Lug+Carrie Reviews

Adrian Kazacos 2026.03.26

     

I called requesting a new foot for the kick Stand of my ternGSD as mine fell off and was unstable when parked. Sarah put one aside for me. When I arrived a few days later Jojo (hopefully correct spelling) realised the piece was the wrong one based on my explanation on the original phone and provided me with the correct piece. I offered to pay because I didn’t even purchase the bike through lug and carry and she said to pay it forward. Great business ethos and I will make sure I do just that! Cheers!

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Cam Norton 2026.03.24

     

Amazing staff, very graciously helped me out in a tricky situation. Thanks so much

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Lisa Luo 2026.03.19

     

Always fantastic and prompt service!

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Matt Taylor 2026.03.18

     

Lug+Carrie are legends and always offer a great service. Got my ride back on the road quickly and are always happy to help.

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Jeffrey Anderson 2026.03.07

     

Great experience from renting to converting the rental to a purchase. Staff were kind, providing great advice. Got a puncture riding my new bike home and had it fixed within the hour. Couldn’t recommend more highly!

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Kosta 2026.03.07

     

Josh helped us with my break pad legend

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blitzy hi 2026.03.07

     

Josh helped us with our brake pads and made them better best place ever

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Nick 2026.03.06

     

Lug+Carrie is an Absolutely amazing company the bike has literally changed my life I have lost weight and I get to see Sydney in a completely different way instead of worrying about parking just pull up change it up and off you go highly recommend them plus the staff is extremely friendly and helpful it is expensive but the bikes are very well built thanks lug+Carrie 👍

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Cristine Molina 2026.03.06

     

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JOHN RUDD 2026.03.04

     

Outstanding service and very friendly people at Lug & Carrie Melbourne

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Joseph Pappalardo 2026.03.02

     

We can't recommend Lug+Carrie highly enough. Their before and after sales service (including a warranty claim) has been incredible. We're really enjoying our Tern Quick Haul which is a genuine car replacement.

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Carina Goebelbecker 2026.03.02

     

Didn’t get an e-scooter, however the kind employees let us use their lot to park our car during my move. The ebikes looked high quality from what I saw briefly and the employees had top tier customer service.

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Cal Gleeson 2026.03.01

     

Been my local bike store for 3 years and have always had great service and lots of help. Leased a compact cargo bike here for 6 months before buying it outright 2 years ago. Have had the bike serviced here every 6-10 months since then and always have an easy time booking in, dropping off, and picking the bike back up. The bike always rides like new afterwards too. Staff are always super helpful and polite and have ordered in custom tern parts for me a few times too. Can not recommend positively enough!!

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Kelly Flanagan 2026.02.28

     

What an amazing experience. So easy to sign up for and ride away. The staff are so friendly and would totally recommend anyone to this place. The show room is incredible.

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minnie walrus 2026.02.25

     

I travelled from the Sunshine Coast to buy a Tern cargo bike from Lug and Carrie. A year and a service later I am really happy - it's everything my dog and I wanted in an e-bike. The staff are exceptionally knowledgeable and genuinely interested and helpful. I'd highly recommend purchasing or having an e-bike serviced with Lug and Carrie.

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Geek In Da Kitchen 2026.02.25

     

Headline: Inconsistent policies and shifting goalposts. Review: I’m extremely disappointed with the contradictory service from Lug+Carrie. I applied for a subscription and was initially told the only issue was being slightly outside the "operational zone." Once I clarified I could manage the logistics, the goalposts shifted to my storage method. Despite their own website ("How to store your bike") explicitly recommending "secure bike storage facilities" for overnight storage, I was told by staff that a professional, leased storage unit "does not meet T&Cs" because it isn't "private property." This is logically inconsistent—a leased unit is private, undercover, and more secure than many carports they approve. Even more frustrating is the double standard: I know of local businesses using these bikes for commercial cleaning while storing them in rental units. When I pointed this out and asked for clarification, I was told the "decision is final and not up for discussion." Great bikes, but the administration is rigid, inconsistent, and unwilling to stand by their own written guidelines. If you don't fit their perfect "inner-city house" mold, don't bother.

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Anne-Laure CHAPUIS 2026.02.25

     

Awesome service, as always. I drop my bike for a maintenance and was able to use a lended bike until my bike was ready (only a few hours after I dropped it at the shop). The team is super nice and helpful. I HIGHLY recommend Lug & Carrie!

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leonie kervin 2026.02.24

     

Fantastic service. Quick, friendly and efficient. Couldn't be happier. :-)

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damian tokay 2026.02.17

     

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Cyril Cyril 2026.02.16

     

We came to Lug + Carrie to switch our family commute and start a bike subscription. It was our first time riding with our 18-month-old, and the team was fantastic, they guided us through all the options and made us feel confident straight away. Now we’re doing daycare drop-offs by bike and our daughter absolutely loves it. One of the best decisions we’ve made. Highly recommend L+C!

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