Verified Company
Our overall experience was outstanding. After receiving our water testing results, which were explained in extensive detail and the technician allowed us to ask any clarifying questions we had which ultimately led to our purchase of the reverse osmosis drinking water system and Liberty Pure Water Treatment System. I was pleasantly shocked when the installation was scheduled within 72 hours of our results being given to us. Our installation technician was prompt and very professional. He left no mess outside or inside our home and made sure to explain everything he had installed in depth. He ensured that we knew how to maintain our purchased products. We are excited to see the results from these two systems we have purchased.
Reply from Liberty Pure Solutions
Cheyanne, thank you for choosing Liberty Pure Solutions. We're so pleased to hear that the testing, explanations, prompt installation, and thorough overview of your new water systems met your expectations! We aim to deliver clear communication and top-notch service every time. We look forward to hearing about the positive results you experience!
Excellent service, they are not only professional but kind and efficient! I definitely recommend Liberty Pure Solutions. Thank you!
Reply from Liberty Pure Solutions
Thank you, LuzMa! It's rewarding to know our emergency plumber team provided such a positive and helpful experience. Your recommendation means a lot!
Incredible service. We were totally screwed and these guys got it done the same day.
Reply from Liberty Pure Solutions
2026.02.02
Thank you, Don! We're glad our emergency plumber service was able to get you out of a tough spot quickly. We strive to provide reliable, same-day solutions.
The absolute worst!! Liberty Pure installed a water softener in my home. The actual install went great, so I scheduled for them to come out and keep up the maintenance. A few months later they came out and replaced the filter. Up until their visit the water softener was working fine. The next day the water softener stops working. I call Liberty Pure to report the issue and the company wants me to pay for the visit that ruined my softener and another visit for them to come and look at the damage they caused. I absolutely refuse. It cost me more to get the water softener back up and running than it did for them to replace the filter. They better be lucky I'm not suing them for the repair cost. I would never recommend or use these people again.
Reply from Liberty Pure Solutions
2026.01.30
Hello, we’re very sorry to see this review and take concerns like this seriously. After carefully reviewing our records, the only unresolved matter we see prior to your call yesterday is an outstanding invoice related to a previously completed filter replacement. We have not received any prior service requests regarding the softener itself. We sincerely apologize for any miscommunication. Once the account is brought current, we would be happy to schedule a complimentary visit to inspect the system and address any concerns.
*****EDIT**** originally gave less stars.
Liberty Pure called, thanked us for writing the review, apologized for the lack of service, noted that they would be handling this issue internally, and compensated us for the issue. Thank you for reaching out and offering to rectify the issue.
Liberty Pure came today for yearly service. We have the same thing done every year for our water treatment and reverse osmosis system. The technician who came today was absolutely wonderful, took his time and was sure to update us throughout the whole process. Turns out the person who came to service us last year never re-opened valves after servicing and therefore the treatment system was not working for the last year.... What is the purpose of paying a few hundred dollars every year for a specialist to come out and not complete the work correctly. We pay the company to ensure the work is done properly.... So only to find out a year later by the next specialist that the system was never re-opened to work was disheartening and frustrating. The technician today gets 5/5 stars and was professional and wonderful. In the future we aren't sure that we will be interested in using or recommending Liberty Pure due to the uncertainty of the system even being in working condition upon the technician leaving. Disappointed because we previously raved about the customer service and experience with this company.
Reply from Liberty Pure Solutions
2026.01.22
Hi Erin,
Thank you for your edit. We appreciate that very much! We also appreciate you bringing this issue to our attention. We sincerely apologize for this human error. We definitely strive for a higher standard. This incident was not indicative of our usual service. We are using this opportunity as a good training opportunity to increase the quality of service for our technician. We look forward to continuing our business relationship with you.
Thank you for your edit. We appreciate that very much! We also appreciate you bringing this issue to our attention. We sincerely apologize for this human error. We definitely strive for a higher standard. This incident was not indicative of our usual service. We are using this opportunity as a good training opportunity to increase the quality of service for our technician. We look forward to continuing our business relationship with you.
This company was amazing! They explained everything, answered all my questions, patiently. Didn’t require a deposit tech showed up on time, put the booties on to protect my floors and carpet. He was respectful and made sure I understood the system correctly. Highly recommend Liberty Pure
Reply from Liberty Pure Solutions
2026.01.19
Thank you for your kind words!
The technician was prompt, professional, very competent, and courteous! This was the first we used this company and we were quite impressed with them. The did everything to accommodate us in an emergency situation. I will definitely use them again!! I highly recommend this company.
Reply from Liberty Pure Solutions
2026.01.14
Thank you Kathryn!
Quiet, serious workers removed the old pressure tank and motor and installed a whole new system in half a day. We now have sediment-free, non-acidic water that should allow a few appliances to run at the same time! The big tank is gone and a small tank is in its place. The new well pump can sense how much water is being used and adjust it's output accordingly. Our water now flows and tastes so much better than our old water.
Feels like getting a new house.
Reply from Liberty Pure Solutions
2025.12.30
Thank you Susan! We look forward to you getting to enjoy your new clean water for many years!
I’ve been using Liberty Pure for several years now and I’ve had an excellent experience each and every time. Cody came out this morning and went right to work and kept me informed along the way. It’s nice to use local companies and see familiar faces.
Reply from Liberty Pure Solutions
2025.12.29
Thank you Clark! We are lucky to have Cody on our team to provide great repeat service for our community!
Worked with our Project Manager for kitchen remodel underway to reinstall RO system. I was told that he was very helpful and straightforward regarding parts needed and location suggestion. Exactly what we have come to expect from all our previous work with Liberty Pure. Thank you!
Reply from Liberty Pure Solutions
2024.11.22
Thank you for sharing your experience Rich!