Heat pump installation
We're very pleased with this. In particular Leigh, Kian and the team worked diligently and explained everything clearly, from the moment Leigh came round to assess the job, through the quote process and the week Team Lacey worked at our home, until we were up and running. Thank you all!
Very efficient, reported a problem and asked for help around 9 am. Office got back advising a visit by 11am to assess and advise. Problem identified, and after getting some parts was fixed by 12. Can’t fault any part of the service given.
Thank you very much for taking the time to leave us s a review Barrie
Heidi Foster2026.06.08
We had a problem in our bathroom Friday evening which was dealt with by Tony immediately. The customer care and professionalism of Lacy Heating is absolutely fantastic and we would never use anyone else.
Thank you for taking the time to leave us a review
Billy Gatfield2026.05.26
Had work carried out on a boiler and water tank to allow me to have more space as the last plumber thought it was the whole wall to be used.
Tony and his team managed to redesign the layout to minimal space and functional allowing access for future checks.
Gave me so much more space from the original.
They have also done taps and renewal of all my shower system again to the highest standard.
My parents have also have used Lacey heating for some time and being as they are so reliable and professional we had a burst pipe on a Friday while my old man was away and mum was in a panic.
2 minuets not even that after being on the phone to them we had an operative at the door to resolve the issue.
I know I can trust and rely on this company.
Thanks for all the previous work carried out
Thanks for taking the time to leave a review helen this is much appreciated!
James Kavanagh2026.05.01
HEAT PUMP INSTALLATION
Lacey recommended, surveyed, and installed a heat pump as we explored moving away from an oil boiler.
The team were professional and only proposed installation after completing a comprehensive heat loss survey.
This was carried out promptly and we were provided with extensive reports with their findings. Leigh on the team also took significant time to clearly explain the process and return for follow-up visits.
The installation team were excellent. They were punctual and worked to an exceptionally high standard.
Their workmanship was fantastic, everything was completed neatly and to a great finish. This was validated by an independent Octopus engineer.
Could not recommend Lacey more highly.
Thank you for the fantastic feedback James! It was an absolute pleasure working with you. We will pass on your kind words to Leigh and the team. If you need anyhting in the future please do let us know. Lacey Heating Team.
Natasha Ford2026.04.24
Came out quickly to see if a fix could be made to current boiler. No pressure with regards to fixing/replacing. We did end up replacing and the boys did a fabulous job. Nothing too much trouble. I think Max and Matt came who were great. Will have them back for more jobs in the future.
Thank you for the fantastic feedback Natasha! We really do appreciate your 5 star review. We will be sure to pass on your kind words to Max and Matt. Lacey Heating Team.
David Crossthwaite2026.04.13
We have just finished having a new family bathroom and new en-suite shower room installed. We are delighted with the result. We loved the way the whole team that was needed works together seamlessly to efficiently get great results. All great lads and nothing is too much trouble. Very high standards of workmanship. Special thanks to Luke and the plumbing team.Really good work.
Thank you so much for the positive feedback David! We are so pleased you are happy with the new bathroom installation ans en-suite shower room, it was an absolute pleasure working for you and we will pass on your kind words to Luke and the team. Lacey Heating.
Bethany Heppenstall2026.04.13
We recently had a heat pump fitted by Lacey heating and I cannot fault it or the experience we had with this company. From start to finish it was stress free, Leigh was great and conducted a home survey to ensure we had the right size heat pump installed for our property. The team that completed the installation were very friendly and polite, they turned up on time every day and thoroughly cleaned up after themselves. Everything was explained to us in detail and we were shown how to use the touchscreen control. The heat pump has been brilliant, it is quieter than I was expecting and the house is always lovely and warm. We have noticed our bills are cheaper without our gas bill too which makes the whole process even better! Would highly recommend Lacey heating to anyone that needs a trustworthy firm to carry out their plumbing and heating works, we can’t fault them at all.
Thank you for taking the time to leave us such positive feedback Bethany! it was an absolute pleasure working for you and your happy the heat pump installation exceeded your expectations. We really appreciate the 5 Star review. Lacey Heating Team.
Louise A2026.03.31
Lacey Heating are brilliant (we used them to fix a leaking radiator and install a Hive). Responsive, take time to explain what issues are and follow up when they say they will. Would recommend!
Thanks so much for the 5 Star review Sophia! We are so pleased you are happy with the new heat pump installation. Lacey Heating Team.
Laura Pearson2026.03.30
Luke and the team did a fantastic job of refurbishing our downstairs bathroom. The finished work was to a very high standard and they were very professional and accommodating, always doing what was agreed within agreed timeframes. Very friendly and helpful throughout.
Thank you so much for taking the time to leave us such a great review for the bathroom installation work, we will be sure to let Luke know how that you were happy with the level of service you received. Lacey Heating Team.
Marianela Gimenez-asis2026.03.27
I called Lacey heating on Monday for a non-emergency problem with my boiler/underfloor heating, they came to inspect on Tuesday, ordered parts and had them installed by Thursday! Everyone I dealt with was professional, informative and friendly. Thank you all!
Thank you for taking the time to share the positive experience you received Marianela! We really do appreciate your kind words. Lacey Heating Team.
Robert Fohlin2026.03.16
We have used Lacey for everythingsince we bought our house and they have done a great job with heat pump installation, underfloor heating, bathroom and general plumbing. Great bunch of people.
Thanks so much for taking the time to let us know what a positive experience you had with the new heat pump and under floor heating we installed Robert! Your 5 star review is very mcuh appreicated. Lacey Heating Team.
Hannah Halford2026.03.08
I had water coming through kitchen ceiling, Tony quickly identified the cause and rectified the issue. Later on I had a new boiler installed which comes with a 10 year warranty. Everything was fairly priced, great responsive service, helpful office staff and knowledgable and very friendly plumbers. Very clean and tidy too which is always appreciated! Seamless service, thanks all for your help.
Thanks so much for the fantastic feedback Hannah! Glad you were happy with the level of service received and the new boiler we fitted. It was an absolute pleasure working for you we will be sure to pass on your kind words to Tony. Lacey Heating Team.
Andrew Biggs2026.03.07
Lacey Heating are superb. We’ve used the team for several years and they’ve always delivered excellent work. They’re professional, knowledgeable, and dependable.
Most recently, Tony helped us out of hours, when they were closed, with a historic issue, and without him we would have been without water for several days, with young children at home.
To me, the two things that matter most with a plumber are simple: 1) you trust them to do the job properly, and 2) you know they’ll be there when you’re in trouble.
Lacey Heating excel at both. Highly recommended.
Thank you so much for your kind words Andrew! Also for taking the time to leave us such a thoughtful review, it means alot to the whole team. We are delighted to hear you have been happy with our work over the years. Helping customers when they need us the most is exactly what we aim to do and make sure your family was not without water. Thank you again for your continued trust and recommendation. Lacey Heating Team.
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