Verified Company
Unfortunately, we did not get the chance to stay at Le Mirage, as our booking was cancelled on short notice due to a “private event”. The cancellation came very late, which made it difficult for us to find a new place to stay.
They recommended another lodge to us, but the price offered through them was about 2,000 NAD higher than if we had booked it directly ourselves (around CHF 100 difference). Because of that, we decided to make the booking independently.
Sadly, the new lodge was far below our expectations. It felt like mass tourism, the atmosphere was not pleasant at all, and the overall experience did not match what we had originally planned. On top of that, my partner ended up with food poisoning, which made the situation even more disappointing.
It does not feel right or considerate to cancel confirmed bookings for a last-minute private event, possibly because the lodge might earn more with it. If a lodge has guests booked, those commitments should be honoured.
Overall, this experience left us very disappointed, and we hope future guests will not have to go through something similar.
Reply from Le Mirage Desert Lodge & Spa
2025.12.08
Dear Nathalie,
Thank you for taking the time to share your experience regarding the cancellation of your reservation at Le Mirage Resort & Spa. We have read your review with genuine concern, and we deeply regret to learn that your long-awaited journey to the South of Namibia did not meet your expectations. Please accept our heartfelt apologies for the disruption this caused to your travel plans.
We recognize that cancelling a confirmed reservation, regardless of the reason, is never ideal, and creates inconvenience and disappointment. When we contacted you on October 22nd 2025, we aimed to facilitate a seamless transition to an alternative accommodation. This was an all-inclusive offer for the alternative lodge, managed entirely by us, as a gesture of goodwill for the unforeseen change. We regret that this solution did not meet your preferences and that your independently arranged stay did not reflect the experience you had originally envisioned.
Although we cannot influence what occurred at another property, we take full responsibility for the frustration caused by our necessary cancellation. We will be reviewing our internal policies regarding group bookings and cancellations to ensure that, should a similar situation arise in the future, we are able to respond with even greater consideration and as much advance notice as the circumstances allow. Thank you once again for taking the time to share your valuable feedback with us and we hope that, in the future, we may have the opportunity to welcome you to Le Mirage under better and more memorable circumstances.
Yours sincerely,
Management Team
Thank you for taking the time to share your experience regarding the cancellation of your reservation at Le Mirage Resort & Spa. We have read your review with genuine concern, and we deeply regret to learn that your long-awaited journey to the South of Namibia did not meet your expectations. Please accept our heartfelt apologies for the disruption this caused to your travel plans.
We recognize that cancelling a confirmed reservation, regardless of the reason, is never ideal, and creates inconvenience and disappointment. When we contacted you on October 22nd 2025, we aimed to facilitate a seamless transition to an alternative accommodation. This was an all-inclusive offer for the alternative lodge, managed entirely by us, as a gesture of goodwill for the unforeseen change. We regret that this solution did not meet your preferences and that your independently arranged stay did not reflect the experience you had originally envisioned.
Although we cannot influence what occurred at another property, we take full responsibility for the frustration caused by our necessary cancellation. We will be reviewing our internal policies regarding group bookings and cancellations to ensure that, should a similar situation arise in the future, we are able to respond with even greater consideration and as much advance notice as the circumstances allow. Thank you once again for taking the time to share your valuable feedback with us and we hope that, in the future, we may have the opportunity to welcome you to Le Mirage under better and more memorable circumstances.
Yours sincerely,
Management Team
Verified
Une fois pour Sossusvlei
☺ L’idée des mille et une nuits en plein désert
☹ L’hôtel est vieillissant, certaines fenêtres ne ferment pas correctement, certaines portes métalliques s’ouvrent avec difficulté, dans ma chambre les lavabos ne se vidaient pas. Absence totale de wifi pendant la durée du séjour. La piste de 21km pour accéder à l’établissement est en mauvaise état ( manque d’entretien) pour le prix très élevé on s’attend à mieux.
Reply from Le Mirage Desert Lodge & Spa
Dear Alain,
Thank you for sharing your feedback with us. We were concerned to hear, that we did not manage to meet your expectations. Our team is highly focusing on excellence in hospitality, and we strive to maintain the highest level of service at all times. We have noted your detailed comments concerning the overall maintenance of our establishment and can assure you we are working on every aspect to enhance the experience. Your feedback has been shared with the division heads to take corrective action wherever necessary. Thank you once again for bringing this to our attention.
