Julia Jones

Julia Jones Reviews

Excellent rating
4.7
61 reviews Verified
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Reviews (61)
Sue
Sue
United Kingdom | 2024.03.11
I purchased a Fama Bolero 3 seater Sofa Bed, Myloft footstool and Oscar Armchair at very competitive prices. The customer service we received from both Zeta and Rob was excellent - from the initial contact with Zeta to discussing ideas including size, colours, fabrics etc right through to delivery. Zeta always responded quickly to phone calls and emails. I would highly recommend the experience of shopping & purchasing from their store, Julia Jones in Colwyn Bay.
Sue Vaughan
Sue Vaughan
2024.03.11
I purchased a Fama Bolero 3 seater Sofa Bed, Myloft footstool and Oscar Armchair at very competitive prices. The customer service we received from both Zeta and Rob was excellent - from the initial contact with Zeta to discussing ideas including size, colours, fabrics etc right through to delivery. Zeta always responded quickly to phone calls and emails. I would highly recommend the experience of shopping & purchasing from their store, Julia Jones in Colwyn Bay.
Katy
United Kingdom | 2024.02.24
Exceeded expectations I’ve been really impressed with the service received from Julia Jones, end to end. From my initial contact with Zeta to discuss ideas including size, colours , fabrics etc right through to delivery. Not being local enough to actually see the sofa, I can confirm the sofa has exceeded my expectations on delivery and is absolutely perfect. We’re so pleased. It’s transformed what has become our cinema room. It’s now much more classy and more functional. We can sit 2 or 4 people on it comfortably and use the table for drinks and snacks. Highly recommend using Julia Jones and Fama sofas.
Reply from Julia Jones 2024.02.25
Dear Katy, we're thrilled to hear you're pleased with your purchase and the service from Julia Jones. Your satisfaction is our top priority. Enjoy your transformed cinema room! Thank you for recommending us. Looks like you just need the popcorn now.
Ilgin Beaton
Ilgin Beaton
2023.09.29
Brilliant communication and service. I’ve just received my beautiful recliner chair and I wanted to come on here to recommend this fantastic company to everyone, wherever you are in the UK! Zeta was amazing from my first email to delivery this morning. As I live in Kent I couldn’t see the chair in the flesh so she sent me a video of Rob demonstrating how to use the chair. This is what I call 5* customer service. She arranged the delivery very quickly and informed me at every stage. I will definitely be buying more furniture from Zeta & Rob.
Reply from Julia Jones 2023.09.29
Hi llgin, thank you so much for sharing your review, it's really appreciated as it's personally great to hear but also really helps someone when they are looking to order from us for the first time. We look forward to hearing from you in the future. Regards Rob & Zeta
Sheena Corry
Sheena Corry
2023.09.07
We love our new outdoor dining set! It has literally changed our lives as now we have a space where we can relax and take some time out from our busy lives. It is robust, comfortable and very weatherproof. Plus it looks fantastic! Can't recommend the product or JuliaJones highly enough!
Reply from Julia Jones 2023.09.07
Hi Sheena, many thanks for your comments. It is great to hear and so pleased it is working well for you all. Many thanks again Zeta
John C
John C
2023.08.31
My wife and I wanted modular/unit lounge seating, which is surprisingly rare in the UK. After Googling, we discovered the Spanish company Fama produced what we wanted. Further research indicate Julia Jones Ltd were the leading Fama specialist in the UK so we contacted them. From our first contact Zeta was quick to respond, extremely helpful and had excellent knowledge of the product, after many emails and phone conversations we placed our order. The furniture was delivered within the time frame quoted. Unfortunately, we soon realised we had made the wrong choice of unit, totally of our own making and absolutely no reflection on Zeta and Julia Jones Ltd. We contacted Zeta and she was keen to resolve the issue to our full satisfaction. To cut a long story short both Zeta and Fama went well beyond what we could have reasonably expected of them in resolving the issue. Zeta provided a level of customer service that was exceptional. The issue has now been resolved and we are enjoying our Fama modular seating which is very comfortable, and we have no hesitation in recommending Julia Jones. Many thanks 😊😊
Reply from Julia Jones 2023.09.01
Thank you so much for your feedback. We are so pleased we were able to resolve for you and that you are now pleased with your fab new sofa. Many thanks again. Zeta
Jennifer Mainwaring
Jennifer Mainwaring
2023.08.27
Absolutely incredible customer service by Zeta Jones who personally communicates on all orders. She was always so fast to respond (less than an hour) and even managed to fast-track our beautiful Fama Kangou rocking chair to complete our nursery in time for our baby’s imminent arrival. The quality is exceptional and it is so comfortable to sit in. Thank you also to the factory for speeding it through ahead of August shut-down. We really appreciate it. Couldn’t recommend Julia Jones more highly. Brilliant British company.
