Verified Company
Our son has a hard time at the dentist. From the taste of the toothpaste they use to the water sucker thing. The hygienist did an amazing job walking him through it. They ended up using a regular manual toothbrush instead of the dentist one. He was gaging and she really took her time with him.
الرد من Kool Koala Pediatric - Bear, DE
2025.08.11
Thank you for sharing your experience with us! We're so pleased to hear that our hygienist was able to work patiently with your son and find solutions that made him more comfortable. Adapting our approach - like using the manual toothbrush instead of our usual tools - is exactly what we aim to do to ensure every child has a positive experience.
We understand that dental visits can be challenging for some children, and we're grateful for your patience as we worked together to make the appointment successful. Your son did great, and we're proud of how well he handled everything!
We look forward to seeing you both again and continuing to provide the gentle, individualized care he deserves.
We understand that dental visits can be challenging for some children, and we're grateful for your patience as we worked together to make the appointment successful. Your son did great, and we're proud of how well he handled everything!
We look forward to seeing you both again and continuing to provide the gentle, individualized care he deserves.
Today was my daughter’s first ever visit to the dentist. She’s 4 so of course she was nervous going in. The second we walked into the treatment area the worry washed away from her. The staff were so patient and kind. Explained what they were doing & kept telling my daughter how great she was doing. When we were finished my daughter asked “can we come to the dentist all the time?”. I will always recommend this dental office for children!
Very nice, polite and professional personnel.
Everyone was very nice!
Excellent service
الرد من Kool Koala Pediatric - Bear, DE
2025.12.02
Thank you for the kind words! We’re delighted to hear that our team’s professionalism and friendliness made your visit a great one. We truly appreciate your feedback and the five stars!
My two children and I love it here. The staff are friendly, Dr. B is personable and attentive, and the environment is very clean. They are also very accommodating. We could not make it to our appointment yesterday but an appointment for today at 11:30 am was quickly found for us. 5 stars all around!!
الرد من Kool Koala Pediatric - Bear, DE
2025.11.17
Aniqua, thank you so much for your wonderful review! We’re thrilled to hear that your family loves visiting us. Dr. B and our team work hard to create a friendly, clean, and welcoming environment, and it means so much to know you feel that care. We’re always happy to accommodate when schedules change—life happens! Thank you for the 5 stars and for trusting us with your children’s dental care.
Thanks every thing is good
الرد من Kool Koala Pediatric - Bear, DE
2025.05.14
Thank you for your kind feedback! We're happy to hear that everything was good during your visit. We appreciate you taking the time to share your positive experience and look forward to providing the same quality care at your next appointment!
I absolutely love the staff at Kool Koala. They are kind, gentle, professional and do so well with the children. We were referred by a family friend and have not looked elsewhere since becoming part of the Kool Koala fam!
الرد من Kool Koala Pediatric - Bear, DE
2025.11.17
Myco, thank you for your kind words! We’re so happy to hear that you and your family feel at home with us. Our team truly loves working with children, and we’re grateful for your friend’s referral and your continued trust. We’re proud to have you as part of the Kool Koala family!
Great experience every time my daughter is seen. They are efficient, fast, and patient with my daughter who has special needs! I highly recommend!!!
الرد من Kool Koala Pediatric - Bear, DE
2025.05.14
Thank you for your wonderful feedback! We're thrilled to hear that you and your daughter consistently have great experiences with us. Providing efficient yet patient care for children with special needs is something our team takes great pride in. We understand that dental visits can be challenging, and we're so happy our approach works well for your daughter. Your recommendation means the world to us, and we look forward to continuing to provide the same level of care at all your future visits!
After a previous diagnosis from another dentist, we were worried about our child's teeth. Dr. Ballard's empathetic explanation of the actual needs was reassuring. We believe in supporting local businesses like this dentist and hope others will as well.
الرد من Kool Koala Pediatric - Bear, DE
2025.01.06
Thank you for sharing your experience! We’re so glad Dr. Ballard could provide reassurance and clarity for your child’s dental needs.
The team was wonderful with my child- they did a great job explaining everything to him and answering all his questions. Everyone was friendly and warm. Very pleased with our experience.
الرد من Kool Koala Pediatric - Bear, DE
2025.11.03
Thank you, Kelsi! We’re thrilled to hear our team helped your child feel comfortable and confident during their visit. Making sure every little patient understands what’s happening is so important to us — we’re so glad you had such a positive experience! 💙🐨
This was my first time taking my daughter here for a cleaning. The front receptionist was so friendly, the hygienist was really patient and great with my daughter. My daughter didn’t want to lay on the chair so the hygienist was so friendly and helped made my daughter comfortable enough to complete the cleaning! Everyone was great and we have our next 6 month checkup scheduled.
الرد من Kool Koala Pediatric - Bear, DE
2025.11.03
Thank you, Kate! We’re so happy your daughter’s first visit went so well. Our team always aims to make every child feel comfortable and cared for — especially during those first cleanings! We look forward to seeing you both again at your next checkup! 🦷💙
Best pediatric dentist in New Castle county! Always clean, staff is friendly, patient & accommodating. My kids love coming here.
الرد من Kool Koala Pediatric - Bear, DE
2025.11.03
Thank you so much, Christina! Hearing that your kids love coming here and that you feel confident in our care means the world to us. We’re honored to be your trusted pediatric dental home in New Castle County! 💙🐨
The doctors and nurses are so courteous and sweet here. I am so glad I found the right dentist place for my daughter.
الرد من Kool Koala Pediatric - Bear, DE
2025.11.03
Thank you, Charishma! We’re delighted to hear you found the right dental home for your daughter. Our team takes great pride in creating a kind, caring environment for every child. We appreciate your wonderful feedback! 🦷💙
Kool Koala Dentistry provides an exceptional dental experience from start to finish. Dr. Ballard, along with the hygienist, assistants, and front desk staff, demonstrate professionalism, patience, and genuine care at every visit. The office is impeccably clean and well-organized, creating a calm and welcoming atmosphere. Their attention to detail and commitment to patient comfort truly set them apart. Highly recommended for anyone seeking quality dental care.
الرد من Kool Koala Pediatric - Bear, DE
2025.10.21
Thank you so much, Adia! We’re so grateful for your thoughtful review and kind words about Dr. Ballard and our team. It means a lot to hear that you felt cared for and comfortable throughout your visit — that’s exactly what we strive for every day!
We had an excellent first dentist experience with my 2.5 year old son! The receptionist was welcoming and efficient. The hygienist was very kind and made the experience fun for him. We look forward to coming back!
الرد من Kool Koala Pediatric - Bear, DE
2025.10.21
Thank you, Julia! We’re so happy to hear your son’s first dental visit was such a positive one. Making little ones feel comfortable and excited about their smiles is what we love most — we can’t wait to see you both again soon!
