Jadrem Toys Reviews

Thanks, Sarah! Things occasionally go wrong around this time of year when Australia Post has so many deliveries to make. Dealing with large enterprises can be extremely frustrating, but we got there in the end! The boys are going to have a blast playing with Mobilo. It's such a fun toy that offers endless possibilities for building and creating. Have a great Christmas. 😊

Hi CA M Thanks for the positive feedback! We're delighted you're pleased with your purchase and our service. Have fun with your New York Car set. Maybe you can take the kids on a ride to Central Park or Times Square or visit The Metropolitan Museum of Art. 😉

Hi Anna, Thank you for reaching out and sharing your concerns. We appreciate your feedback. You contacted us on the 13th of November, and we directed you to our return policy. I looked into your order, and it was placed on Sunday, the 24th of September, and shipped on Monday, the 25th, by free shipping. It was delivered to you the next day, on Tuesday the 26th of September. I'd like to clarify our return policy for you. We offer a 30-day change-of-mind policy to give our customers flexibility if they have second thoughts about their purchase. We understand that different companies may have varying policies; some offer a shorter 14-day window, while others might not provide any returns at all. When you make a purchase with us, our terms and conditions clearly state that we do not accept returns after 30 days. This policy is in place to ensure fairness and consistency for all our customers. In your case, if your friend purchased the same product and is still within the return period, they should be able to return it to the shop they purchased it from. I'd also like to point out that the vast majority of our customers, as indicated by our reviews, are highly satisfied with our products and services. We always strive to do our best to meet our customers' expectations while maintaining transparent and consistent policies. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you and provide the best possible service.

Dear Mimz, we're thrilled to hear about your positive experience with our fast shipping and service! We appreciate your recommendation. Sounds like there is going to be lots of fun recycling at your place!