Lavish Bag & Shoe Spa Reviews

Hi,

We’re truly sorry for the frustration caused and we understand how disappointing this must feel, especially when the issue appeared shortly after you received your bag.

We would like to clarify that we have requested for the bag to be returned to us for proper inspection, and we will fully reimburse the courier cost. As you are based in Singapore and our pickup service currently covers Johor Bahru only, courier return is the fastest and most practical solution for cross-border cases.

Once we receive the bag, our technical team will inspect it immediately and proceed with the refund accordingly. We are not delaying the matter, and we are committed to resolving this properly.

We appreciate your patience and thank you for giving us the opportunity to make this right.

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.

Regarding the bag shown in your review, we would like to clarify the situation transparently. The interior lining of this bag was already experiencing peeling due to aging of the PU/PVC material. As discussed earlier, we offered to remove severely deteriorated peeling areas at no additional charge. However, in certain sections where the PU/PVC was still structurally intact, complete removal would have required force and carried a high risk of damaging the underlying fabric.

For this reason, and in order to protect the bag from irreversible damage, we made the professional decision to preserve those stable areas rather than force removal. This approach was communicated during the process, as our priority is always to minimize risk and preserve the item’s overall condition.

We understand that expectations and outcomes may differ, and we regret that this resulted in frustration for you. Your feedback is important to us, and we will continue improving how we explain material limitations and risks more clearly to avoid misunderstandings in the future.

Thank you once again for your feedback.

Hi,

We’d like to clarify the situation.

The shoes were checked and accepted at collection. When the logo concern was raised, our team immediately carried out a touch-up as a goodwill solution, which was reviewed internally and considered visually acceptable.

After leaving the store, you contacted us via WhatsApp requesting compensation. We explained that the corrective work done was the best solution available within the scope of a cleaning and restoration service. This review was posted after that discussion.

Regarding Priority Service, there was a delay, and we have agreed to proceed with a refund of the express fee, which is currently being arranged.

While we understand your disappointment, we have acted responsibly and in good faith throughout. We are unable to offer further remedies beyond what has already been agreed.

Thank you.

Hi,

Thank you for your feedback. We’re sorry to hear that you’re disappointed.

During the cleaning process, the shoe sole deteriorated due to severe oxidation, which can cause aged soles to become brittle. Once this happened, we immediately proposed a full sole replacement at our side. As explained, this process requires approximately one month due to parts availability and proper curing time.

We also attempted to contact you to explain the situation in detail, but were informed that you were unavailable. This review was posted before we had the opportunity to complete the explanation.

We understand the frustration caused by the waiting time, but please be assured that our intention was to resolve the issue responsibly, not to avoid it. We remain ready to proceed with the agreed solution and assist you further.

Thank you.