Yours sincerely,
Management Team
Thank you for sharing your feedback with us. We were concerned to hear, that we did not manage to meet your expectations. Our team is highly focusing on excellence in hospitality, and we strive to maintain the highest level of service at all times. We have noted your detailed comments concerning the overall maintenance of our establishment and can assure you we are working on every aspect to enhance the experience. Your feedback has been shared with the division heads to take corrective action wherever necessary. Thank you once again for bringing this to our attention.
Yours sincerely,
Management Team
Verified
Sehr empfehlenswert
☺ Wunderschöne Lodge in Mitte von Nirgendswo
Reply from Le Mirage Desert Lodge & Spa
Dear Oswald,
Thank you for taking the time to share your feedback with us. We were pleased with your liking of our beautiful hotel. I have shared your comments with the entire team and all of them are equally happy with your appreciation. We hope to welcome you back to Le Mirage Resort and Spa in the near future.
Yours sincerely,
Management Team
Thank you for taking the time to share your feedback with us. We were pleased with your liking of our beautiful hotel. I have shared your comments with the entire team and all of them are equally happy with your appreciation. We hope to welcome you back to Le Mirage Resort and Spa in the near future.
Yours sincerely,
Management Team
Verified
Would have scored higher but for lack of internet
☺ Quirky looking
☹ Very poor internet
Reply from Le Mirage Desert Lodge & Spa
Dear Peter,
Thank you for taking time to share your feedback with us. We appreciate your recognition of our property with its unique architecture and design. Please accept our sincere apologies for the lapse of Wi-Fi service as we are currently enhancing this experience which does not reflect the hospitality O&L Leisure is known for. Once again, thank you for sharing your feedback with us, we are looking forward to welcoming you back again to our hotel in the near future.
Yours sincerely,
Management Team
Thank you for taking time to share your feedback with us. We appreciate your recognition of our property with its unique architecture and design. Please accept our sincere apologies for the lapse of Wi-Fi service as we are currently enhancing this experience which does not reflect the hospitality O&L Leisure is known for. Once again, thank you for sharing your feedback with us, we are looking forward to welcoming you back again to our hotel in the near future.
Yours sincerely,
Management Team
Absolutely terrible experience! Stayed at Le Mirage, Sossusvlei on Nov 12, 2025. The hotel laundry ruined my brand-new white dress, staining it yellow, and the staff kept delaying, avoided responsibility, and even held onto my dress after I left Namibia.
On top of that, the hygiene in the hotel is shocking – when I woke up, the bed and bathroom were covered with countless insects, like a scene from the apocalypse. The service, facilities, and overall environment are disgusting. Completely unacceptable for a supposedly four-star hotel.
Reply from Le Mirage Desert Lodge & Spa
2025.11.28
Dear Ms. Wei Gao,
We would like to thank you for sharing your feedback with us. As a company we greatly value our guests’ feedback, and we were therefore concerned to read about your white dress. Please accept our sincerest apologies, we aim for perfection, and returning an item in that condition is simply not up to our standards. We will engage directly with you through a team member from our head office in due course.
Regarding the insects, you are quite right—the rainy season brings the lush greenery, but unfortunately, it brings the bugs along with it! Please rest assured that as part of our recent takeover, we are actively working on enhancing our pest control measures and room sealing to ensure a more comfortable experience, regardless of the season. Once again, we would like to thank you for sharing your feedback with us. We do hope to welcome you back to Le Mirage Resort and Spa to experience the enhancements in the near future.
Yours sincerely,
Management Team
We would like to thank you for sharing your feedback with us. As a company we greatly value our guests’ feedback, and we were therefore concerned to read about your white dress. Please accept our sincerest apologies, we aim for perfection, and returning an item in that condition is simply not up to our standards. We will engage directly with you through a team member from our head office in due course.
Regarding the insects, you are quite right—the rainy season brings the lush greenery, but unfortunately, it brings the bugs along with it! Please rest assured that as part of our recent takeover, we are actively working on enhancing our pest control measures and room sealing to ensure a more comfortable experience, regardless of the season. Once again, we would like to thank you for sharing your feedback with us. We do hope to welcome you back to Le Mirage Resort and Spa to experience the enhancements in the near future.
