Hughes Removals Reviews

What a fantastic team at Hughes Removals. The office were quick to respond to my request for a quote (and throughout with any questions). Melvin who arrived to quote was friendly with advice readily available and he put my mind at ease with what seemed like a short turnaround time - the quote was very reasonable. The guys arrived promptly on moving day, again very friendly, had a good laugh and just made what can be a stressful day, a whole lot easier. Can't recommend Hughes Removals enough, thank you so much to the team! Mollie & Tom..

Hughes were very professional and efficient. Their prices were good and the staff were friendly, helpful and on time. The packing service was well worth it - they took great care of our things and it meant we could focus on getting the new house set up. Good communication throughout. Highly recommend Hughes.

If I could give 10 stars, I would. Thanks to Ray, Nick, Darren and Martin, I couldn't have asked for a better removals experience today. I downsized from a big house to a tiny one, 200 miles away and with 7 weeks of storage in between. Today, despite my car not starting first thing and the team discovering the A1 was closed, they worked solidly and cheerfully to unload at the new property and then at my daughter's a few miles away. They were so helpful, suggesting ways of fitting far too much stuff into too little space, checking that doors would close, asking me which layout I'd prefer, handling fragile things carefully and always remaining polite and pleasant despite a very long working day. What a fantastic team. I'm so glad I chose Hughes - they came recommended by several friends, and I can see why. Thank you too to Paul, Sheryl and Ruth from a delighted customer.

We used Hughes to move house and I would highly recommend them for their friendliness and professionalism.

Excellent experience from start to finish. They made getting everything from A to B look easy even though it definitely wasn't and involved a lot of stairs! Friendly and professional, would 100% recommend.

Moved house with them. Very affordable. Definitely would recommend. The bunch of lads who moved us were really good. The only downside I would say is they underestimated how much stuff we had even though they had been to look at our house and stuff. They only sent one van and realised they needed to send a second van and we still had to fill our cars up and we quite luckily managed to get pretty much everything to the house. We did have to leave a couple of little things that didn't really matter for the next people just because we couldn't fit everything in. It would have been nice if we didn't need to worry about that. Next time we move if we ever do that would be something we would like for the removal firm to do everything. Just something hopefully Hughes will look into but having said that we still recommend Hughes. That what I've just said is only a small thing to improve. Still feel we received a great service and very affordable.

What a great team! We had a fantastic experience with Hughes who emptied our house into their storage facilities and then delivered it all again to our new house a few weeks later. We also had a semi packing service, where they packed all of our kitchen and breakables and artwork etc, supplying all of the boxes and materials for this as well. The whole team were fantastic throughout, from Paul’s initial visit to quote for us which gave me total confidence, all the way through to delivery. Nothing was a bother and they dealt with some challenging access and a lot of stairs! I would not hesitate to recommend Hughes - they were also really great value, and went the extra mile to be flexible in their approach to help fit in with the challenges of moving dates!

We moved home with the Hughes team in June. They were a pleasure to deal with right from the initial visit and quote. On the move day the teams were extremely helpful and accommodating, assisting with all the usual little hurdles that moving throws up. They completely took the stress out of the day for us and I wouldn’t hesitate to recommend.

Not the greatest, after having two lots of provisional dates booked with them, Ruth Hughes then argues with me on the phone saying that I never confirmed dates. Consequently no date in that week are available but they are three weeks hence. Think carefully before using Hughes removals. Ruth, if you are unable to tell the truth, then try not speaking. You will lose customers by being a liar!

Amazing service! The two workers we had were so professional and knew exactly what they were doing with little instructions. Cannot recommend them enough. Would absolutely use again. Thanks so much for doing such a great job 👍👍👍👍❤️

A fantastic company, Hughes have moved us 3 times now over the years and all have been easy. Helpful and competent crews and a keen price are the icing on the cake.

