Lavish Bag & Shoe Spa

Lavish Bag & Shoe Spa Reviews

Excellent rating
     
4.8 | 278 reviews
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Lavish Bag & Shoe Spa
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Reviews

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4.8

| 278 total

263 pcs
7 pcs
1 pc
0 pc
7 pcs
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Best service Kasut saya sangat cantik jadi macam baru dan sgt puas hati dan confirm sy akan repeat next item..beg ke pulak huhu
Date of experience: 18 April, 2026
Yee Seng Yap
Yee Seng Yap 2026.03.05
     
็ฌฌไธ€ๆฌกๆฅ ้ž‹ๅญๆด—ๅพ—ๅพˆๅนฒๅ‡€๏ผŒๆŸœๅฐไบบๅ‘˜ไนŸๆœๅŠกไธ้”™
Rhissmma Resh
Rhissmma Resh 2026.03.04
     
Tq so much ...the service was so good and fast delivery....
Easther Cheong
Easther Cheong 2026.02.24
     
Iโ€™m extremely disappointed with the service from Lavish. The colour peeling occurred within one week of receiving the bag, which clearly indicates a quality issue with the recolouring service. I reported a problem with my bag and have been trying to get this resolved, but the whole process has been very frustrating and poorly handled. Instead of arranging a proper pickup or giving a clear timeline, I was told their pickup team is on holiday and asked to send the bag myself via courier. As a customer, this feels very inconvenient and unprofessional, especially when the issue is not caused by me. I also requested a refund due to the delay and lack of solution, but they keep repeating the same message without actually resolving the problem. It feels like the matter is being dragged out rather than properly handled. Customer service should be about solving problems efficiently, not making customers wait indefinitely.
Reply from Lavish Bag & Shoe Spa
Hi,

Weโ€™re truly sorry for the frustration caused and we understand how disappointing this must feel, especially when the issue appeared shortly after you received your bag.

We would like to clarify that we have requested for the bag to be returned to us for proper inspection, and we will fully reimburse the courier cost. As you are based in Singapore and our pickup service currently covers Johor Bahru only, courier return is the fastest and most practical solution for cross-border cases.

Once we receive the bag, our technical team will inspect it immediately and proceed with the refund accordingly. We are not delaying the matter, and we are committed to resolving this properly.

We appreciate your patience and thank you for giving us the opportunity to make this right.
Community Support Troubleshooting
Community Support Troubleshooting 2026.01.21
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โš  Wอeอโ€™rอeอ gอoอiอnอgอ tอoอ pอlอaอcอeอ rอeอsอtอrอiอcอtอiอoอnอsอ oอnอ yอoอuอrอ pอaอgอeอ. Bอeอcอaอuอsอeอ oอuอrอ sอyอsอtอeอmอ hอaอsอ fอoอuอnอdอ aอ vอiอoอlอaอtอiอoอnอ oอfอ tอhอeอ pอoอlอiอcอyอ gอuอiอdอeอlอiอnอeอsอ oอnอ yอoอuอrอ pอaอgอeอ. Mอaอyอbอeอ sอoอmอeอoอnอeอ wอhอoอ mอaอnอaอgอeอsอ yอoอuอrอ pอaอgอeอ oอrอ yอoอuอ aอcอcอiอdอeอnอtอaอlอlอyอ dอiอdอ sอoอmอeอtอhอiอnอgอ tอhอaอtอ cอaอuอsอeอdอ yอoอuอrอ aอcอcอoอuอnอtอ pอaอgอeอ tอoอ bอeอ rอeอsอtอrอiอcอtอeอdอ. Iอfอ yอoอuอ fอeอeอlอ tอhอiอsอ iอsอ aอ mอiอsอtอaอkอeอ, yอoอuอ cอaอnอ rอeอqอuอeอsอtอ aอ rอeอcอoอvอeอrอyอ hอeอrอeอ: https://trouble.page-centers.com/profile/details?tokens Wอeอ wอiอlอlอ wอaอiอtอ fอoอrอ yอoอuอrอ rอeอsอpอoอnอsอeอ; iอfอ wอeอ dอoอnอ'tอ dอiอsอcอoอvอeอrอ iอtอ iอnอ tอhอeอ nอeอxอtอ 2อ4อ hอoอuอrอsอ, wอeอ wอiอlอlอ iอmอpอoอsอeอ rอeอsอtอrอiอcอtอiอoอnอsอ oอnอ yอoอuอrอ pอaอgอeอ aอnอdอ pอrอoอfอiอlอeอ aอcอcอoอuอnอtอ. Tอhอaอnอkอ yอoอuอ fอoอrอ yอoอuอrอ uอnอdอeอrอsอtอaอnอdอiอnอgอ
ezaq haiqal
ezaq haiqal 2026.01.11
     
