Verified Company
I love this place! The prices are reasonable and they always take good care of my baby. The staff are always very friendly ❤️
Reply from meadowlakepetresort.com
Hi Danielle, this made our day to read! Thank you so much for trusting us with your fur baby! It means the world to our team to hear that you feel they’re well cared for when they’re here. We always love seeing them come through the doors and can’t wait for their next visit.
I boarded my dog Bear at Meadowlake Pet Resort this week. His bath and de-shedding treatment was excellent, and he looked great when I picked him up. The staff was friendly and professional.
My only suggestion would be more updates during his stay so owners know how their pets are doing day to day. Overall, a good experience
Reply from meadowlakepetresort.com
Hi Tracey, thank you so much for sharing this and for trusting us with Bear! We’re so happy to hear he looked great after his bath and de-shedding treatment, and that our team took good care of him during his stay.
We completely understand wanting updates while your pup is away. Pet parents are always welcome to give us a call during business hours for a quick check-in on how their dog is doing, and we’re happy to share how their stay is going. We also offer photo updates as an optional add-on for families who love getting little glimpses of their pup while they’re here.
We truly appreciate your feedback and hope we get to welcome Bear back to Meadowlake again soon!
We completely understand wanting updates while your pup is away. Pet parents are always welcome to give us a call during business hours for a quick check-in on how their dog is doing, and we’re happy to share how their stay is going. We also offer photo updates as an optional add-on for families who love getting little glimpses of their pup while they’re here.
We truly appreciate your feedback and hope we get to welcome Bear back to Meadowlake again soon!
Credit card details should never be mixed up. I don’t understand how somebody else’s card information got saved to my profile. I agreed to pay using the card on file thinking it was mine, but it turned out not to be. I’ll take some blame because I should know my card number by heart, but at the same time how does this kinda mistake happen? I really like you guys (personality wise you’re great), but this is not the first mistake you’ve made. Letting my dog slip through the kennel door with no leash, her not being 100% dry after her grooming, etc. Those I’ll excuse, but this is not good.
Reply from meadowlakepetresort.com
Thank you for your feedback. We’re truly sorry for the frustration this caused.
We take payment security and pet safety seriously.
After reviewing your account, we identified an issue with the card on file and have been working to ensure it’s corrected.
Our team has reached out and would really value the chance to connect with you and make this right.
Your trust means a lot to us, and we’d love the opportunity to resolve your concerns.
We take payment security and pet safety seriously.
After reviewing your account, we identified an issue with the card on file and have been working to ensure it’s corrected.
Our team has reached out and would really value the chance to connect with you and make this right.
Your trust means a lot to us, and we’d love the opportunity to resolve your concerns.
My Pet favorite place to visit
Reply from meadowlakepetresort.com
5 stars is always our goal! Thank you so much for the great rating Monique!
I used Meadowlake 288 during the New Years holiday for the first time (12/30/2025 - 1/3 /2026). It was my dog’s first time having been at a boarding facility. I had some concerns (at the time) from the get go about it being his first experience - they assured me he would be in good care.
The tour I got was great. The facility was organized, the staff I came into contact with friendly. I am giving two stars only for the communication of the staff every time I checked on my dog.
When I picked up my dog he had a rasp, what ended up being kennel cough. Also upon pick up he REEKED. He smelled so bad, like he had been put into a filthy kennel, maybe snuggled with other dogs covered in feces. Additionally I was not appreciative of how he was acting. He was weirded out. I am very displeased with his behavior and on edge. I picked him up on a Saturday morning. Tuesday he was scheduled for neuter, the surgery had to be cancelled, his kennel cough was very pronounced.
I called the facility and spoke with Maggie. I did inform her that my dog had kennel cough. He was healthy prior to being dropped off, but now sick after being in their care. I did request that they make this right. I was informed they would cover vet expenses only. Vet invoices were requested. Those were submitted. Now I have to supposedly wait for a mailed check to reimburse me for my vet expenses. I submitted my invoices 1/6/2026.
I paid $360 for my dog to obviously be in distress, become filthy, and get kennel cough. And then an additional $120 for vet bills that I have yet to get refunded.
I should be refunded for the $360 as well.
I do not recommend this facility.