Brilliant service from start to end - Sheryl & her fabulous team were just fantastic. The quote for moving and between move storage were excellent value for money. The team turned up on time, were quick, efficient, polite and tidy. They helped to disassemble / reassemble furniture and move stuff around in our new home. I would definiteyl recommend them, and use them again in the future.

I requested a quote for a specific move date and had someone come to survey the house and belongings. Two days later, I received a quote along with a contract of acceptance. I promptly filled out and signed the contract, returning it within 15 minutes. Shortly after, I received a curt email stating, "Unfortunately, we are now fully booked on the 15th." No alternative dates were suggested. After several emails, whereby I had to chase them for another time slot, they simply replied, "No, sorry." To be clear, this review isn't because the company had no availability. It happens! The review is based on my overall experience with their terrible customer service. Which is one of the poorest I've ever seen. After a very frustrating experience, I wished them an "awful weekend" and managed to book in with another company an hour later. Reply to the Owner: If the date I specified in the original request was no longer available, why wasn’t that communicated before you sent the contract? And why weren’t any alternative dates provided in your follow-up response when you informed me that the 15th was unavailable? I had to chase you for other available dates—twice! The issue isn’t about first come, first serve. I understand that businesses can only schedule based on their availability. The real problem is your dreadful communication (single sentence, dead end communication) and complete lack of good customer service, which you seem oblivious to. Which I can't help you with. Instead of talking about "disrespect", how about a little introspection. Focus your energy into being not completely awful for your next potential customer (god, help them).

We cannot thank the team for everything they did for us in helping my mum move house. Everyone was fantastic and when mum was stressing, they were brilliant with her and were so super amazing. They calmed her, talked her through everything and looked after her, and handled all her possessions with professionalism and caring. I was let down by a previous company who were unable to help us when we were advised of a moving date. Your company went out of their way to help us and to accommodate our timelines in such a short period of time. For this , at such a stressful time, everyone in your company was so helpful and accommodating.. I have no hesitation in recommending and giving 5 stars.

Thank you so much for all your help (especially with the move dates changing!). Everyone has been so helpful from those arranging the booking, the guy who came to do the quote and the two guys who helped us move today. Would highly recommend!

Hughes Removals moved us from York to Beverley a few weeks ago. The men from Hughes Removals were great - courteous, professional, helpful and their cheerful attitudes kept us smiling throughout. They took great care of our belongings and as a result nothing was broken or damaged. I definitely recommend this firm.

Casper, Mark and Adam moved us from York to Easingwold and we could not have asked for a nicer group of guys to help us. They moved us over 2 days and helped us with their humor, care and reassurances making the move much less stressful. The overall experience from the initial quote to payment was smooth and worth every penny (which was actually less Pennie’s than other quotes we’d had) I would highly recommend these guys. Great job and thank you!

My partner and I had a very positive experience with Hughes Removals when we moved house a few weeks ago. We needed to arrange the move pretty quickly, as our landlord decided to sell our house at short notice, so we contacted Hughes Removals for a quote to pack up our belongings and move them to our new home. They responded quickly to arrange an initial visit to estimate how much work would be involved, and the man who did visited could not have been more helpful. He carefully explained the process to me and answered all my questions. The quote itself was very reasonable. The packing team came the day before the move and boxed everything up. They were a friendly bunch, and we left them with a spare set of keys while we went out for the day. It only took them a few hours to do a job that would have taken me the best part of a week! The removals team arrived punctually the next morning, and again worked efficiently and without any fuss. As before, we gave them spare keys to the new house, left them to it, and a few hours later got a text letting me know that they were all done! The bed had been dis-assembled and re-assembled as promised, and almost everything was placed in the correct room in the new house. Our crockery and glasses were all packed and moved carefully. Honestly, I was really dreading this house move. It happened very suddenly while both my partner and I were struggling with our disabilities, and it's been a stressful time all round. It was such a relief to have the Hughes Removals team make this part of the move go so smoothly, and I'm sure I'll use them again in the future.