Verified Company
I’ll start off by saying that I have never left a bad review for any establishment. I’ll also say I have came here for the last however many years for cleanings, xrays, etc. Last year Dr. Chase Thomas put a crown on my back left tooth. $1500 or so. No big deal. But, some months later it seemed that it was put on a little high causing my teeth to touch on the left slightly before the right side. No major pain so I just figured maybe it just felt different. Who knows? Fast forward to this week. I had an appointment originally set for tomorrow (Saturday, Dec 13). I called Wednesday because it had been in pain and started getting worse so they fit me in. They tell me the tooth they put the crown on had been eating itself or decayed under the crown. Now, they showed me the xray from the year prior and the tooth was in good health minus the crack, which is why I got the crown. They tell me sometimes these things happen without an explanation…. Or maybe it was caused by my acid reflux. I said there is no shot that’s possible because I take something for it, which prevents acid from coming up, and all my other teeth are in good health. Interesting… right? I said how about because the crown was placed incorrectly or not sealed properly. The lady said possibly. She also told me I have an infection and prescribed me antibiotics and 800mg ibuprofen. We scheduled for Friday to have a discussion about pulling the tooth with the surgeon and starting the implant process if we decided…. But I did want to consider other opinions. Fast forward to today… I called in and spoke with Florence. I expressed my frustration and also suggested that Dr. Herman should discount me or take care of this per the conversation I had with my friend who is a dentist in New York being that this had to be caused by my teeth constantly grinding together… She told me the surgeon would be there and Dr. Herman would be as well to speak with me. I drove here from Ft Lauderdale leaving my office early. Drove 50 min. I called to give Florence a heads up that I was running 15 min behind. She said no worries. I get there… they take me straight back. The surgeon comes in with the most arrogant attitude I have ever seen in a professional medical environment. He said, “We doing this or what?” I asked if there was anything that could be done here. He said absolutely not. No one is saving that tooth. I know more about dentistry than everyone. I just sold my multi million dollar practice in New York and I’m an independent contractor. I don’t work for these guys. He then asked me arrogantly do you know what a 1099 contractor is? The guy looked tired but his eyes were bulging at the same time. I said to him if I have an infection wouldn’t we want to wait? He said open your mouth, looked quickly, and said you don’t have an infection. He seemed bothered to be there. No compassion at all. Seemed like he was on cocaine or adderall. I asked him for 5 min to call my wife to let her know I was going through with it. He said if I come back here in 5 min and you decide to not do this I will never treat you. I was just blown away. It took everything in me not to react the way I wanted to, but I did tell him to please not speak to me the way he was. So, he gave me 5. I grabbed one of the staff members after 3 minutes and she said he left and isn’t doing it. He left? I lost it. Unfortunately, I started cursing and telling them to call him and tell him to come back. They were like that’s not happening and you need to calm down or we’ll call the cops. Then another staff member screamed I’m calling the cops. It felt like I was in a bad dream. The absolute most bizarre awful experience I have ever dealt with in any professional environment. I got bounced out of a dentist office… what would you do if you were in my position? There were so many inconsistencies with what had been said. Hope I can speak with Dr. Herman.
My family has been patients of Dr. Herman for 3 decades. The service and care are excellent. The front desk staff has always been courteous, kind, cheerful and accommodating I’ve never had a bad experience with the front desk personnel. Dr Herman and his assistants, Belinda and Tina are cheerful and makes a dental experience less stressful. Belinda is super caring and is an asset to this office. They truly care about your dental health. Dr Winer is patient and gentle. His periodontal expertise and knowledge has made my periodontal issues less traumatic for me. His chairside manner is excellent. I would recommend this office to anyone who asked and have done so for 30 yrs.
Thank you from my family to your office family ❤️
Reply from Herman, Mark DMD
2025.11.12
Thank you so much for your thoughtful and heartfelt review! It means the world to us that your family has trusted Dr. Herman, Dr. Winer, and our entire team for over three decades. We’re so grateful for your kind words about our front desk staff, Belinda, Tina, and the rest of our dental family. Our goal has always been to make every visit comfortable, caring, and personalized — and it’s wonderful to know that we’ve helped make your dental experiences positive over the years. Thank you for your continued trust, loyalty, and for recommending us to others. We truly appreciate you being part of our dental family! ❤️
I've been trying to get a treatment done as I was recommended by the doctor and all I get is rudeness and an attitude from the FD staff named Florence. Looks like you guys don't really care for your patients well-being. I am really disappointed and dissatisfied with your service at this point after calling multiple times and getting 0 help.