Yours sincerely,
Management Team
Verified
This property is WONDERFUL, from the warm greeting on arrival, so the gorgeous facilities. Its location to Sesriem (Dead Vlei) and Namib Hot Air Ballooning make it the perfect spot for a stay. We only wished we had spent more time here to enjoy the gorgeous spa, pool and quad biking experiences. Will definitely be back.
☺ cleanliness, staff & service, amenities
This location is marvellous. The sundowner ist Just amazing. The service is funny and kind. The food is delicious and the rooms are spacious. Looking from a Europe perspective to this lodge it incredible, what kind of effort is put in a literal Mirage in the middle of the desert. My utmost respect to everything what I achieved at this lodge.
Reply from Le Mirage Desert Lodge & Spa
2025.11.18
Dear Sandra,
Thank you for taking the time to leave such wonderful feedback on our beautiful establishment, it is really delightful to read that you found our oasis in the desert with our funny and kind service. We really do hope to welcome you back to Le Mirage Resort and Spa in the near future.
Yours sincerely,
Management Team
Thank you for taking the time to leave such wonderful feedback on our beautiful establishment, it is really delightful to read that you found our oasis in the desert with our funny and kind service. We really do hope to welcome you back to Le Mirage Resort and Spa in the near future.
Yours sincerely,
Management Team
Verified
Fair
☺ Les chambres sont très belles et confortables
☹ Beaucoup trop cher pour ce que c’est, je n’ai même pas pu me poser à la piscine pas de transat et pas de serviettes disponibles.
J’ai payé des lodges 3 à 4 fois moins cher ou je disposais de la piscine seule avec une vue imprenable.
Pas à la hauteur d’un 5 étoiles selon moi.
Reply from Le Mirage Desert Lodge & Spa
Dear Laetitia,
Thank you very much for visiting our beautiful Le Mirage Resort & Spa and for taking the time to share your feedback with us. We are pleased with your liking of our extraordinary room facilities.
As a company, we greatly value our guests’ feedback as we continuously strive to maintain the highest level of service. We were concerned to learn that your pool experience did not meet expectations due to the lack of sun loungers and pool towels. Please accept our sincere apologies for this shortcoming. Kindly note that we have addressed this matter with our team to ensure that sufficient towels and loungers are always available.
We truly appreciate your comments and hope to have another opportunity to welcome you back and provide the exceptional experience we are committed to delivering.
Yours sincerely,
Management Team
Thank you very much for visiting our beautiful Le Mirage Resort & Spa and for taking the time to share your feedback with us. We are pleased with your liking of our extraordinary room facilities.
As a company, we greatly value our guests’ feedback as we continuously strive to maintain the highest level of service. We were concerned to learn that your pool experience did not meet expectations due to the lack of sun loungers and pool towels. Please accept our sincere apologies for this shortcoming. Kindly note that we have addressed this matter with our team to ensure that sufficient towels and loungers are always available.
We truly appreciate your comments and hope to have another opportunity to welcome you back and provide the exceptional experience we are committed to delivering.
Yours sincerely,
Management Team
Verified
Pleasant
☺ Gute Lage, gutes Essen und nettes Personal
☹ WiFi im Ganzen Hotel ausgefallen während des ganzen Aufenthalts
Reply from Le Mirage Desert Lodge & Spa
Dear Christian
It is always a pleasure to learn that we are delivering the high level of customer service Le Mirage Resort & Spa is renowned for and I am delighted to hear that you had an exceptional time. Please accept our sincere apologies for the lapse of WIFI connection. We would like to assure you, that we are busy rectifying the WIFI issue with new installations to improve our guest satisfaction and loyalty.
We are looking forward to welcoming back in the near future.
Yours sincerely,
Management
It is always a pleasure to learn that we are delivering the high level of customer service Le Mirage Resort & Spa is renowned for and I am delighted to hear that you had an exceptional time. Please accept our sincere apologies for the lapse of WIFI connection. We would like to assure you, that we are busy rectifying the WIFI issue with new installations to improve our guest satisfaction and loyalty.
We are looking forward to welcoming back in the near future.
Yours sincerely,
Management
Verified
This hotel is at most a 3 star hotel, not even close to a 4 star hotel.
☺ The location was good
☹ The room was not clean, old fashioned, no internet anywhere at the hotel (we could not communicate with our guide as we did not have a sim card and there was no network for roaming). The hotel staff were amazing except Desiree in the reception that had an attitude and did not explain anything to us, and even though the wifi was not working and had to communicate with our guide she wanted to charge us for a 30 second call to a namibian number. Eventually the manager made the call for free and were able to communicate with our guide. The food was ok.