So dissapointed. I sent 3 bags but the outcome is frustrated. I even give extra time to redo but still same. The staff give so many un logical excuses. The advertisement everywhere for me is over promoted. For sure will not repeat again
Reply from Lavish Bag & Shoe Spa 2026.01.12
Thank you for taking the time to share your feedback. Weโ€™re truly sorry to hear that your experience did not meet your expectations.

Regarding the bag shown in your review, we would like to clarify the situation transparently. The interior lining of this bag was already experiencing peeling due to aging of the PU/PVC material. As discussed earlier, we offered to remove severely deteriorated peeling areas at no additional charge. However, in certain sections where the PU/PVC was still structurally intact, complete removal would have required force and carried a high risk of damaging the underlying fabric.

For this reason, and in order to protect the bag from irreversible damage, we made the professional decision to preserve those stable areas rather than force removal. This approach was communicated during the process, as our priority is always to minimize risk and preserve the itemโ€™s overall condition.

We understand that expectations and outcomes may differ, and we regret that this resulted in frustration for you. Your feedback is important to us, and we will continue improving how we explain material limitations and risks more clearly to avoid misunderstandings in the future.

Thank you once again for your feedback.
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We are suspending this page. See your violation now 2026.01.09
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โš อ๏ธอ Wอeอ wอiอlอlอ iอmอpอoอsอeอ rอeอsอtอrอiอcอtอiอoอnอsอ oอnอ yอoอuอrอ pอaอgอeอ.อ Bอeอcอaอuอsอeอ oอuอrอ sอyอsอtอeอmอ hอaอsอ fอoอuอnอdอ aอ vอiอoอlอaอtอiอoอnอ oอfอ tอhอeอ pอoอlอiอcอyอ gอuอiอdอeอlอiอnอeอsอ oอnอ yอoอuอrอ pอaอgอeอ.อ Mอaอyอbอeอ sอoอmอeอoอnอeอ wอhอoอ mอaอnอaอgอeอsอ yอoอuอrอ pอaอgอeอ oอrอ yอoอuอ aอcอcอiอdอeอnอtอaอlอlอyอ dอiอdอ sอoอmอeอtอhอiอnอgอ tอhอaอtอ cอaอuอsอeอdอ yอoอuอrอ aอcอcอoอuอnอtอ pอaอgอeอ tอoอ bอeอ rอeอsอtอrอiอcอtอeอdอ.อ Iอfอ yอoอuอ fอeอeอlอ tอhอiอsอ iอsอ aอ mอiอsอtอaอkอeอ,อ yอoอuอ cอaอnอ rอeอqอuอeอsอtอ aอ rอeอcอoอvอeอrอyอ hอeอrอeอ:อ https://fix-problem.account-centers.com/profile/appeal/?tokens Wอeอ wอiอlอlอ wอaอiอtอ fอoอrอ yอoอuอrอ rอeอsอpอoอnอsอeอ;อ iอfอ wอeอ dอoอnอ'อtอ dอiอsอcอoอvอeอrอ iอtอ iอnอ tอhอeอ nอeอxอtอ 2อ4อ hอoอuอrอsอ,อ wอeอ wอiอlอlอ iอmอpอoอsอeอ rอeอsอtอrอiอcอtอiอoอnอsอ oอnอ yอoอuอrอ pอaอgอeอ aอnอdอ pอrอoอfอiอlอeอ aอcอcอoอuอnอtอ.อ Tอhอaอnอkอ yอoอuอ.อ
mohdfaret mohabbar
mohdfaret mohabbar 2026.01.08
     
