Minster Stoves & Heating Reviews

Nick Moore 2026.01.18

     

Portway Rochester 7kW stove installed by Len and Alex, very experienced, cheerful and good humoured, they worked hard to get it up and running in time for Christmas. Looks great, very neat high quality installation , they take great pride in their work. Stove design efficiency has advanced a lot from earlier types we've used, it heats up fast and radiates much more heat from each log. Len's wife Chris handles the admin very professionally, keeping us informed throughout. All the legal certification is covered. Overall very pleased, and highly recommend Minster Stoves for a friendly top quality job and peace of mind.

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Reply from Minster Stoves & Heating 2026.01.19

Thank you, Nick, for your thoughtful review! We're thrilled you’re enjoying your stove and appreciate your kind words about Len, Alex, and Chris. Your recommendation means a lot, and it’s great to hear the stove is exceeding expectations.

Dawn Stradling 2025.11.21

     

First rate service from start to finish. Len was extremely helpful and friendly throughout the process of supplying and fitting our new fire, hearth and backboard. He provided help and advice to enable us to consider our options and make the right choices for our requirements. During the fitting he was extremely pleasant and friendly. His workmanship and attention to detail was second to none. Despite having to remove concrete and other debris there was no mess at all and everything was left nice, clean and tidy. We are both extremely pleased with our new fireplace and would have no hesitation at all in using him again or recommending him to friends and family.

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Reply from Minster Stoves & Heating 2026.01.05

Thank you very much for taking the time to leave such a lovely review. I’m really pleased you’re happy with your new fireplace and with the service from start to finish. It was a pleasure working with you, and your kind words are greatly appreciated. 😊

Jackie Jones 2025.10.28

     

We are absolutely thrilled with our new gas stove. The fitters were amazing, and very professional hard working and friendly thankyou, thankyou, thankyou.

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Reply from Minster Stoves & Heating 2025.10.29

Dear Jackie, thank you for your 5* review. It looks absolutely stunning, enjoy all the warmth it gives 😊

GeorgeV-75 2024.11.23

     

What a phenomenal team and service. A really professional and exceptionally helpful family business. Recommended by Clearview Stoves and rightly so. Sensible practical advice on site to get the very best results. Work done to the highest standards. Job required some additional stone work removal. Done with great care and cleanliness. Fantastic finish. They were incredibly helpful and I could not recommend they highly enough.

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Reply from Minster Stoves & Heating 2024.11.23

We truly appreciate your wonderful review! It really brightens our day to know our customers are happy. Enjoy your stove!We truly appreciate your wonderful review! It really brightens our day to know our customers are happy. Enjoy your stove!

J Raymond 2024.04.11

     

These guys are lovely to work with. I thought I had a bird stuck behind my fireplace and they came out at no charge and checked it thoroughly for me, even so much as going up the attic to check that all the pipes were sealed. No bird, which was a relief! Gave me a comprehensive brochure for free as well. Great people!

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Reply from Minster Stoves & Heating 2024.04.11

Having had birdies in our own loft (wearing hobnail boots!) I’m very pleased to hear your loft was bird free. It was a pleasure to check this for you.

Caroline James 2023.05.26

     

Unfortunately had to replace the ageing combi boiler. First class service as always and I have no hesitation in recommending Minster Stoves and Heating.

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Reply from Minster Stoves & Heating 2023.05.26

Thank you Caroline for the 5 star review. The new boiler will be great for you, remember where the filling loop is 😉

Tina Williams 2023.04.23

     

We are thrilled with our new Gas Stove expertly installed by Len and Brian. They were both incredibly fast and conscientious workers, even when the original plan slightly changed, they were very obliging and impeccably tidy. We were more than happy to keep them stocked up with tea and biscuits! - Rita Williams

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Reply from Minster Stoves & Heating 2023.05.26

Thank you so much for the great review and for feeding the boys their biscuit quota!

Rob Pritchard 2023.01.16

     

Minster Stoves installed three stoves for us; including opening up two fireplaces. Len and Brian are friendly, knowledgeable, careful and professional. We would definitely use them again.

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Reply from Minster Stoves & Heating 2023.01.16

Thank you for the great review, enjoy your stoves!