Reply from Herman, Mark DMD
2025.10.27
Thank you for sharing your feedback. We're truly sorry to hear that you didn't have a positive experience with our office. We’ve reached out to you multiple times and want to assure you that we’re here to help in any way we can. I apologize if your experience with our team member did not meet the level of professionalism and care we strive for. We always aim to provide friendly and efficient service, and we regret that wasn’t the case for you. We take your feedback very seriously and would never want any patient to feel neglected or disrespected. If you’d prefer, please feel free to visit our office so we can address any concerns face-to-face. Laurie or Paula will be available to assist you directly, and we’d love the chance to make things right.
Hi my name Anne I went to the office today for my first time cleaning in there oh my what a visit I have. Carolina she was very nice she did a good job 👍 thank you Carolina And the staff.
Reply from Herman, Mark DMD
2025.10.23
Thank you so much for sharing your experience with us! We’re thrilled to hear that you had a positive visit and that Carolina took such great care of you. We’ll be sure to pass along your kind words to her and the rest of the team. We’re so happy to have you as part of our dental family and look forward to seeing you again for your next visit!
Dr. Massi is kind and gentle, he is always willing to take the time to explain what he is doing and what needs to be done. Ana the hygienist is also very good with gentle through cleaning.
Reply from Herman, Mark DMD
2025.07.14
Thank you for your kind words about Dr. Massi! We're so pleased to hear that his gentle approach and clear communication made your experience a positive one. He takes great pride in making patients feel informed and at ease. We appreciate your trust and look forward to seeing you again!
Warm regards,
Dr. Massi & Team
Warm regards,
Dr. Massi & Team
Carolina was wonderful! Very gentle and efficient! Dr. Cunha was very knowledgeable. Both gave me great tips on how to keep my teeth healthy.
Reply from Herman, Mark DMD
2025.10.16
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Carolina and Dr. Cunha. It's always our goal to provide gentle, knowledgeable care and helpful advice to support your oral health. We appreciate you taking the time to share your feedback and look forward to seeing you at your next visit!
I had an amazing experience. They helped me get over my fear of the dentist!
Reply from Herman, Mark DMD
2025.10.02
Thank you so much for your kind words! We’re thrilled to hear that you had an amazing experience and that we could help you feel more comfortable at the dentist — that means everything to us.
Our team works hard to create a welcoming, stress-free environment, especially for patients who may feel anxious, so it’s incredibly rewarding to know we made a difference for you.
We look forward to seeing you again and continuing to support your dental health journey!
Our team works hard to create a welcoming, stress-free environment, especially for patients who may feel anxious, so it’s incredibly rewarding to know we made a difference for you.
We look forward to seeing you again and continuing to support your dental health journey!
Carolina is the best hygienist I’ve ever worked with! She’s very cheerful, calm, pleasant, gentle, caring and yet very detail oriented. She’s done a great job with my deep cleaning procedure and explained in great details what the procedure entails before and after. I highly recommend her!
Reply from Herman, Mark DMD
2025.10.02
Thank you so much for your kind and thoughtful review! We’re thrilled to hear that you had such a positive experience with Carolina. She truly is an exceptional hygienist — cheerful, gentle, and incredibly thorough — and we’re lucky to have her as part of our team. We’re glad she was able to make your deep cleaning procedure comfortable and informative. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent care.
To begin with the room wasn’t clean. Please see the attached photo of all the unknown liquids that are dried and caked onto the arm of the tray holder. Also they tried to overcharge me. United (my insurance) said $25 co-pay for each tooth removal per their website and verified by phone. When it came time to get a breakdown they’re saying it’s over $700 a tooth now? No paperwork was ever given to me so I could even call United to verify the codes being used. They assumed I wanted the premium upgrades on my procedure and tried to quote me $80,000 out of pocket after insurance. Also I paid $50 for a consult in person because that’s what I was told I’d have to pay. Now all of the sudden I’m getting emails from United saying I owe $300? I’m not sure what’s going on at that office when it comes to money and insurance but it ain’t right at all. I’d stay far away from this office if you need procedures done!
Reply from Herman, Mark DMD
2025.10.02
Thank you for your feedback. We are sorry to hear about your experience, and we sincerely apologize for any frustration you’ve encountered.
We understand that insurance-related matters can sometimes be confusing, and we want to assure you that we made every effort to explain how your insurance would work in detail. I spent 20 minutes personally reviewing and explaining your coverage, including writing down all the necessary codes for you and showing you how they align with the procedure we discussed. We always aim to be transparent and helpful in guiding our patients through these complex matters.
We regret any misunderstanding that may have occurred with your cost breakdown. The quote for your procedure was provided based on the information we have from your insurance and I sorry your insurance isn't clear to you. We genuinely wish you the best of luck in finding another dental office that better suits your needs and expectations.
We understand that insurance-related matters can sometimes be confusing, and we want to assure you that we made every effort to explain how your insurance would work in detail. I spent 20 minutes personally reviewing and explaining your coverage, including writing down all the necessary codes for you and showing you how they align with the procedure we discussed. We always aim to be transparent and helpful in guiding our patients through these complex matters.