Reply from Le Mirage Desert Lodge & Spa
Dear Emmanouil,
Thank you for taking the time to share your feedback with us. We were concerned to hear, that we did not manage to meet your expectations. Your experience with the Wi-Fi, cleanliness and service is not the standard we hold ourselves accountable to, please accept our sincere apologies. I have shared your comments with the division heads to take corrective action, wherever necessary to ensure this behavior does not repeat. Once again, thank you very much for your sincere feedback, and we hope you will give us a chance to prove you our dedication to excellent hospitality upon your next visit.
Your sincerely,
Management Team
Thank you for taking the time to share your feedback with us. We were concerned to hear, that we did not manage to meet your expectations. Your experience with the Wi-Fi, cleanliness and service is not the standard we hold ourselves accountable to, please accept our sincere apologies. I have shared your comments with the division heads to take corrective action, wherever necessary to ensure this behavior does not repeat. Once again, thank you very much for your sincere feedback, and we hope you will give us a chance to prove you our dedication to excellent hospitality upon your next visit.
Your sincerely,
Management Team
Verified
Staff excellent. Room spacious. Everything else average at best.
Good stuff: Very friendly and professional staff. The cleaning was excellent. There's enough staff everywhere to help you with drinks or a pool towel and cushion if needed. The room itself was very spacious, although incredibly dark where the coffee station is situated, no privacy for the toilet, and great big massive curtains without enough curtain hooks so half of them just blow all over the room when you want to open the windows. That's it for the good stuff. The food was by far the biggest disappointment. Dinner consists of the worst 5-course meals you can think of. We don't think it's the quality of the chefs. More the thinking behind these terribly planned 5-course meals considering where in the world the lodge is located. They are trying to be fancy and it simply isn't working. We were served raw fish, without being told, on a bed of warm salad. That was one teaspoon which comprised the whole first course. We were served a few spoonfuls of the most boring butternut soup we have ever had. That was the second course. When the local meat was served, either in a pie or as a small steak, that was absolutely excellent. But the portions were tiny and the veggies around it were not seasoned and lacked any creativity or flavour. The coffee served at breakfast and at 3pm each day is just good enough. The coffee in the rooms is fantastic. You get one pouch of coffee grinds per person. But a coffee plunger only big enough to make one coffee at a time. So you must make one coffee, then clean out the plunger, and start brewing the second coffee. Breakfast is also very average with no extra effort made to make breakfast special. Just cold meats and cheese presented amongst damp lettuce and carrots, some spreads and some bread. The water is served with a lot of lemons or cucumber. You can order an omelet with some bacon and sausage ... again, the sausage is awesome. The fridge/freezer in our room was so tiny and over frozen that it was basically useless. The pool is not big enough for more than one person or group of people to use at a time. I'm sure I could think of plenty of other minor issues with our stay there ... but all-in-all this place could be absolutely mind-blowing but in reality it is greatly overpriced and only really worth it if you are doing the hot air balloon in the morning and don't have your own transportation.
Reply from Le Mirage Desert Lodge & Spa
2025.11.13
Dear Darren,Thank you very much for taking the time to highlight such detailed feedback regarding your recent stay with us. We were pleased with your recognition of our team member and the hospitality offered, the cleanliness of the rooms, and the attentive service around the property. We are therefore concerned to read, that on this occasion we did not meet your expectations regarding the provided services, particularly regarding the dining experience, room setup, and certain facilities. We value your perspective and will certainly take these points into consideration as we are having training set in place for team members to enhance guest comfort and satisfaction.Once again, thank you for sharing your feedback with us, we all at Le Mirage Resort & Sp, hope that you will give us an opportunity to welcome you back to our lodge and restore your faith in the excellent services that we are famous for.Yours sincerely Management.
Verified
Spektakuläre Aussicht bei einem sonst mittelmäßigen Aufenthalt
☺Die Lage des Hotels ist unglaublich. Eingebettet in die Landschaft, kann man den Ausblick genießen. Dies meisten Mitarbeiter waren freundlich.
☹Am Pool gibt es zu wenig Liegen für die Gäste. Das Essen ist durchschnittlich und kommt von der Qualität nicht an das Essen ran, das wir sonst auf den Farmen bekommen haben. Gebuchte Fahrten zu den Dünen sind teurer als bei anderen Lodges. Wir haben eine Fahrt zu den Dünen bei einer Nachbarlodge gebucht. Dort war direkt auch Verpflegung enthalten. Das Preis-Leistungsverhältnis in dieser Unterkunft fanden wir nicht so optimal.
