Icon Steel Buildings Reviews

Hi Janine,

Since November 2025, we’ve made multiple revisions to your engineered drawings—over four updates in total of which we have paid for those changes without charging anything—based on the feedback and changes requested throughout the process. Our goal has always been to ensure the plans meet both your expectations and the required engineering standards.

Regarding the comment about not being able to install a ceiling or connect drywall directly to the metal building, we respectfully disagree. These elements are absolutely possible when they are properly designed and engineered to suit the specific structure. This is not a limitation of the building itself, but rather something that must be accounted for correctly in the engineering phase, which is exactly what we’ve been working to achieve with your revisions.

We understand that the timeline has been frustrating at times, and we sincerely apologize for any delays you’ve experienced. However, these delays have been caused by the multiple changes to the engineering plans that you have requested. Engineering adjustments—especially site-specific ones—can require careful review to ensure accuracy, compliance, and safety, which can sometimes extend turnaround times. Furthermore, we will not rush the site-specific plans, as the safety of the building is of the utmost importance to ensure it is structurally sound.

Please know that we are committed to working through this with you and reaching a final set of plans that you are satisfied with. We value your business and the opportunity to continue collaborating, and we remain available to discuss any outstanding concerns directly.

We look forward to continuing to work with you toward a successful outcome.

We want to address this review in detail because transparency is very important to us. We completely understand your frustration regarding the timeline of this project; almost a year is a long time, and we want to be clear about why we are still at this stage.

As we have communicated in our previous discussions, the delays have not been due to a lack of effort on our end, but have been strictly related to reaching an agreement on the pricing for the site-specific plans required for your build. These plans are essential for a safe and compliant structure. To help bridge this gap and get the project moving for you, we went as far as offering to cover half the cost of these plans out of our own pocket. We believe this demonstrated our strong commitment to getting your building delivered.

Regarding your comment about 'fighting' to get your money back: please know that there is absolutely no need for a fight. We have no problem working with you on a refund if that is your final decision. However, reading this review is the first time we are hearing that you want to cancel. You have never mentioned a desire for a refund in our past communications.

We are ready to resolve this immediately—whether that means proceeding with the plans or issuing the refund you are now asking for. Please contact our office directly so we can handle this for you professionally, rather than assuming we will not cooperate.

We’re really glad to hear that we were able to bring your ideas to life. Our team works hard to make every project match each customer’s vision, so your feedback means a lot to us.

We truly appreciate the recommendation and the trust you placed in our company. If you ever have another project in mind or need anything down the road, we’re here and ready to help!

Thank you, Alex! We appreciate your support and are glad to know you had a great experience. Your feedback motivates us to keep delivering our best!

Thank you so much for your feedback, Willi! We truly appreciate your support and are thrilled you had a great experience with us.

Thank you, Miguel, for your kind support! We're delighted you had a positive experience and appreciate you sharing it with us.

We’re really glad to hear that our accessibility made a difference for you. Clear communication is one of our top priorities, and we believe that answering the phone and being available when our customers need us is a key part of providing quality service.

If you ever have more questions or need assistance with anything in the future, we’re always just a phone call away.

Hey Rusty

Thank you for taking the time to share this feedback. We truly appreciate it, and we want you to know that we hear you and understand your frustration. We have been and continue to be pushing the Construction company to do the right thing and resolve the issues with your building. At the end of the day, we are on your side as the customer, and our goal has always been for this situation to be properly handled by them.

I also want to sincerely apologize for the lack of communication on our end. That is not the experience we ever want you to have. Angel is fully aware of the situation, and we are prepared to support you in any way you need moving forward. Because of this issue, we have already made the decision to no longer do business with that Construction company.

Regarding the drawings they were re-sent to you via email. If for any reason you did not receive them, we are more than happy to resend them immediately. Please reach out to us as soon as possible so we can ensure you have everything you need.

We genuinely appreciate your patience, and we regret that this situation reached this point. Our commitment remains the same: supporting you and helping push for the resolution you deserve.

Thank you again for bringing this to our attention.

Icon Steel Buildings Support Team