Verified Company
I had a great experience with the I Plug Digital Lock team, especially Akanksha. She was professional, knowledgeable, and very responsive throughout the process. She patiently answered all my questions, explained the product features clearly, and ensured that everything was handled smoothly. Her customer-focused approach and attention to detail made the entire experience hassle-free. I truly appreciate her support and would highly recommend both Akanksha and I Plug Digital Lock to anyone looking for reliable service and quality products. Thank you for the excellent assistance!
Iplug luck very good luck my experience very good looking so beautiful thank you so much iplug family you provide very good company and good product i like this product My recommend please uses this product seff and best you and your family full happy anytime provide this service all executive specially Akanksha very good executive clear your all doubt i like this product again on moor thankyou
I recently purchased an iPLUG Smart Lock for my new home, and I had a great experience throughout the process. A special thanks to Akanksha for guiding me so well and helping me choose the right smart lock according to my requirements. Her support, product knowledge, and quick responses made the entire experience smooth and hassle-free.
The lock looks premium, works perfectly, and gives a great sense of security and convenience for our home. Highly recommended iPLUG and especially Akanksha for her excellent customer support!
BEWARE! EXTREME CONSUMER DECEPTION AND ZERO SERVICE
This is hands down the worst experience I have ever had with any business. After purchasing a product that didn't fit, they tried to manipulate me into 'upgrading' for an additional fee instead of fixing their mistake.
When I requested a cancellation, they simply vanished. I waited 4 days for a response, only to have a courier show up at my door without any prior coordination or confirmation that I was even home.
The store manager personally promised to call me back two weeks ago—I am still waiting. I have dealt with blatant lies and even verbal threats over the phone.
IMPORTANT: I have everything recorded and documented. This business operates with total disregard for the law and its customers. Do yourself a favor and stay far away. A complete scam!"
UPDATE: The business response below is a complete fabrication. I have saved all the WhatsApp recordings of your threats and the lies told by your staff. Attempting to frame me as "unresponsive" after you ignored me for days is pathetic. I am moving forward with legal action. DO NOT TRUST THEIR LIES.
Reply from iPlug India
2026.04.08
Dear Noam,
We strongly deny your claims and would like to present the complete and factual timeline for transparency:
You showed clear interest in our i03v2 model and personally requested a home demo. After being satisfied, you voluntarily placed the order by paying a â‚ą1000 advance.
Before dispatch, we conducted door verification based on the details/photos shared by you, and everything was confirmed accordingly.
As per your concern regarding courier scams, we arranged personal delivery through our staff, completed the handover, and collected payment as per your request.
During installation, it was found that your door already had a larger mortise lock, requiring additional modification work.
👉 This critical detail was not disclosed during verification, despite multiple confirmations from our team.
As per policy, modification work is chargeable. Still, we offered you:
A suitable alternative lock
OR a return option
Even then, as a goodwill gesture, we approved a 100% refund, despite operational costs involved.
We arranged multiple pickup attempts. Initially, you were unavailable to coordinate, which delayed the process. Eventually, we successfully picked up the product and processed your full refund.
Important Concern:
After receiving the full refund, you are not responding to our calls or WhatsApp messages.
At the same time, you continue posting negative and misleading statements, which is unfair and raises serious concerns about intent.
Clarification:
There was no scam, no disappearance, and no threat from our side.
Every step was handled with proper communication and support.
Your claims are factually incorrect and one-sided.
We are a growing brand that follows clear policies and values customer satisfaction. However, we strongly object to false allegations even after full resolution and refund.
We respectfully request you to reconsider the impact of such statements. Every brand—especially growing Indian brands—deserves fair and honest representation. While we fully respect you as an NRI customer and appreciate your association with us, we also expect the same level of fairness and responsibility in return.
Constructive feedback is always welcome, but deliberate attempts to demean or misrepresent are not helpful to anyone. We hope for a more balanced and thoughtful approach going forward.
We strongly deny your claims and would like to present the complete and factual timeline for transparency:
You showed clear interest in our i03v2 model and personally requested a home demo. After being satisfied, you voluntarily placed the order by paying a â‚ą1000 advance.
Before dispatch, we conducted door verification based on the details/photos shared by you, and everything was confirmed accordingly.
As per your concern regarding courier scams, we arranged personal delivery through our staff, completed the handover, and collected payment as per your request.
During installation, it was found that your door already had a larger mortise lock, requiring additional modification work.
👉 This critical detail was not disclosed during verification, despite multiple confirmations from our team.
As per policy, modification work is chargeable. Still, we offered you:
A suitable alternative lock
OR a return option
Even then, as a goodwill gesture, we approved a 100% refund, despite operational costs involved.
We arranged multiple pickup attempts. Initially, you were unavailable to coordinate, which delayed the process. Eventually, we successfully picked up the product and processed your full refund.
Important Concern:
After receiving the full refund, you are not responding to our calls or WhatsApp messages.
At the same time, you continue posting negative and misleading statements, which is unfair and raises serious concerns about intent.
Clarification:
There was no scam, no disappearance, and no threat from our side.
Every step was handled with proper communication and support.
Your claims are factually incorrect and one-sided.
We are a growing brand that follows clear policies and values customer satisfaction. However, we strongly object to false allegations even after full resolution and refund.
We respectfully request you to reconsider the impact of such statements. Every brand—especially growing Indian brands—deserves fair and honest representation. While we fully respect you as an NRI customer and appreciate your association with us, we also expect the same level of fairness and responsibility in return.
Constructive feedback is always welcome, but deliberate attempts to demean or misrepresent are not helpful to anyone. We hope for a more balanced and thoughtful approach going forward.
Hi Team,
I wanted to share positive feedback for “Rupali Khade” who assisted me today. She handled the issue over a video call and was extremely patient, detail-oriented, and committed to resolution. She walked me through each step clearly, checked outcomes along the way, and stayed engaged until everything was working properly. The support was highly satisfactory and reflects very well on the team.
Special Thanks to Rupali.
Niraj Agrawal