Reply from Le Mirage Desert Lodge & Spa
Dear Maike,
Thank you for taking the time to share your feedback with us, as a company we greatly value our guests’ feedback as we constantly strive to maintain the highest level of service at all times. We were therefore concerned to read, that on this occasion we did not meet your expectations regarding the provided services. We have shared your feedback with the team on the ground and will incorporate this feedback to enhance our offering. Once again thank you for sharing your feedback, we do hope to welcome you back to experience the improvements.
Yours sincerely,
Management team
Thank you for taking the time to share your feedback with us, as a company we greatly value our guests’ feedback as we constantly strive to maintain the highest level of service at all times. We were therefore concerned to read, that on this occasion we did not meet your expectations regarding the provided services. We have shared your feedback with the team on the ground and will incorporate this feedback to enhance our offering. Once again thank you for sharing your feedback, we do hope to welcome you back to experience the improvements.
Yours sincerely,
Management team
Verified
Un endroit de rêve
Le site est parfait très belle cuisine personnel adorable et chambres idylliques: ne pas passer à côté. Les activités sont très bien organisées. L endroit est merveilleux.
Reply from Le Mirage Desert Lodge & Spa
2025.11.09
Dear Beatrice,Thank you very much for sharing your great experience with us. We were pleased with your liking of our beautiful hotel. We were happy to hear that you had an exceptional stay and we appreciate your recognition of the provided services by our team members. Once again, thank you for your time and we look forward to welcoming you back at Le Mirage Resort & Spa and offering you our genuine hospitality.Yours sincerely,Management
Verified
Wundervoller Ort
☺Ich war zum zweiten Mal in diesem Hotel und es ist noch immer so schön wie es damals war. Die Lage ist außergewöhnlich. Man ist von da recht schnell in Sossusvlei.
Die Zimmer sind großzügig angelegt und sehr schön. Der Service im Hotel ist sehr gut.
Wir haben immer wieder Oryx Antilopen und Schakale gesehen. Der Sternenhimmel dort ist atemberaubend schön.
☹Die Atmosphäre im Team ist manchmal angespannt und manchmal hat die Freundlichkeit darunter gelitten. Wir sind im Okt 25 da gewesen und das Hotel wurde gerade verkauft, möglicherweise hat es damit zu tun.
Reply from Le Mirage Desert Lodge & Spa
Dear Astrid,
Thank you for taking the time to share your feedback with us, we are delighted to read that your second stay was as beautiful as the first time. Thank you for bringing the team moral to our attention, yes with any change in management one can expect uncertainty but please be assured that we are on a constant engagement with our team, training and reassurance is constantly ongoing. We really do appreciate the feedback. We do hope to welcome you back to Le Mirage Resort and Spa in the near future.
Yours sincerely,
Management team
Thank you for taking the time to share your feedback with us, we are delighted to read that your second stay was as beautiful as the first time. Thank you for bringing the team moral to our attention, yes with any change in management one can expect uncertainty but please be assured that we are on a constant engagement with our team, training and reassurance is constantly ongoing. We really do appreciate the feedback. We do hope to welcome you back to Le Mirage Resort and Spa in the near future.
Yours sincerely,
Management team
Verified
Traumhafte Wüstenlocation gerne immer wieder
☺Wir hatten eine traumhafte Nacht unter dem Sternenhimmel auf einem der seiden Turmzimmer- auch die Massage war wirklich sehr gut !!
☹Nichts …..
Reply from Le Mirage Desert Lodge & Spa
Dear Birgit,
It was a pleasure to welcome you to Le Mirage Resort & Spa. Thank you for taking the time to share your feedback with us. We appreciate your recognition of the luxury of our property with its unique architecture and design and very much delighted that you had a wonderful experience at the Spa.
We hope to have the pleasure of welcoming you back soon.
Yours sincerely,
Management
It was a pleasure to welcome you to Le Mirage Resort & Spa. Thank you for taking the time to share your feedback with us. We appreciate your recognition of the luxury of our property with its unique architecture and design and very much delighted that you had a wonderful experience at the Spa.
We hope to have the pleasure of welcoming you back soon.
Yours sincerely,
Management