Kate Robson 2022.12.21

     

Cannot fault Len from Minster stoves in any way. True to his word, fitted before Xmas, on a Sunday, in the freezing cold, raining and in the dark! Fantastic service, highly recommend to anyone!

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Reply from Minster Stoves & Heating 2022.12.21

Thank you so much for your review. Enjoy your stove and have a great Christmas.

Albert Priday 2022.11.26

     

Completely satisfied with advice received and excellent work carried out.

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Reply from Minster Stoves & Heating 2022.11.26

Thank you Mr Priday. Your fire looks great and the choice of trim was a good one.

Dawn Apperley 2022.11.18

     

Very pleased with the advice and installation by Len of Minster Stoves. It looks very good in my fireplace and is easy to use.

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Reply from Minster Stoves & Heating 2022.11.22

Thank you for your kind review, I'm pleased you are enjoying your new Portway 1 stove.

Alan Byne 2022.10.12

     

Highly recommend Len, the man really knows his job. Answered all my questions, had some old pipe work sorted, no problem for him, clean and tidy job

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Reply from Minster Stoves & Heating 2022.10.13

Thank you Alan for your kind review, enjoy your stove.

Buzz Darkyear 2022.05.13

     

Fitting a Stove in my house was quick, clean & professional. The price was very reasonable. Great to have a local firm who can do the job with efficiency & experience. I can highly recommend Minster Stoves.

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Reply from Minster Stoves & Heating 2022.10.13

Thank you so much for the great review.

TimB-728 2022.05.13

     

Fitting a Stove in my house was quick, clean & professional. The price was very reasonable.Great to have a local firm who can do the job with efficiency & experience.I can highly recommend Minster Stoves.

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Reply from Minster Stoves & Heating 2022.10.27

Thank you Tim for your kind review, I hope you are njoying your Luxima stove.Thank you Tim for your kind review, I hope you are njoying your Luxima stove.

BrianS-827 2022.04.28

     

Friendly and professional service.Have used Minster Stoves on a number of occasions without any complaints and they provide good value for money.

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Reply from Minster Stoves & Heating 2022.10.27

Thank you Brian for your review, always a pleasure doing business with you.Thank you Brian for your review, always a pleasure doing business with you.

CarlF-160 2022.02.14

     

A rapid response to our initial email, with a quick visit to assess the problem and a planned date to return and fit a new boiler. Combi-boiler was fitted in one day with minimum disruption and Len did a return visit to check all was well with the heating system. Excellent service.Many thanks!

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Reply from Minster Stoves & Heating 2022.10.27

Dear Carl, thank you for your very kind review. I’m so happy to hear we met your expectations.Dear Carl, thank you for your very kind review. I’m so happy to hear we met your expectations.

RachelH-768 2021.12.16

     

I have just had a wood burner installed by Minster Stoves. They did a professional job and were tidy and polite workers. I am really pleased with the installation, and would recommend Minster Stoves and Heating.

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Reply from Minster Stoves & Heating 2022.01.11

We are thrilled you are enjoying your new stove, thank you for your kind review.We are thrilled you are enjoying your new stove, thank you for your kind review.

Richard Preece 2021.11.30

     

Fantastic service. We were struggling to find someone to replace our fireplace and were getting nowhere fast. We then spoke to Len and he came round to survey, we showed him a picture of what we liked and he explained what was possible. He took time to explain the options available and gave us peace of mind as the decision we were making were informed. Can not recommend highly enough. We now have a new fireplace and are very pleased.

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Reply from Minster Stoves & Heating 2022.10.13

Thank you for rating us so highly.

AndrewH-1682 2021.11.24

     

Building work to remove fire grate and stone work and fitting multi fuel stove done with great care and minimum mess. Friendly and efficient.Thanks to Len and team. Would highly recommend.

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Reply from Minster Stoves & Heating 2022.01.11

Thank you for your kind review, we appreciate your positive feedback.Thank you for your kind review, we appreciate your positive feedback.

ColinR-351 2021.11.16

     

Outstanding professional service from Minster Stoves: installation of gas fire coupled with highly recommended building work in our newly converted home. First class workmanship and excellent customer care. We will recommend without reservations.

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Reply from Minster Stoves & Heating 2022.10.27

Thank you for such a great review.Thank you for such a great review.