Wonderful Customer Service.
My first experience ordering mats did not actually go well.
Nevertheless, I want to Positively review Martial Mats and in Particucar JL the Director who is the person who dealt with my case. As a sole trader myself, I understand that product, services do not always go as planned.
Hence, I focus on what is done to change a client feeling or experience.
My experience was initially bad due to miscommunication or my emails and phone calls not going through.
Eventually I managed to contact MARTIAL MATS and JL emailed me back and called me the next day. On the third the whole problem was solved. I went to thinking it is the worst company ever to I will recommend them to anyone I know.
In this day and age, integrity and honesty are eroding so when you see someone who still hold those values high.
You need to respect it.
I will definitely buy from MARTIAL MATS and highly recommend it.
DK
Having no idea about mat density and the make up of mats I made contact from a recommendation with Martial Mats. Jack was extremely helpful and explained the make up of differing mats and why the prices were different from each company. We made the purchase and put them down for the first time last night. They were well received from every member of our club.
I am really happy we made the decision to go with martial mats and not go with some of the cheaper options on the market. Delivery was quick and it was easy to get in touch with the company. Would definitely recommend to others