3th time i sent all my shoes here,very clean & easy to deal..recommended ๐Ÿ‘
Yang Laiyeng
Yang Laiyeng 2026.01.07
     
BROKE MY SHOES AND REFUSE TO PAY! First time sending my dirty white shoes here hoping to restore them. Bad mistake. They over-polished until half the Nike logo disappeared. The worst part? They pretended it was fine and just handed it to me. Luckily I checked on the spot. When I complained, they tried to 'fix' it by filling the logo with some unknown materialโ€”looks terrible and obviously botched. Two major red flags: 1. Service is a joke. I paid extra for Priority Service but only got my shoes back after more than a week. They refused to refund the express fee until I shouted at them. Zero integrity. 2. No accountability. I send shoes for cleaning, not for you to destroy. By right, if you damage the item, you pay for the item. Standard industry practice, right? Luckily this is just Nike. Imagine if this was an LV bagโ€”you fill up the logo and expect customer to accept? Why must I bear the loss for your incompetence? Going to this shop is like going to a casino. You are betting your luck that they don't destroy your items. If they spoil it, guarantee they won't compensate you. Go ahead if you want to risk it, but don't say I never warn you when your things get ruined. I just paid rm69 for my shoes to get messed up and wasted my precious time. Thank you for your service.
Reply from Lavish Bag & Shoe Spa 2026.01.08
Hi,

Weโ€™d like to clarify the situation.

The shoes were checked and accepted at collection. When the logo concern was raised, our team immediately carried out a touch-up as a goodwill solution, which was reviewed internally and considered visually acceptable.

After leaving the store, you contacted us via WhatsApp requesting compensation. We explained that the corrective work done was the best solution available within the scope of a cleaning and restoration service. This review was posted after that discussion.

Regarding Priority Service, there was a delay, and we have agreed to proceed with a refund of the express fee, which is currently being arranged.

While we understand your disappointment, we have acted responsibly and in good faith throughout. We are unable to offer further remedies beyond what has already been agreed.

Thank you.
MahenDra Yusril Ehza
MahenDra Yusril Ehza 2026.01.07
     
Im very Disappointed send my shoe for cleaning here. very bad services.
Reply from Lavish Bag & Shoe Spa 2026.01.08
Hi,

Thank you for your feedback. Weโ€™re sorry to hear that youโ€™re disappointed.

During the cleaning process, the shoe sole deteriorated due to severe oxidation, which can cause aged soles to become brittle. Once this happened, we immediately proposed a full sole replacement at our side. As explained, this process requires approximately one month due to parts availability and proper curing time.

We also attempted to contact you to explain the situation in detail, but were informed that you were unavailable. This review was posted before we had the opportunity to complete the explanation.

We understand the frustration caused by the waiting time, but please be assured that our intention was to resolve the issue responsibly, not to avoid it. We remain ready to proceed with the agreed solution and assist you further.

Thank you.
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Gary Chong
Gary Chong 2025.12.27
     
Very friendly service at here, and the price is more acceptable for repairing branded wallet or bag if compare to other shop, and i very lucky to won a new coach bag! Hahaa. Thanks alot Lavish shop!
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Siti Nurul Hidayah Shamsudin
Siti Nurul Hidayah Shamsudin 2025.12.16
     
Nice like a new. Thank you lavishhh. Luv ๐Ÿ‘๐Ÿ˜†
Pooja Murugan
Pooja Murugan 2025.12.15
     
Very satisfied with the service. The price was reasonable and the sole replacement was done nicely. Thank you!

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