Verified Company
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"We had a wonderful stay at the premium room in Yercaud i hotel! The views were breathtaking, and the room was spacious and clean. The staff were attentive and friendly, making our stay truly enjoyable. The amenities were top-notch, and we loved the peaceful surroundings. Highly recommended couples and families!"
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Verified
Poor service. Till the advance is made they are saying okay for very thing. Bit after making payment once we reach the place, they are not staying with their words. Poor management and not trust worthy to words.
Rooms are good. Only problem with management people.
Reply from iHotels Yercaud
2025.11.29
Dear Guest,
With reference to your recent review, we would like to clarify that the information shared does not reflect the actual events that took place. We value every guest’s feedback and have thoroughly investigated the matter to understand any possible lapse from our end.
After reviewing the reservation records and auditing the call recordings, we found that at no point was a late check-out at 18:00 hrs confirmed. Our reservation team had clearly explained the applicable charges and highlighted that late check-out is strictly subject to availability. Our staff members are well-trained professionals who consistently strive to ensure guest satisfaction within practical and policy-based limits.
We kindly request that inaccurate statements not be posted in public reviews, as they may mislead genuine future guests and affect the reputation we have earned through dedicated service. We always welcome honest feedback that helps us improve, but untrue claims are unfair and do not contribute to a constructive experience for anyone.
We remain committed to offering transparent communication and exceptional hospitality to all our esteemed guests.
Warm regards,
The Management
With reference to your recent review, we would like to clarify that the information shared does not reflect the actual events that took place. We value every guest’s feedback and have thoroughly investigated the matter to understand any possible lapse from our end.
After reviewing the reservation records and auditing the call recordings, we found that at no point was a late check-out at 18:00 hrs confirmed. Our reservation team had clearly explained the applicable charges and highlighted that late check-out is strictly subject to availability. Our staff members are well-trained professionals who consistently strive to ensure guest satisfaction within practical and policy-based limits.
We kindly request that inaccurate statements not be posted in public reviews, as they may mislead genuine future guests and affect the reputation we have earned through dedicated service. We always welcome honest feedback that helps us improve, but untrue claims are unfair and do not contribute to a constructive experience for anyone.
We remain committed to offering transparent communication and exceptional hospitality to all our esteemed guests.
Warm regards,
The Management
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