Verified Company
Best served by Jocelyn, as always.
Like most people, we need glasses, and it matters to get the right pair for our eyes. My family and I have tried various optical shops in Singapore and overseas, but once I found J Glasses and was served by Jocelyn, I never looked elsewhere again. I now have two pairs of excellent glasses that are extremely comfortable, and I never worry about after-sales service with this shop. Jocelyn is always ready to help tighten screws or fix small issues whenever I drop by. I can’t express how grateful I am to have found this shop and Jocelyn. Thank you, and may your business continue to prosper for generations.
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I recently purchased a pair of Zeiss SmartLife Gold UV lenses in 1.67 index from this shop. After collecting the glasses, I realized the lenses were thicker than I expected. Instead of brushing it off or making excuses, the staff immediately stepped in and handled the situation with exceptional professionalism.
They took the time to explain the technical reasons behind lens thickness, and without any hesitation, they offered to upgrade my lenses to 1.74 high-index — completely free of charge. This kind of service is extremely rare nowadays. Many shops would have asked for an additional top-up, but they genuinely cared about my comfort and satisfaction.
The entire experience showed me that this is not just a business; it’s a team that truly values integrity, responsibility, and long-term customer trust. The staff were patient, knowledgeable, and transparent throughout the process.
I’m incredibly impressed and grateful.
If you are looking for an optical shop with excellent service, honest advice, and real customer care, I highly recommend this place. They have earned my full trust, and I will definitely return in the future.
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Great service from Freya, who explained all my options clearly and patiently helped me choose frames and lenses that suited my needs.
I never felt pressured or rushed at any point.
My lenses were a custom order, yet my glasses were ready within five days.
I really appreciate the quick turnaround and would recommend this store to anyone who values good service and expert advice when buying glasses.
My 1styme purchasing a pair of glasses here and I'm loving the experience. The opitician Freya was so knowledgeable and she served me and my husband really well.
She introduced to us the reward/points system and we managed to enjoy a handful of vouchers.
My husband and I will definitely come back for our future purchases..
Thank you Freya ❤️
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