We regret any misunderstanding that may have occurred with your cost breakdown. The quote for your procedure was provided based on the information we have from your insurance and I sorry your insurance isn't clear to you. We genuinely wish you the best of luck in finding another dental office that better suits your needs and expectations.
I would like to thank Dr Weiner and staff for excellent care I have received, so far.I want to especially give my heart felt thanks to Belinda,who worked extremely hard for several weeks to get my insurance carrier to agree with Dr Weiners treatment plan. I would have hired Belinda to work in my practice if. I WAS STILL WORKING. Belinda is A very caring and patient person .I could not have afforded to get the work done that I needed had she not gotten the insurance to finally agree. I hope you appreciate what an excellent person she is at what she does for your practice.
I would recommend this practice to anyone.
Thanks again.
Sandie Klempner.
Reply from Herman, Mark DMD
2025.09.22
Thank you so much for your kind and heartfelt words. We’re truly grateful you took the time to share your experience with our team.
Dr. Winer and the entire staff are thrilled to know that you’ve felt well cared for throughout your treatment. Your special mention of Belinda means the world to us. She is indeed a dedicated and compassionate part of our team, and we’re so lucky to have her. Your praise is a wonderful reminder of the impact she makes, and we’ll be sure to share your message with her — she will be deeply touched.
We’re so glad we could help make your treatment plan a reality, and your recommendation is the highest compliment we could receive.
Dr. Winer and the entire staff are thrilled to know that you’ve felt well cared for throughout your treatment. Your special mention of Belinda means the world to us. She is indeed a dedicated and compassionate part of our team, and we’re so lucky to have her. Your praise is a wonderful reminder of the impact she makes, and we’ll be sure to share your message with her — she will be deeply touched.
We’re so glad we could help make your treatment plan a reality, and your recommendation is the highest compliment we could receive.
INSURANCE FRAUD!!! Went to Mark Herman, DMD Dental Excellence for a simple cleaning. They made me pay full price of $99 even though I have insurance. Then I get a statement from my insurance company that they were billed $331, out of which insurance paid them $92, so this Dental Excellence office made $191 on my cleaning. At my expense. All my calls and emails to the dental office are being ignored.
Update... finally got a call and a refund of $99
Reply from Herman, Mark DMD
2025.09.18
Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the billing for your cleaning. We strive to provide excellent care, and transparency is very important to us.
It appears there may be some misunderstanding regarding how dental insurance and claims work. If you’re unsure about the process or why you were billed a certain amount, please don’t hesitate to reach out to us. I’ve personally called and emailed you to discuss this matter, but I haven’t received a response yet. I’d love the opportunity to clear up any confusion and help resolve this issue to your satisfaction.
Please feel free to contact our office directly
It appears there may be some misunderstanding regarding how dental insurance and claims work. If you’re unsure about the process or why you were billed a certain amount, please don’t hesitate to reach out to us. I’ve personally called and emailed you to discuss this matter, but I haven’t received a response yet. I’d love the opportunity to clear up any confusion and help resolve this issue to your satisfaction.
Please feel free to contact our office directly
Great dentist. AMA is my hygienist. She’s very professional and never hurts me! lol. I highly recommend them to anyone looking for a great dental experience
Reply from Herman, Mark DMD
2025.09.22
Thank you so much for the great review! We're so glad to hear you’re enjoying your visits with us. ALMA will be thrilled to know you appreciate her gentle touch and professionalism — she truly goes above and beyond to make every appointment comfortable (and pain-free!).
We’re grateful for your recommendation and look forward to seeing you at your next visit!
We’re grateful for your recommendation and look forward to seeing you at your next visit!
No long wait. The hygienist was gentle. The doctor was knowledgeable & the staff were friendly and accommodating. I would recommend this place!
Reply from Herman, Mark DMD
2025.09.05
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. It’s wonderful to know that our hygienist, doctor, and staff all made you feel comfortable and well cared for. We truly appreciate your recommendation and look forward to seeing you at your next visit!
Dr. Herman and his entire staff are the epitome of professionalism, caring, and friendliness. I was treated with respect and such warmth by everyone that I encountered. I cannot praise Dr. Herman and his staff enough for the kindness I experienced at this dental practice. Do not look any further
Reply from Herman, Mark DMD
2025.09.05
Thank you so much for your heartfelt review! We’re truly honored by your kind words about Dr. Herman and our entire team. Creating a caring, respectful, and welcoming environment is at the heart of what we do, and we're so glad that came through in your experience. Your praise means the world to us, and we’re grateful to have you as part of our dental family!
My hygienist was terrific and I shall to remain a patient at this office until indefinitely.
Reply from Herman, Mark DMD
2025.09.05
Thank you so much for your kind words! We're delighted to hear you had such a great experience with your hygienist. It means a lot to know you plan to stay with us long-term — we're honored to be your dental home and look forward to caring for your smile for years to come!