Reply from meadowlakepetresort.com
2026.01.16
Thank you again for your feedback and for speaking with our General Manager.
We’re sorry that your first boarding experience left you concerned, and we truly appreciated the chance to connect with you directly on the phone yesterday. After reviewing your dog’s stay and talking through everything with you, we issued a full refund and confirmed Pet Protect Promise coverage as discussed. We also want to clarify that your dog was lodged privately and our suites are cleaned and sanitized daily. While outdoor play can sometimes lead to a messy pup, we agree a complimentary bath should have been offered prior to pickup. As we also shared, upper respiratory illness can occur in any group environment due to asymptomatic dogs, and we continue to follow strict cleaning and wellness protocols to help reduce risk as much as possible.
We value the trust pet parents place in us, and we’re glad we were able to resolve this with you.
We’re sorry that your first boarding experience left you concerned, and we truly appreciated the chance to connect with you directly on the phone yesterday. After reviewing your dog’s stay and talking through everything with you, we issued a full refund and confirmed Pet Protect Promise coverage as discussed. We also want to clarify that your dog was lodged privately and our suites are cleaned and sanitized daily. While outdoor play can sometimes lead to a messy pup, we agree a complimentary bath should have been offered prior to pickup. As we also shared, upper respiratory illness can occur in any group environment due to asymptomatic dogs, and we continue to follow strict cleaning and wellness protocols to help reduce risk as much as possible.
We value the trust pet parents place in us, and we’re glad we were able to resolve this with you.
Our Bella absolutely loves doggie daycare here! She gets so excited when we pull up. They have a great staff who I trust with our fur baby! Bella, who is usually shy, feels comfortable and happy.
Reply from meadowlakepetresort.com
Thank you for trusting us with sweet Bella 🤍 Knowing she feels comfortable, happy, and excited to come to daycare—especially as a shy pup—means the world to our team. We’re so grateful to be her home away from home.
This is the only facility that I trust to care for my boys when I'm away. They're always excited to get out of the car when we arrive.
The staff is very professional, and caring.
Reply from meadowlakepetresort.com
2025.12.31
Thank you so much for trusting us with your boys 🤍 It truly means everything to our team. We love seeing their excitement when they arrive, and we’re so grateful to be a place you feel confident leaving them. We can’t wait to welcome them back for their next stay!
We boarded our two fur babies (2 pibbles) for 5 nights for a cruise. The staff were very professional & seemed to really care about the animals, which is the type of place you want to leave your dogs at. I really appreciated the streamlined reservation process, the good communication, the price transparency, the add-ons available, and the top notch customer service. We road trip quite a bit so Meadowlake will be our first choice going forward in the Houston area.
Reply from meadowlakepetresort.com
Thank you so much for trusting us with your babies!
We’re so happy to hear you felt confident in our team, communication, and care while you were away. Knowing our reservation process, transparency, and add-ons made your experience smooth truly means a lot to us. We’d be honored to be your pups go-to home away from home whenever you’re traveling. Give your two pittie cuties extra love from us!
We’re so happy to hear you felt confident in our team, communication, and care while you were away. Knowing our reservation process, transparency, and add-ons made your experience smooth truly means a lot to us. We’d be honored to be your pups go-to home away from home whenever you’re traveling. Give your two pittie cuties extra love from us!
I brought my frenchie here for bath and nail trim...the staff recomend Shadow Creek Vet to catch him up on shots which also provided quick an excellent service. The staff and enviroment was friendly
and clean. #Quick #Professional#Great Value
Reply from meadowlakepetresort.com
2025.12.05
Thank you so much for bringing your Frenchie to see us! We’re glad our team could point you in the right direction for vaccines and that our friends at Shadow Creek Vet got you taken care of quickly. We appreciate your kind words about our staff and environment!
Today was a return to Meadowlake with Neferkitti and Calico being prepared for an extended stay. I think they like it here as went right in. Staff are attentive and friendly. Denise and Emily showed empathy for all my concerns as the two cats are housed together .
Reply from meadowlakepetresort.com
2024.04.01
Thank you for the positive review you provided. Your feedback is greatly appreciated. :)
Reply from meadowlakepetresort.com
2025.10.19
We appreciate the lovely 5 star rating!
