I popped into Doble Totnes on the weekend. Two charms on my bracket had become loose and I was concerned I would loose them. If piece although of no great value has a lot of sentimental value. The lady who greeted us was polite and put the charms back on while I waited. Perfect service. I will definitely recommend the shop to my friends and family.
I am a longstanding customer of Ivor Doble jewellers in Sidwell street, Exeter, having purchased numerous items in the past. I recently took a few pieces of gold jewellery to the store for a selling valuation. I was first seen by a lovely young lady who checked for hallmarks. I was told at that point that one of the smaller items (a tiny stud earing) was possibly surgical steel & not gold but that she would give me a valuation which included the weight of the earing. Within minutes I was informed that the gold value was £237 but to give them 20 minutes to carry out the gold test check. I returned 20 minutes later & was seen by a male member of staff who informed me that ' we can give you £100'. The look of shock on my face caused him to remark ' is that not a good thing?' I therefore explained that I was told it was worth £237 only 20 minutes ago by your colleague. I asked if his colleague was available but was informed that she had gone out. The male staff member then said 'let me double check my offer', went around the back & within seconds said '£160 is the best I can do'. I expressed that I was not happy given I was originally told £237 to which he replied ' there was 1 earing that wasn't gold'. However, when I said 'that is tiny so wouldn't amount to a £137 difference' his response was 'my colleague must have made a mistake of which I appreciate is not ideal'. I replied 'no it's not ideal especially when you have within seconds increased the value from £100 to £160'. The final response I got was 'you don't have to take this offer', of which I replied 'I won't'.
I immediately went to Mortimers jewellers in Queen street & within 5 minutes of the jewellery being checked by an assistant I was offered £250.
I have never felt the need to leave a review on a store website before but feel strongly that this experience should be highlighted to other customers as a warning to not sell their gold to Ivor Doble jewellers in Sidwell street, Exeter. No matter what justification Ivor Doble may put in their reply that an error was made with the 1st offer & that the next was minus the tiny stud earing, there is no justification for being told £100 is the best I can do & then within seconds this being increased to £160.
Due to this experience, sadly Ivor Doble have lost the loyalty of a longstanding customer & I will therefore no longer be making any future purchases within their store.
Took my two rings into store passed down by passed away relatives. 1 ruby on gold band and 3 diamonds on gold band, To find out more information about the rings and to be price to maybe sell or to get insured if required.
When collected i was offered £80 for both rings! No information regarding the rings. And how they came to that conclusion.
Didnt tell me what material the bands are made from.
Didnt tell me about the stones, ruby or diamonds.
I had seen good reviews of Doble’s and had spent sometime in their Torquay branch. I got a generally good feeling about them and it was even more important as I was about to spend quite a large amount of money on a Rolex. It was something to remember my Dad by after he passed so it was extremely important to get things right. So I went into Exeter and saw Holly who was helpful but I was expecting her to get back to me on a watch I had seen regarding ordering extra links. I never heard from her so I went back as I really liked the watch and decided to buy it. It was important to me again that the watch was all original, I like the more vintage watches. I was assured several times after asking that the watch was factory original. I even had it put in writing to this effect. I’d never bought a watch like this before so I was trusting what the jeweller was telling me, as you do.
But after doing some research I found out that the bracelet was replaced and some 40 years older than the rest. Who knows what other parts of the watch were not original. I was basically lied to and given wrong information just so they could get the sale. Completely fraudulent. Worst of all it was the manager, Jordan who sold it to me!
I then went back to get a refund and instead of them refunding me, Hollie charged my card so I was owed nearly £10,000!!!
Be careful who you trust I would not buy from these again.
I’m sorry about your experience at Ivor Doble.
Reading your review you are correct on the fact you were charged again whilst making the refund and that is not good at all and I am very sorry that happened. However it was instantly rectified and holly was very sorry about her mistake.
The watch was indeed Rolex original 100 percent but fitted with the newer service bracelet from the 1990s which I believe you understood due to using spare links from the 1990s to allow the watch to fit you.
When you come back to the shop you were instantly refunded as you were unhappy which we were happy to do as we didn’t like the fact you felt mislead.
Apologies you felt this way.
Purchased a ring in the Sidwell Street shop having seen it on the website. We made two visits and both the members of staff we dealt with were very helpful. The ring needed resizing and as the workshop is in the store it was done very very quickly. I wish I had found Ivor Doble when I was having a ring repaired a few years ago. It ended up being sent away and was gone for two weeks. Thank you.
Always very friendly and available to help me out. I’ve been in many times to look at their watches and ask questions and look for accessories for jewellery and they are always happy to help regardless of buying anything or not.
Jordan and all the staff at Sidwell street were so helpful in creating a beautiful family engagement ring. The communication was great, the end product was exactly what we hoped for. All the staff are so professional and friendly, so great value. We will use them again I am sure. .
Always a great service and experience with Dobles. Jordan is excellent and looks after us every time. He designed my engagement ring and wedding band which are so beautiful and has done a few custom pieces for me since. Honestly couldn’t recommend Jordan & the team more if I tried!
Got my gorgeous engagement ring from Doble.
Excellent service from every member of staff on the day and also for follow ups - super lovely and knowledgeable, and didn't feel rushed or like I was being sold to.
A particular shout out to Holly, Charlotte and Jordan.
Would highly recommend!
I recently bought an Omega Seamaster from Doble Vintage Watches, upstairs in the Sidwell st jewellers.
I’ve been in the market for a vintage watch for a while. After seeing a story post on the Doble vintage Watches Instagram, and a quick message I was invited in to have a look and try the watch out. The watch was perfect for what I was after, priced very fairly and the service couldn’t have been better.
The day after I had a very slight issue with the watch, I contacted Doble and they went well above and beyond to make sure the issue was resolved. Which it was within a matter of hours. Top class service with a personal touch.
Would absolutely recommend.