wines, and find them to be great deals, shared them with my friends, and receive several compliments towards many of their wines

Useful Report

Bob H. 2024.02.05

     

Verified

Why can't we put ZERO Stars?!?! I am a Wine lover and l truly SUSPECT that at least the Red Wines almost all of them are more or less the same ones! Perfect example is a Zinfandel supposedly 95% positive Reviews TASTE LIKE A VERY LIGHT AND BAD BURGUNDY! I never ever experienced that in my entire life. No matter how many coupon discounts you get, the wines doesn't even worth you opening the bottle.

Useful (2) Report

Crystal S. 2024.01.17

     

Verified

Disgusting! Really horrendous wine. Not worth any amount money! I completely regret wasteing my time and money on this. None of it is drinkable.

Useful (3) Report

Timothy S. 2024.01.11

     

Verified

Dishonest business model I got one box but decided it wasn't worth it, then canceled my subscription to Wine Genie. Naked Wines decided to get clever and sign me up a $40/month "deposit" that I never asked for. I called to ask what's going on and the lady argued with me, saying I'd actually signed up for it (but just wasn't aware that I had done so). What a scam. I canceled again and got a refund.

Useful (3) Report

Andrew M. 2024.01.03

     

Verified

Barf! Do not, I repeat do not, buy from this company blindly. Apparently my fiancé and I got swindled into buying all their $#*!tiest wines cause it was a "promotional rate" not knowing anything about this company. We were looking to find a good wine to buy in bulk for our wedding in October and got what we thought was a coupon after purchasing the engagement ring. Man were we fooled. Not a single wine that was even close to the sweet scale. I mean it was hard to down these after 5 shots of crown it was that bad. Anyways. Thank you naked wines for the false hope and loss of $200. Now we have another 18 bottles we will never drink and 6 opened bottles in the fridge that will go in the sink.

Useful (4) Report

siva G. 2023.12.21

     

Verified

Extremely substandard I ordered their so called 1 x Premium Cellar Clearance Red Dozen Even $10 or less wines would probably be better than the wine I received. Super disappointed and never going to order again from them. I can understand that some would be good and some bad, but all bad? Very disappointed. Better to go to Dan Murphys and get $15 x 12 bottles. Much better quality you will get. No wonder these wine makers are selling online as no suppliers will get them. Only plus point is that I supported these "poor" winemakers at my expense.

Useful (7) Report

Helen R. 2023.12.19

     

Verified

Bespoke personally labelled wines I chose to purchase the Christmas Hamper, full of wonderful wines, champagne and proseccò. All labelled with a personal message from the maker. I felt privileged to be able to purchase these, paying over many months. My children chose a few bottles, leaving plenty for me. Amazing value, highly recommended

Useful Report

Chris J. 2023.12.14

     

Verified

Cheated on Christmas case I ordered the very expensive "deluxe" Christmas case on the basis of the information provided at the time of ordering, which was that I would receive a set number of bottles of wine plus a free bottle of gin and some other freebies. When I was deciding whether the pay such a large sum of money, the extra value of the gin was the main factor on which I based my decision. I had problems with the courier company (Yodel is one of the worst in the UK), which resulted from the fact that Naked Wines did not let me specify a delivery day at the time of ordering and then, weeks later, Yodel gave me just a couple of days notice of a date that was unsuitable. I changed the date and Yodel promptly lost track of my parcel! When I did finally receive the goods, I was devastated to find no gin inside. The only freebies were the little tin of olive oil and a really nasty, cheap-looking cocktail shaker, for which I do not have any use at all. I am one of many who have expressed their enormous disappointment both in messages to customer support and on the NW forums. The company has not recompensed us for the absence of gin in our packs. Unfortunately, a number of the wines are very mediocre, making the £199.99 I was charged for the case even less acceptable. I can no longer trust Naked Wines. I am following the steps of others and cancelling my membership.

Useful (4) Report

Joshua F. 2023.12.07

     

Verified

Mis-leading advertising Very disappointed in a offer which they offering customers but when at checkout... It was supposed to be £,75.00 - then at checkout it was £139.00 I don't get it! It's an offer or not not happy,!

Useful (2) Report

Mark M. 2023.10.17

     

Verified

So far so good. I became an "angel" about 3 months ago and have been very pleased with my Naked Wine subscription thus far. I've been ordering some of the less expensive wines and they all seem to be very good. Much better than the similar priced mega-produced wines from our local supermarkets. The communication is excellent and deliveries are trackable so you know when to be around to sign for it. 5 stars in my opinion and I'm probably going to increase my monthly allocation.

Useful (6) Report

Francis M. 2023.10.16

     

Verified

Gone down hill I have been a customer from early days, paying a monthly amount to ensure I got regular deliveries. It worked well early when you could get some nice startup wines at good prices but that stopped. Communication was good and I promoted their business. Recently I changed address and ordered a case which was delivered to my new address. When another case which was from some back ordering process was sent it went to a previous address which was my work address as I had trouble with their courier (Aramex, but that's another story - they are hopeless) delivering to my residence. So this order was delivered to a closed business address on a Saturday and left outside on the steps. It was gone by Monday and despite several calls and even more emails they will not fix things up. I was a good customer for about 6 years and they don't care. No longer a customer and will let anyone I know how bad they are.

Useful (5) Report

Alison R. 2023.10.05

     

Verified

Unbelievably bad Disgraceful that I ordered red only wine but the order went through as mixed and despite me questioning it straight away, no one was "available" to talk to me. Then within another 30 minutes they processed the order. Am furious. Will refuse delivery.

Useful (6) Report