Verified Company
I am very disappointed with the quality of emergency and customer support provided by this company. The customer service experience has been consistently unsatisfactory, with representatives often coming across as unhelpful and, at times, discourteous.
There appears to be an over reliance on remote troubleshooting, which has not effectively resolved the ongoing issues. Despite repeated attempts, the problems persist, and it has been unnecessarily difficult to arrange for an onsite technician to properly address and resolve them.
Overall, this has been a frustrating experience, and I would strongly encourage improvements in both customer service professionalism and the efficiency of technical support processes.
Reply from Kings III Emergency Communications
2026.04.24
Thank you for taking the time to share your feedback, Armando. I’m very sorry to hear about your experience, this does not reflect the level of service we aim to provide. I would appreciate the opportunity to look into this further and ensure the matter is fully resolved. Please email me directly at mlindus@kingsiii.com with your Acct# or site address, and I will personally follow up. Thank you for bringing this to our attention.
Michelle Lindus
Sr. Director, Client Services
Michelle Lindus
Sr. Director, Client Services
Terrible company.
Reply from Kings III Emergency Communications
2026.01.27
Hey Dan,
I hate to hear that you've had some sort of negative experience with Kings III. My team and I have checked our Customer Relationship Management Database, gotten with our Service Team, and have gotten with HR to try to look into your situation but have not been able to find any details. We'd like to know more about your experience so we can look into anything that needs addressing. Can you please email me directly at aludlum@kingsiii.com with any details you'd be willing to share?
Allie Ludlum
Digital Marketing Director
I hate to hear that you've had some sort of negative experience with Kings III. My team and I have checked our Customer Relationship Management Database, gotten with our Service Team, and have gotten with HR to try to look into your situation but have not been able to find any details. We'd like to know more about your experience so we can look into anything that needs addressing. Can you please email me directly at aludlum@kingsiii.com with any details you'd be willing to share?
Allie Ludlum
Digital Marketing Director
Best customer service, showed up early, always answer phone calls and very friendly.
Reply from Kings III Emergency Communications
2026.01.19
David, thanks so much for taking the time to share this feedback!
We’re glad our team could provide prompt, friendly service and be there when you needed us. We truly appreciate your support.
We’re glad our team could provide prompt, friendly service and be there when you needed us. We truly appreciate your support.
Timely, competent technician that quickly fixed the issue. Insured that the issue was resolved. Area was cleaned and organized when he left. Outstanding service.
Reply from Kings III Emergency Communications
2025.12.16
Thank you, Steve. We appreciate you taking the time to share your experience and are glad our technician delivered the level of service you expect. We value your trust in Kings III and look forward to supporting your property for years to come!
I like the service they did a great job. Very professional and fast service.
Reply from Kings III Emergency Communications
2025.12.12
Thank you for the kind words, Nikki! We’re glad our team was able to provide fast, professional service for you. We look forward to continuing to support your property for years to come!
The technician arrived at Cypress McKinney in timely fashion and within the same hour, we were able to reopen the pool!
Reply from Kings III Emergency Communications
2025.11.18
Thanks for the kind words, Jiselle! We’re glad our technician arrived quickly and helped get everything back up and running. We look forward to continuing to support you and your team whenever you need us!
Had the pleasure of Kings 111 coming to my property today. George Orland was very knowledgeable and effient fixing and testing my elevator phone systems. Really made me happy that my elevators have a life line now! Thank you so much George! I WOULD SAY WITH KING111 YOU ARE IN GOOD HANDS!
Reply from Kings III Emergency Communications
2025.11.12
Thank you, Kas! We’re so glad George was able to take care of your elevator phones and give you that peace of mind knowing they’re ready when needed. We’ll be sure to share your kind words with him and the rest of our team!
We've been a client of KINGS III for almost six years. Anytime we've had questions or concerns, KINGS III offices have been extremely responsive and professional. I test my elevator emergency call line every month, and the operator team is always courteous and knows exactly what procedure to follow. I am very pleased with KINGS III and their staff. We look forward to keeping KINGS III as our services for as long as we are here!
Reply from Kings III Emergency Communications
2025.10.28
Thank you for your continued partnership and kind feedback! We’re so glad to hear our responsiveness and operator professionalism have consistently met your expectations. We truly appreciate your loyalty and look forward to supporting you for years to come.
I have used Kings lll for several years and been a happy customer. Sales Team, Customer Service Team, Installation Team/ Repair Team have all given Great Service.
Reply from Kings III Emergency Communications
2025.10.23
Thank you for your longtime partnership and kind words! We’re thrilled to hear our teams across sales, installation, and support have continued to deliver great service. We truly appreciate your trust and loyalty.
