Verified Company
I had a really rude conversation with them on the phone about fixing a fence, and I'm an independent contractor and business owner myself. They could've given me advice or even sold me the right parts to fix it instead of saying they had to fix it themselves. There's nothing special about it, it's just wires.
Reply from DogWatch by K9 Keeper Fencing
2026.04.08
We take feedback seriously, but we do need to correct a few things here.
We were not rude on the phone. We were direct and professional in explaining that this is not a repair that should be attempted without the proper materials, tools, and system verification.
As a utility contractor, you should understand the importance of locating underground wiring before digging. This is standard practice, and the system in question was damaged during that process.
This is also not “just wires.” These systems require specific wire, proper waterproof splices, and correct reconnection. In twisted pair sections, if those two wires are connected in the wrong order, it can result in the dog being continuously corrected inside the yard instead of only at the boundary. Because both wires are typically the same color, even a trained technician cannot reliably determine correct orientation without proper testing.
That’s not something we’re going to guess at or walk someone through over the phone—especially when the safety and well-being of someone’s dog is on the line.
Every year, we perform dozens of repairs for customers—at their expense—correcting improper splices done by others who assumed it was “just wires.” Those situations often become more complicated and costly than the original damage.
When we complete a repair, it’s done correctly, tested thoroughly, and backed by our warranty. That means the system is safe, reliable, and functioning as intended. A repair done without the proper process does not carry that assurance.
When a contractor damages an underground system, the expectation—just as with any utility line—is that it’s repaired properly by the responsible party or the original installer—not guessed at.
We stand by the guidance we provided and will not risk a dog’s safety for the sake of a shortcut.
We were not rude on the phone. We were direct and professional in explaining that this is not a repair that should be attempted without the proper materials, tools, and system verification.
As a utility contractor, you should understand the importance of locating underground wiring before digging. This is standard practice, and the system in question was damaged during that process.
This is also not “just wires.” These systems require specific wire, proper waterproof splices, and correct reconnection. In twisted pair sections, if those two wires are connected in the wrong order, it can result in the dog being continuously corrected inside the yard instead of only at the boundary. Because both wires are typically the same color, even a trained technician cannot reliably determine correct orientation without proper testing.
That’s not something we’re going to guess at or walk someone through over the phone—especially when the safety and well-being of someone’s dog is on the line.
Every year, we perform dozens of repairs for customers—at their expense—correcting improper splices done by others who assumed it was “just wires.” Those situations often become more complicated and costly than the original damage.
When we complete a repair, it’s done correctly, tested thoroughly, and backed by our warranty. That means the system is safe, reliable, and functioning as intended. A repair done without the proper process does not carry that assurance.
When a contractor damages an underground system, the expectation—just as with any utility line—is that it’s repaired properly by the responsible party or the original installer—not guessed at.
We stand by the guidance we provided and will not risk a dog’s safety for the sake of a shortcut.
Fantastic company! We have had the fence for just a little over a year and everything has been seamless from install to training to customer service to the fence and collars operating just as they should! We took in a difficult rescue dog and just wanted to keep him safely contained in our yard. K9 Keeper crew did a fantastic job installing and coming out for multiple trainings, even bringing their dogs to work with ours. Can't recommend them enough!
I was looking for a fence to keep my beasts in their grandparents yard and was clueless to the whole electric fence idea. When i got in touch with Derrick from K9 Keeper let me say that he answered every question that i had and i was more than confident going forward. He came out to the property and installed this very quickly and professionally. We live in Grand Ledge with about 6 acres so it was not a small project. I was more than pleased with his service. He then came out the next week to start training and let me tell you that both my kids ( Lexi and Charlie) loved him. He is GREAT with your fur babies. They quickly took note to the fence and learned quicker than i thought about the boundaries. I would recommend his company 1000% to anyone looking for an honest and professional company to install your system!!
Great product & great customer service! This is our third time having an underground fence installed (because of relocation/moving) from Dogwatch in Kalamazoo, MI. We are return customers for a reason!
Reply from DogWatch by K9 Keeper Fencing
2026.03.16
Congratulations on the new house! Thank you for continuing to choose us to keep your pets safe at home!
We have had nothing but a great experience with this company. Our fencing was installed in 2021 and have loved having it the last 5 years. Recently we noticed part of our invisible dog fence line had worked its way up and out of the ground in our driveway. Derrick came out to our home in Vermontville and fix it very quickly. The interaction with him was friendly, professional, and he made sure everything was repaired before leaving. The words “No charge” are sometimes the best words you can hear when a repair is made on anything in or around your home. It’s clear they truly care about their customers and the safety of our pets. We really appreciated the extra effort and great service. Highly recommend!
Reply from DogWatch by K9 Keeper Fencing
2026.03.09
It’s our goal to offer the best service in the industry! Thank you for letting us know there was an issue in allowing us to rectify it. Please don’t hesitate to reach out if you need anything in the future.
Great experience, very professional, came and fixed my underground fence that I knew nothing about from the previous home owners the next day service! 5 stars! Thank you!!!
Reply from DogWatch by K9 Keeper Fencing
2026.03.09
Thank you for trusting us with Winnie and Nala’s safety! Please don’t hesitate to reach out to us if you need further assistance.
Derrick was great to work with! He was very responsive and we scheduled an install quickly. We did a fence trade in and this fence is definitely an upgrade. He was very knowledgeable and helped to train our newly adopted malinois. Would recommend!
Reply from DogWatch by K9 Keeper Fencing
2026.02.10
Thanks for taking the time to give us a review! It was a pleasure to work with Remi. We are glad to hear you're enjoying your upgrade to DogWatch®!
After I accidentally severed a line at the border, we called Dog Watch for a repair. Derrick arrived at exactly the stated appointment time, provided quick and friendly service, and even showed me how to do a future repair. The service quality validated our decision to work with Dog Watch in the first place. Excellent work!
Reply from DogWatch by K9 Keeper Fencing
2026.02.10
We pride ourselves on the best service in the industry! Thank you for trusting us to keep furry family member safe at home!
Derrick came out less than 24 hours after I called him. We had another company that was unable to make their fence work so I called Dogwatch hoping that it was a fluke. Within 10 mins, Derrick was able to hook everything up and spent almost 2 hours here getting everything squared away and working with us and our dog! 5 star experience the whole way!!
Reply from DogWatch by K9 Keeper Fencing
2026.02.10
We are so grateful that you trusted us to keep Roxi safe at home! Thank you for the fantastic photo!
Derrick did a great job in repairing our wire that the cable people tried to "fix" when they cut the wire. He also went above and beyond and added extra wire so our transmitter would reach closer to an outlet..
Reply from DogWatch by K9 Keeper Fencing
2026.02.10
Many people fall victim to bad cable company repairs on their fence, thank you for trusting us to find the issue and repair it!