Julia Jones Reviews

sydney gaskin 2026.02.06

     

I purchased a Fama electric recliner chair 4 years ago from Julia Jones. I thought I had a small problem with the chair. I contacted the company yesterday on WhatsApp the post was answered very quickly. Zeta said, Rob would call round this afternoon to see what was what, upon his arrival Rob took the seat cover off had a good look all over the chair, made a slight adjustment to one arm, redressed the chair and Hey Presto the chair was as good as new. Thank you to Julia Jones furniture for a truly 5 star service.

Useful Report

Reply from Julia Jones 2026.02.07

Thank you so much for your wonderful review! We’re delighted we could help and that Rob was able to get your Fama recliner chair feeling as good as new again. We always aim to provide support long after purchase, so it’s lovely to hear this meant so much. We truly appreciate your kind words and your continued trust in Julia Jones.

John Crompton 2025.10.28

     

Useful Report

Reply from Julia Jones 2026.02.07

Thank you so much for the 5-star review! We really appreciate your support and are delighted you had a great experience with us. We hope to see you again at Julia Jones in the future.

Nia Owen 2025.04.05

     

Useful Report

Reply from Julia Jones 2026.02.07

“Thank you so much for the 5-star review! We really appreciate your support and are delighted you had a great experience with us. We hope to see you again at Julia Jones in the future.”

Elisabeth butler 2024.08.15

     

I needed a corner sofa ,specific size,colour and durability-lots of choice here,next day delivery and set up by the most patient,careful carriers.SO happy with the new sofa as is the whole family…..just waiting for the telly now!Thank you!

Useful Report

Reply from Julia Jones 2024.08.19

Hi Elisabeth, I am so pleased you are happy with your fab new sofa in position and you are pleased with our service. Many thanks again Zeta

Liz Butcher 2024.07.02

     

Great service from this company. Will use again.

Useful Report

Reply from Julia Jones 2024.07.02

Many thanks Liz, so pleased you were happy with our service. Many thanks Zeta

MARTIN PRINCE 2024.05.29

     

Outstanding service, advice and beyond in order to help us choose our sofas, table and chairs. Great "old fashioned help" like I remember from years gone by!

Useful Report

Reply from Julia Jones 2024.05.29

Hi Martin, Thank you for the lovely review. Both Zeta and I just treat everyone the way we would like to be treated ourselves, our homes are so personal to us all, we will always offer as much help and advice as we can to ensure our clients have lovely homes and have a great experience purchasing furniture for homes.

Guy Bramley 2024.05.17

     

Fana adan chair Thanks Zeta for helping us to choose, by sending extra test pieces than we originally requested First class service Delighted with the chair A special mention to the delivery guys Spot on!
Date of experience: 16 May, 2024

Useful Report

Sarah 2024.05.14

     

Our experience of shopping with Julia Jones was very good. Zeta responded very quickly to any queries including the option not to have a pallet for delivery which really helped in our narrow street. Our lovely Nardi garden chairs arrived far more quickly than we anticipated Great to support an independent Welsh business.

Useful Report

Reply from Julia Jones 2024.05.14

Hi, we are so pleased you are happy with your fab new garden chairs and our service. Many thanks again Zeta

Sue 2024.03.11

     

I purchased a Fama Bolero 3 seater Sofa Bed, Myloft footstool and Oscar Armchair at very competitive prices. The customer service we received from both Zeta and Rob was excellent - from the initial contact with Zeta to discussing ideas including size, colours, fabrics etc right through to delivery. Zeta always responded quickly to phone calls and emails. I would highly recommend the experience of shopping & purchasing from their store, Julia Jones in Colwyn Bay.

Useful Report

Sue Vaughan 2024.03.11

     

I purchased a Fama Bolero 3 seater Sofa Bed, Myloft footstool and Oscar Armchair at very competitive prices. The customer service we received from both Zeta and Rob was excellent - from the initial contact with Zeta to discussing ideas including size, colours, fabrics etc right through to delivery. Zeta always responded quickly to phone calls and emails. I would highly recommend the experience of shopping & purchasing from their store, Julia Jones in Colwyn Bay.

Useful Report

Reply from Julia Jones 2026.02.07

Thank you for your wonderful review! We’re delighted to hear that you’re pleased with your Fama Bolero sofa bed, Myloft footstool and Oscar armchair, and that you found our prices competitive.

It’s lovely to know that both Zeta and Rob were able to support you throughout the process, from choosing sizes, colours and fabrics right through to delivery. Your recommendation means a great deal to us, and we truly appreciate you choosing to shop with Julia Jones in Colwyn Bay.

Katy 2024.02.24

     

Exceeded expectations I’ve been really impressed with the service received from Julia Jones, end to end. From my initial contact with Zeta to discuss ideas including size, colours , fabrics etc right through to delivery. Not being local enough to actually see the sofa, I can confirm the sofa has exceeded my expectations on delivery and is absolutely perfect. We’re so pleased. It’s transformed what has become our cinema room. It’s now much more classy and more functional. We can sit 2 or 4 people on it comfortably and use the table for drinks and snacks. Highly recommend using Julia Jones and Fama sofas.

Useful Report

Reply from Julia Jones 2024.02.25

Dear Katy, we're thrilled to hear you're pleased with your purchase and the service from Julia Jones. Your satisfaction is our top priority. Enjoy your transformed cinema room! Thank you for recommending us. Looks like you just need the popcorn now.

