Verified Company
Bad customer service, rude and unprofessional. They claim that they service military customers. However blocks people calls when you ask questions. The lady was arguing with me about inquiries. I called back and she blocked me. No we have never argued. I was just asking questions and comparing prices to confirm if I was saving. I called back and was blocked this happened four times from different numbers. I’m telling the owner to call anonymously or do a feedback survey after each call. This is coming from the heart I don’t want you to lose customers.
Reply from Military Cruise Deals
We take great pride in the level of service we provide and our long history of five-star reviews reflects that commitment. It is extremely rare for us to block communication with anyone, and we only take that step when an interaction becomes consistently aggressive, disrespectful, or unprofessional toward our staff.
Our team is always happy to answer questions and assist with inquiries from military travelers and their families. Respect, however, must go both ways. In this case, the tone and manner of communication directed at our staff crossed the line of what we consider acceptable and made it impossible to continue a productive conversation. For that reason, we made the very uncommon decision to block further calls.
We remain committed to providing courteous, professional service to all customers and appreciate the many clients who continue to trust us for their travel needs.
Our team is always happy to answer questions and assist with inquiries from military travelers and their families. Respect, however, must go both ways. In this case, the tone and manner of communication directed at our staff crossed the line of what we consider acceptable and made it impossible to continue a productive conversation. For that reason, we made the very uncommon decision to block further calls.
We remain committed to providing courteous, professional service to all customers and appreciate the many clients who continue to trust us for their travel needs.
Exceptional service every time!
Booking was simple, and the staff couldn’t have been friendlier or more helpful. They responded quickly to all my questions, ensuring a smooth and stress-free experience. When my parents needed an accessible cabin due to mobility issues, Mitch went above and beyond, securing the last available one—an absolute lifesaver! We’ve used them several times now, and it’s always been fantastic. Highly recommended—don’t hesitate to give them a try!
Date of experience: 01 February, 2026
Date of experience: 01 February, 2026
We just booked our first cruise with Military Cruise Deals. Mitch is extremely responsive, answered all of our questions and the booking went smoothly. The veteran discount is much appreciated. Highly recommended!
Reply from Military Cruise Deals
2026.02.02
Thank you for your kind words! Wishing you an amazing cruise experience!
Our fourth cruise booked with this team. Super fast response and easy booking with all the amenities we were seeking. Great price as well, taking off money for military status and Norwegian specials. Thanks so much!
Reply from Military Cruise Deals
2026.01.26
Thank you for that really lovely review, Kristi. We appreciate you!
Excellent service, stress-free booking
Mitch and the team at Military Cruise Deals are fantastic! They always make the booking process smooth and stress-free. Mitch is incredibly responsive, ensuring all my questions are answered quickly and thoroughly. The convenience and excellent customer service keep me coming back. Highly recommend!
Reply from Military Cruise Deals
2026.01.13
Thanks very much for the five stars Dave and Becky!
We’ve used Military Cruise Lines for 15 years and always get great deals. Mitch is easy to work with, super responsive, and saves us money every time. We wouldn’t book a cruise any other way.
Reply from Military Cruise Deals
2025.12.29
Thank you so much for taking the time to write a nice review. We really appreciate the review and of course your continued loyalty.
The entire process, from planning our family vacation, which involved reserving multiple co-located rooms, to managing the schedule, was handled with exceptional professionalism. I will utilize their services for my future travel needs. Mitchell demonstrated a clear understanding of our family's vacation requirements and was a pleasure to work with.
Reply from Military Cruise Deals
2025.12.01
Thank you so much for taking the time to write us such a kind review, Michael!
My wife and I are thrilled with the quick, attentive service we've received from Kevin and Mitch. How great to receive a discount on a Viking cruise! Thank you.
Reply from Military Cruise Deals
2025.09.25
We really appreciate the wonderful review. Looking forward to working with you again!
