Don’t even try it. I was professional UNTIL your trash staff got aggressive and completely indignant. I recorded the calls and will INTENT TO take things further. Help or no help YOUR OFFICE STAFF HAD NOOOOO RIGHT TO TREAT ME LIKE THAT. You DEFENDING that behavior lets me further know where it comes from. Don’t send me a passive aggressive responds. YOU & YOUR STAFF have no class or customer service.For you to “know of my situation” yet you never stepped in or tried to give direction to help is pathetic. But you can reply to a “REVIEW” WITH YOUR BS responds. Keep it and shove it. AS THAT TACKY OFFICE MANAGER SAID …. “IM NOT GOING TO ARGUE WITH YOU EITHER”. I said what I said don’t say a word to me u less it’s WE APOLOGIZE FOR OUR LOW CLASS CUSTOMER SERVICE. Not a backwards apology being sorry for HOW I FELT!!! I’m a grown woman I don’t need you to feel sorry for ME….. feel sorry for the next individual that shows YOU WHAT IT REALLY IS! Shutup and I mean don’t say a word back to me. My reviews are valid and my experiences with your little staff had nothing to do with it being a “ fit” it had to do with their attitudes and YOURS. Don’t try to gas light me with that nonsense. PEOPLE WILL SEE THIS AND WHAT YOU SAID …. No true apology or care in the world.
Horrible customer service! The staff was nasty, over opinionated and unprofessional. They argued with me and through me around on multiple holds. Only to get to a bunch of rude nasty women, one who was contradicting herself over and over regarding insurance prior authorization forms. Then blatantly placed me on a hold without warning. Then when I called back with my INSURANCE COMPANY on the line, the SO CALLED OFFICE MANAGER…. Was disgustingly aggressive and said “ I’m not going to argue with you about the issue” talking over the insurance provider. This was by far the MOST HORRIBLE EXPERIENCE EVER FROM A DENTAL FACILITY. The doctors should be ashamed to have such unprofessional, loose cannon, obnoxious, arrogant, reckless, tacky office team.
Reply from Goodove Oral Surgery
We’re sorry you feel this way.
I am personally aware of your situation and the conversation that occurred. Our team strives to maintain a professional and respectful environment for both patients and staff. When interactions do not align with that standard, we may determine that our office is not an appropriate fit.
We wish you the best in finding care that meets your needs.
Dr. Goodove
I am personally aware of your situation and the conversation that occurred. Our team strives to maintain a professional and respectful environment for both patients and staff. When interactions do not align with that standard, we may determine that our office is not an appropriate fit.
We wish you the best in finding care that meets your needs.
Dr. Goodove
Excellent service 👍👍👍👍 I love it thank you so much 😊😊
I have not had a smooth time with this establishment. I had originally had my extraction surgery scheduled for Dec 29. I was only able to get one out and they were supposed to transfer me over. I have been trying to get into contact with the outpatient coordinator, because my insurance said they still hadn’t received my claim and that she needs to call over. I have been leaving messages and trying to get in touch with somebody but I go straight to voicemail and the desks can’t really do much. This is extremely frustrating because I am in pain and I will not have time to do it later this summer. I already paid for the surgery, and it was not completed and I am not being helped. I will have to go someplace else which is a shame because the doctor that I had (Sam Fowler) was phenomenal.
The staff was very friendly and patient with me. The surgeon was polite professional and had great bedside manner. I would highly recommend them to anyone getting dental work done. Good people all around.
Reply from Goodove Oral Surgery
Thank you for the kind words! We're so glad our friendly staff and surgeon made you feel comfortable throughout your visit. We appreciate your recommendation!
Awesome Doctor and team. I had a tooth extracted. Everyone was friendly and put me at ease. I felt little to know pain. Currently, I’m feeling great.
Highly recommend Goodove oral surgery!!!
Reply from Goodove Oral Surgery
Thank you so much for the wonderful review! We're thrilled Dr. Goodove and our team made you feel comfortable and at ease. We're so glad you're feeling great and truly appreciate your recommendation!
From the first appointment, to surgery day, to the follow-up phone call and care afterward, we know Dr Goodove and his team are the absolute best! Highly recommend them!
Reply from Goodove Oral Surgery
Thank you so much for the wonderful review! We're thrilled Dr. Goodove and our team could provide excellent care from start to finish. We truly appreciate your recommendation!
If you need oral surgery DO NOT hesitate to use Goodove. I was like many if you. Petrified of Dental surgery of any kind. My surgeon, Dr. G put me at easy from the initial consultation. He told me what he was going to do and his concerns. Yes, I considered canceling but didn't want to live with my issues. When I arrived he talked me through the procedure and how laughing gas would work. He gave me a few minutes to let the gas start working. I LOVED IT! I never felt any pain or pressure. He told me what to expect and sent me home with prescriptions. Never needed pain meds.....Tylenol took care of it. Next time I need Dental surgery you know I will be on Goodove's doorstep!!
Reply from Goodove Oral Surgery
2026.02.03
Thank you for the amazing feedback! Your trust means the world to us