Ilgin Beaton 2023.09.29

     

Brilliant communication and service. I’ve just received my beautiful recliner chair and I wanted to come on here to recommend this fantastic company to everyone, wherever you are in the UK! Zeta was amazing from my first email to delivery this morning. As I live in Kent I couldn’t see the chair in the flesh so she sent me a video of Rob demonstrating how to use the chair. This is what I call 5* customer service. She arranged the delivery very quickly and informed me at every stage. I will definitely be buying more furniture from Zeta & Rob.

Useful Report

Reply from Julia Jones 2023.09.29

Hi llgin, thank you so much for sharing your review, it's really appreciated as it's personally great to hear but also really helps someone when they are looking to order from us for the first time. We look forward to hearing from you in the future. Regards Rob & Zeta

Sheena Corry 2023.09.07

     

We love our new outdoor dining set! It has literally changed our lives as now we have a space where we can relax and take some time out from our busy lives. It is robust, comfortable and very weatherproof. Plus it looks fantastic! Can't recommend the product or JuliaJones highly enough!

Useful Report

Reply from Julia Jones 2023.09.07

Hi Sheena, many thanks for your comments. It is great to hear and so pleased it is working well for you all. Many thanks again Zeta

John C 2023.08.31

     

My wife and I wanted modular/unit lounge seating, which is surprisingly rare in the UK. After Googling, we discovered the Spanish company Fama produced what we wanted. Further research indicate Julia Jones Ltd were the leading Fama specialist in the UK so we contacted them. From our first contact Zeta was quick to respond, extremely helpful and had excellent knowledge of the product, after many emails and phone conversations we placed our order. The furniture was delivered within the time frame quoted. Unfortunately, we soon realised we had made the wrong choice of unit, totally of our own making and absolutely no reflection on Zeta and Julia Jones Ltd. We contacted Zeta and she was keen to resolve the issue to our full satisfaction. To cut a long story short both Zeta and Fama went well beyond what we could have reasonably expected of them in resolving the issue. Zeta provided a level of customer service that was exceptional. The issue has now been resolved and we are enjoying our Fama modular seating which is very comfortable, and we have no hesitation in recommending Julia Jones. Many thanks 😊😊

Useful Report

Reply from Julia Jones 2023.09.01

Thank you so much for your feedback. We are so pleased we were able to resolve for you and that you are now pleased with your fab new sofa. Many thanks again. Zeta

Jennifer Mainwaring 2023.08.27

     

Absolutely incredible customer service by Zeta Jones who personally communicates on all orders. She was always so fast to respond (less than an hour) and even managed to fast-track our beautiful Fama Kangou rocking chair to complete our nursery in time for our baby’s imminent arrival. The quality is exceptional and it is so comfortable to sit in. Thank you also to the factory for speeding it through ahead of August shut-down. We really appreciate it. Couldn’t recommend Julia Jones more highly. Brilliant British company.

Useful Report

Reply from Julia Jones 2023.08.27

Thank you so much. I am so pleased we were all able to make it happen in time and your pleased with your fab new Kangou. All the very best. Many thanks Zeta

T A 2023.06.20

     

Excellent service. Zeta is very good at helping customers choose furniture and lighting, she will happily go through all the options and explain the pros and cons of different tables etc. She helped us choose a fabric for our chairs and gave us various samples to bring home. We have bought bar lights, a dining room light, stools, an extending indoor dining table and chairs from Julia Jones. I hope to return to buy a Fama armchair or two in the near future.

Useful Report

Reply from Julia Jones 2026.02.07

Thank you for such a fantastic review! We’re so pleased to hear how happy you’ve been with the service from Zeta and that she was able to help you choose the right furniture and lighting, right down to taking fabric samples home.

It’s wonderful to know you’ve furnished so many pieces of your home with us — and we’ll be ready and waiting when it’s time to choose your Fama armchair (or two!). We truly appreciate your continued support of Julia Jones.

Susan Austin 2023.06.01

     

Absolutely delighted with my new Fama Moon recliner chair.I love the nona fabric i chose which makes it a real feature in my lounge.I can't express how great the service has been from the staff at Julia Jones in particular Zeta who I have exchanged numerous e mails asking for matching fabrics, sizes etc etc.I was cautious with my small entrance and Zeta had me send videos and pictures for her to assess and she assured me it would fit. Nothing was too much trouble.Your delivery drivers unboxed and assembled and positioned my chair taking away the packaging.The whole process has been delightful.I thoroughly recommend Julia Jones and hope to use you again soon Sue Northampton

Useful Report

Reply from Julia Jones 2023.06.01

We are so pleased Susan and many thanks for your comments. Much appreciated thank you.

Angela Dignan 2023.05.19

     

Rob & Zeta are Super friendly, informative & helpful. I would highly recommend the experience of shopping & purchasing from their store at very competitive prices.

Useful Report

Reply from Julia Jones 2026.02.07

Thank you for your lovely review! We’re delighted to hear that you found Rob and Zeta friendly, informative and helpful. It’s great to know you enjoyed your shopping experience with us, and we really appreciate your recommendation of Julia Jones.

Nick Young 2023.05.13

     

My chair from Julia Jones is a wow, stunning and a real feature to my living room, I am over the moon.

Useful Report

Reply from Julia Jones 2023.05.13

I am so pleased Nick, many thanks and I hope you get lots of enjoyment out of it in years to come.

Gheorghe Stefan 2023.05.10

     

Useful Report

Reply from Julia Jones 2026.02.07

Thank you so much for the 5-star review! We really appreciate your support and are delighted you had a great experience with us. We hope to see you again at Julia Jones in the future