Reply from Julia Jones 2023.08.27
Thank you so much. I am so pleased we were all able to make it happen in time and your pleased with your fab new Kangou. All the very best. Many thanks Zeta
T A
T A
2023.06.20
Excellent service. Zeta is very good at helping customers choose furniture and lighting, she will happily go through all the options and explain the pros and cons of different tables etc. She helped us choose a fabric for our chairs and gave us various samples to bring home. We have bought bar lights, a dining room light, stools, an extending indoor dining table and chairs from Julia Jones. I hope to return to buy a Fama armchair or two in the near future.
Susan Austin
Susan Austin
2023.06.01
Absolutely delighted with my new Fama Moon recliner chair.I love the nona fabric i chose which makes it a real feature in my lounge.I can't express how great the service has been from the staff at Julia Jones in particular Zeta who I have exchanged numerous e mails asking for matching fabrics, sizes etc etc.I was cautious with my small entrance and Zeta had me send videos and pictures for her to assess and she assured me it would fit. Nothing was too much trouble.Your delivery drivers unboxed and assembled and positioned my chair taking away the packaging.The whole process has been delightful.I thoroughly recommend Julia Jones and hope to use you again soon Sue Northampton
Reply from Julia Jones 2023.06.01
We are so pleased Susan and many thanks for your comments. Much appreciated thank you.
Angela Dignan
Angela Dignan
2023.05.19
Rob & Zeta are Super friendly, informative & helpful. I would highly recommend the experience of shopping & purchasing from their store at very competitive prices.
Nick Young
Nick Young
2023.05.13
My chair from Julia Jones is a wow, stunning and a real feature to my living room, I am over the moon.
Reply from Julia Jones 2023.05.13
I am so pleased Nick, many thanks and I hope you get lots of enjoyment out of it in years to come.
Gheorghe Stefan
Gheorghe Stefan
2023.05.10
julie pooley
julie pooley
2023.04.22
Excellent service and support from assistant
Mike Mourant
Mike Mourant
2023.04.05
Fantastic product, great communication. Would thoroughly recommend
Simon Taylor
Simon Taylor
2023.04.03
We bought 12 Fama Ginger dining chairs from Julia Jones. Zeta was very helpful during the ordering and delivery process and kept us informed at every stage. The chairs are great and we would definitely use Julia Jones again.
Reply from Julia Jones 2023.04.03
I am so pleased you are happy with your Fama Ginger chairs Simon and many thanks for your comments. Much appreciated thank you. Many thanks again Zeta
Cheshire Damp Proofing
Cheshire Damp Proofing
2023.03.12
Very good services and helpful
Karen O'Toole
Karen O'Toole
2023.02.05
We found the best chairs in this shop, we absolutely love them. Rob and Zeta were incredibly knowledgeable and helpful all the way through from purchase to delivery and then checking all was ok afterwards. Can't thank them enough. Amazing customer care. Would recommend this place to anyone! You don't get service like this in many places anymore. Thank you.
Reply from Julia Jones 2023.02.05
Hi Karen, thanks so much for your comments and we are so pleased you are happy with your fab new chairs. Many thanks again Zeta
Ali Hamaad
Ali Hamaad
2023.01.30
I wouldn’t recommend this furniture store to anyone. They misled us when we visited their store at Grand Designs. We ordered a sofa that was different to the one on display. It was not suitable for us and was very hard to sit on. When we requested a refund we were given only a partial refund minus delivery and collection charges. My advice to anyone who is thinking of doing business with these people is to avoid it because they take your money and don’t deliver.
Reply from Julia Jones 2023.01.30
Hi Ali, I am sorry you feel this way, but I do strongly disagree with all you are saying. You ordered a Kalahari from us at Grand Designs. The formation we had on display would not fit your space size. Rob spent time with you at the show to show you the Kalahari formation that would work. This was checked and re checked with you following the show to make sure the fabric, size and sofa formation was correct for you. At no point have we mis guided you. You were fully aware of the size, seating tension and formation of the sofa you were ordering. All our items are made to order and are non refundable. We pride ourselves on the service we give from start to finish and what you say is not us at all.
David Wilson
David Wilson
2023.01.07
Wonderful customer service from Zeta at Julia Jones, buying process online was so easy, started with a video call from Zeta who ran through all options and promptly posted out samples. Furniture was delivered ahead of schedule, and we couldn’t be happier with quality, all in all a first class service from a first class furniture supplier, we will certainly be returning in the future… thank you team Julia Jones.
Reply from Julia Jones 2023.01.08
Hi David, I am so pleased you are happy with your super new furniture and many thanks for your comments, much appreciated thank you. Many thanks again Zeta
Michelle Pugsley
Michelle Pugsley
2022.11.14
Purchased my reclining Fama chair recently and just had the best shopping experience with Julia Jones. Ordering was easy and Julia Jones happily sent me numerous cloth swatches to ensure I got the covering I wanted.....which I did. Delivery was right on time and I love my special chair. Thank you Julia Jones.
Reply from Julia Jones 2022.11.14
Many thanks Michelle, I am so pleased you are happy with your fab new chair. Many thanks again Zeta