JWP Appliances Reviews

Robert Wilson 2026.06.17

     

Poor service I have been trying to get James to fix a seal and LED panel on our fridge freezer for 2 months! He asked for payment upfront and I am still waiting for him to come round and fix it. I have tried to agree a time and day and he still hasn't shown up.
Date of experience: 17 June, 2026

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Wendi Willams 2026.06.15

     

Absolutely appalling communication and customer service. If you want paperwork to back up any works carried out, avoid this company at all costs. Despite asking James well over twenty times now I have been waiting more than two months for invoices and receipts, during which time I have been fobbed off, lied to and given numerous false promises.

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Clair Turner 2026.06.15

     

Amazing service today arrived when said and ordered the parts required Highly recommended thank you

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Marta Banet 2026.06.14

     

Neeeded a washing machine repair. Came the next day to diagnose the problem. Charged me £80 and said he will come back to fix it. Then he proceeded to book and cancel visits 3 times giving different reasons to me and my partner (first it was another job then it was a family emergency, etc). After more than a week waiting we said we couldn’t wait anymore and asked to get our money back. He never gave the money back and never came. Do not use. The next person came and fixed the same day.

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Lucy Schultz 2026.06.12

     

Fantastic service. I called the lovely James out as my door seal had ripped leaving my washing machine inoperable. He attended the next morning (yesterday) with the part, fitted and tested it and it’s now working perfectly. I was dreading being without the machine for a week as I’ve always got a mound of washing but within 30 hours it was sorted, by a friendly face, much cheaper than the quote I had from Bosch. Thanks James, see you next time I have a breakdown.

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Janaine Davies 2026.06.07

     

Horrendous experience with this man. Not to be trusted. I was without my cooker for weeks due to negligence. He fitted a dodgy thermostat. Now had it fixed by a reliable repair tradesperson. We were let down with visits and charged a large sum of money and were without our cooker for weeks. I have written to our MP outlining the lack of checks and regulations on this trade. Thoroughly disgusting. See photo of what was fitted as a supposedly new part.

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Luis Da Silva 2026.06.04

     

Quick and simple, thank you

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Mihaela Georgiana 2026.06.02

     

I would not recommend this repair service. He charged my auntie to fix her fridge freezer, but the appliance developed exactly the same fault just two weeks later. When we contacted him about the issue, instead of standing by his work, he came up with a variety of excuses and avoided taking responsibility. A reliable repair should last longer than two weeks, and good customer service means addressing problems when they reoccur. Unfortunately, our experience was disappointing, and we felt let down after paying for a repair that did not solve the problem.

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Reply from JWP Appliances 2026.06.12

I have no idea who this is,if this lady gives me some info and dates I will glady look into this as I always do,if I charge i give a month's warranty with a fault incase its not apparent when I arrive,if the lady who wrote this can call me for a chat I would be very greatful to sort something out for her no worries at all

Alexandra Dascalescu 2026.06.02

     

I would not recommend JWP Appliances based on my experience. I contacted them to repair my fridge freezer and was charged £375 in cash for the work. The engineer had to visit twice because, on the first visit, he did not bring enough parts to complete the repair. Although the issue appeared to be fixed initially, the exact same problem returned after only two weeks. When I contacted the engineer again, he came back after two days, commenting that it was very short notice. He attempted another repair but then informed me that the appliance could not be fixed after all. As a result, I had to purchase a completely new fridge freezer, despite having already paid a substantial amount for repairs that ultimately did not solve the problem. I was disappointed by the outcome and felt that the diagnosis and repair process could have been handled more professionally.

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George Melling 2026.05.31

     

Quick response Honest feedback Local, reliable and nice fella all round Very helpful

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Reply from JWP Appliances 2026.06.01

Thank you for the 5 star review George glad to be of assitance. JWP Domestic Appliance Services.

Brendan 2026.05.31

     

Dishwasher problem James came out promptly (even though it was Sunday) and diagnosed the problem with my diswasher. Gave me a very competitive quote to supply and fit required part. It will be done in a couple of days. Brendan
Date of experience: 31 May, 2026

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G H 2026.05.29

     

It’s interesting to see so many five star reviews, when my experiences with James over the course of six years have been exasperating. I expect they didn’t require any further contact after he visited. Most recently he was called in by my wife (not by me) to fix the oven which it appears has been done. However, he took our toaster away to be “fixed” and essentially ignored our multiple requests for him to return it, and to email an invoice of the works he did on our oven. Excuse after excuse for what was just absolute basic customer service. Only when threatened with a bad review did he return the toaster but still no invoice. What a waste of my time!

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D Cotter 2026.05.26

     

Dreadful Experience it is 9 days since my order was placed with a £50 deposit. I have been misled,ignored,berated , and disrespected, I have asked for POD of the part needed, I have repeatedly sequestered a refund both have been refused with frankly ridiculous reasons/excuses, I offered criticism, this i was told was Insulting !!!!! I worry that people less able will be frightened from complaining and lose their money. Under no circumstances have anything to do with this company
Date of experience: 26 May, 2026

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Peter Marks 2026.05.23

     

JWP Domestic Appliance Tepaors James sorted out my problem within 24 hours. Our fridge freezer was frosting up and James ne immediately what the problem was. James was very polite and knowledgeable. Would definitely use again
Date of experience: 23 May, 2026

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Lyle C 2026.05.22

     

James was excellent today in sorting out our dishwasher which wasn't draining properly. Job completed in 10 minutes, would highly recommend.

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Reply from JWP Appliances 2026.06.01

Thank for the positive feedback Lyle! Glad to be able to help out. JWP Domestic Appliance Services.

Bhavika Jagwani 2026.05.21

     

James came to Bartlett's to servicing all our appliances, he did a great job and was speedy.

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Reply from JWP Appliances 2026.06.01

Thanks for the positive feedback glad to be of assitance. JWP Domestic Appliance Services.

Evangelia 2026.05.07

     

I was very pleased with the service received. James detected the issue with my dishwasher straight away and adjusted the connections to make it work properly. He was very quick, polite and punctual. I would highly recommend him. Thank you James!

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Reply from JWP Appliances 2026.05.07

Thank you so much for the great 5 star reviww Evangelia! glad you were ahppy with the dishwasher repair service. JWP Domestic Appliance Services.

Paul Ziprin 2026.05.06

     

James was travelling to a job when he saw my Mum’s car get hit by another car. He stopped and went straight to check on her and help her out the car safely which was written off. He stayed with her until the ambulance arrived and has since checked to make sure she is OK. He has been very helpful since. Thank you very much James!

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Reply from JWP Appliances 2026.05.07

Thank you so much for taking the time to leave such a kind review Paul! hope you Mum is ok now, do let me know if you need anyhing in the future. JWP Domestic Appliance Services.

griz Lom 2026.05.02

     

Came out at short notice to fix my oven, already had the part. Great service!

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Reply from JWP Appliances 2026.05.07

Thank you for the 5 star review Griz! it is very much appreciated. JPW Domestic Appliance Services.

Adrienne Oxley 2026.05.01

     

washing machine repair Very rapid response to my request for a quote for my washing machine repair. James came the next day and very quickly sorted the problem. He gave me a discount on the original quote too. Very polite and efficient. I would happily recommend James to others
Date of experience: 01 May, 2026

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