The team at Kokua is spectacular. They act as a true partner when trying to manage my IT needs. When I say partner, I mean that they're invested in my success as much as I am. It feels like their only goal is to make their customers are happy. Their responsiveness and their technical skills are top-notch. I would recommend them to anyone -- a small or medium sized business or a residential enterprise -- who is looking for an MSP, outsourced IT, or just simple IT help and support. Awesome
Looking for an IT support firm? Kokua is worth a call.
Kokua is our long-time IT support firm. They provide excellent quality and service for the purchase of our physical server several years ago, our day-to-day IT support and troubleshooting, and most recently for our data migration to SharePoint. The migration was complicated, so the Kokua team evaluated the available resources, provided a detailed plan, and executed perfectly. Thanks for making the process painless!
Kokha has been an outstanding partner—responsive, knowledgeable, and results-driven. Within the first week of working with them, they resolved long-standing IT issues that our previous provider couldn’t fix in over a year. Their team takes the time to listen, pay attention to the details, and offer thoughtful, strategic solutions. We’ve been consistently impressed by their dedication and expertise.
Highly recommend working with Kokua! Had a drive that had a failed power port. The company I bought it from said nothing could be done other than replacing the drive and all my footage would be lost. Jeff at Kokua took the drive in fixed the port and got it back to me within 5 days with all information intact. I can’t thank them enough for the amount of stress they saved me from. The whole team there is super helpful and extremely responsive. I will only go to them with all of my tech solutions.
Honest, informative and kind. :) I just needed a diagnostic for 1 computer but they helped me like I was a big client. Gave me suggestions and were fairly priced. Wish I had more computer needs so I could work with em again.
I highly recommend Kokua Technologies to anyone looking for reliable IT support. Their customer service is outstanding and they follow up with you promptly.
I wanted to take a moment to say how much I appreciate Justin Stuckey for all that he does to help with tech issues on my computer. I have had numerous challenges with my computer over the years, and Justin always has a calm disposition and willingness to help to get to the bottom of it. I truly appreciate that he is kind and considerate and always maintains composure even when I am stressed or panicked by a tech issue making my job challenging to do. Justin is a trusted source and I always feel confident he will find a solution. Sometimes it takes time to diagnose the issue and respect and appreciate his process.
Thank you Caren. We are blessed to have Justin. We think he’s amazing too!
Robert Manning2024.04.04
Kokua has been our IT solutions provider since 2006.
Our system is networked and protected through Kokua, including the latest security implementations that proved to be timely two months later. The day-to-day minor issues that occur with computer systems, plus the larger ones that come along, are handled with professionalism and courtesy. Kokua is always responsive, attentive, and willing to go the extra mile to ensure that our concerns are addressed promptly and effectively.
First and foremost, Kokua’s team's technical proficiency is unparalleled. They possess a deep understanding of the latest technologies and trends. Whether it's providing basic software applications or implementing complex IT infrastructure, Kokua delivers with precision and finesse.
Moreover, what sets Kokua apart is their proactive approach to problem-solving. Instead of merely addressing issues as they arise, they anticipate potential challenges and devise proactive strategies to mitigate them. This forward-thinking mentality has undoubtedly saved us time, money, and headaches, allowing our business operations to run smoothly without disruption.
In summary, I wholeheartedly recommend Kokua to any business. You are in capable hands.
This organization is terrific. I've been doing business with them for >30 years. They serviced my lawfirm and continue to give me great service since my retirement. Their most recent service, rendered by Kellyann Pierce, was extremely helpful to me. I strongly recommend Kokua for your computer needs.
Kokua did a full migration of data and email accumulated over 20 years which was housed on a number of hard drives in desktop computers. They then installed everything on a new state-of-the-art laptop. This upgrade changed my life. I can now work from anywhere at any time. Thank you, Kokua!
It's been 2 years since my review below and I still can't say enough great things about Kokua. Kellyann has been a joy to work with and is so helpful with every issue. Every phone call Kellyann is amazing! Kelly is a joy to speak with and work with. Stephen always has a solution for every technical problem we encounter and Joe has the most patience ever! They are simply the best!
2 years ago:
I can’t saw enough great things about Kokua. From outlining our needs with Joe, to the best experience with Lissie, and then working with Doug to overhaul the whole IT system at my office. Lissie is always on top of making sure everyone is happy and that the jobs
go smoothly. Doug is amazing at answering any questions and made the transition easy. Our lives are happier since working with Kokua. They are the best around!
Xandy - Thank you for your kind words. Blessed to have Joe, Lissie and Doug on our team!
Elizabeth Surin2023.04.25
KOKUA now and always -- the ultimate in IT assistance! I stand by those words! I owned a law firm for 20 years and during that time we went through numerous IT consultants, large & small outfits. So I am able to truly judge the best of the best! And hands down, KOKUA Tech has proven to be an outfit I could trust to advise me correctly, trust to do the right thing, trust to go above and beyond!! KOKUA has always been there for my firm and me and no one should look elsewhere for IT know-how and help after they read this review!!
This email is to thank Greg Johnson and the organization for the excellent job you did for Village Greenes Community Association. From our initial meeting to the completion of the job, your representatives were professional and kept us in the loop to understand each part of the job and did an excellent job completing the work in a timely manner. I would be happy to recommend Kokua to any prospective client who seeks your services. Village Greenes considers you a Five star *****organization.
Al Lyons, President
Board of Trustees
Thanks to this extraordinary team ( Jeff, Kelly, Steve, Brianna, Johny, Joe, and everyone that showed up this weekend) for the excellent service. They are amazing! Mahalo!!!!
Looking for a P.C. clean up?... "It's Kokua" ... 1st class customer service?... "It's Kokua"... prompt response from technicians who not only harness the knowledge to rectify your every need, but the ability to explain, in laymen terms, what has occurred and how to fix it?... IT'S KOKUA!!! I had the pleasure to work with Stephen Romberger... Should you be graced with his professionalism and abundant skill set, please tell him that I said... How Ya Doin!
Stephen Romberger was the best and great helping us transfer our email host service to Microsoft.
He was very helpful in his communication and skills throughout the transaction. Our staff at Good Day for a Run is very pleased and appreciates his professionalism.
Verified Company
