Initially experienced excellent communication and information from Claire via What's App - with clear email follow up.
Mike arrived promptly to carry out the service of my 5 year old hot tub. So friendly, informative and a pleasure to have on site. Hot tub is gleaming and running better than ever. Managed to fix a couple of leaking seals and advised of all maintenance carried out.
A definite 5🌟+ from me - thank you both for such a positive experience.
Reply from Hot Tubs Liverpool - Merseyside Wirral Hot Tub Jacuzzi Sales Showroom
Thank you for sharing your experience. We’re glad to hear the pool looks clean and the chemical balance feels right for a safe swim. If there’s anything more we can help with, feel free to reach out anytime.
Olly Davies-Wilson2025.12.22
They came out at a moments notice when their business was closed just a couple days before Christmas Day to help us when we had issues. Although the issue couldn’t be fixed there and then, they couldn’t have been more accommodating or helpful and we will be using them in the future for all our hot tub servicing and maintenance needs
Mike, Dan and Claire - outstanding from planning, selection, guidance on landscapers to installation, set-up, how to use and overall service - cannot recommend them more highly
Outstanding Service From Start to Finish!
From start to finish, the service from Jacuzzi Hot Tub Liverpool was absolutely amazing. Mike, in particular, was fantastic — he gave me a clear and concise price and timeline, and truly went above and beyond to fit me into his busy schedule.
The Mike and Dan even removed my gate and did everything necessary to get the hot tub out, and incredibly, they didn’t charge me anything extra for all that additional work. Their communication throughout was excellent, the price was very fair, and the level of professionalism was second to none.
They are genuinely such nice people and such a great company to deal with. I would highly recommend them to anyone. A brilliant experience all round!
Can't thank/praise the team any higher. Stressful enough moving house only to be let down moving something else. Rang Claire last minute to see if they could move a hot tub from Altricham to Dutton urgently. Lads were there the next morning and what a fantastic service. Highly recommended.
Reply from Hot Tubs Liverpool - Merseyside Wirral Hot Tub Jacuzzi Sales Showroom2025.10.02
Thanks for the great review John
James Dodd2025.09.22
Fantastic experience from entering the showroom to stepping into our first hot tub. The whole process was seamless and the team go that extra mile to ensure complete customer satisfaction.
Friendly, professional, experienced and great value. 👌👌👌
Reply from Hot Tubs Liverpool - Merseyside Wirral Hot Tub Jacuzzi Sales Showroom2025.09.23
Thanks for the great review James
Kevin Donnellon2025.09.20
From calling in to their sales office to getting the tub lifted over our roof and then fitted, the team at this company were outstanding. Their professionalism, expertise and knowledge about all things hot tubs is just incredible. I am one thoroughly satisfied customer and so is my family. Happy days.
Reply from Hot Tubs Liverpool - Merseyside Wirral Hot Tub Jacuzzi Sales Showroom2025.09.23
Thanks for the great review Kevin
Susan Kaufman2025.09.18
We have been looking for a Hot Tub for a while and navigated our way through the plethora of available tubs. We fine tuned the important things to have and set about finding what we wanted from the plethora of available traders. We live in Cheshire and many of the companies were a long way from our home and didn't necessarily have what we wanted in their show room - or, didn't have a showroom at all. We found Hot Tub Liverpool online and sent a quick email to check the model we wanted was on display. Once we knew it was, we went to view it and reserved it by paying a deposit. The balance being due on the day of delivery.
We'd had a prompt and efficient exchange of emails with Claire so we felt we were dealing with a reputable company for the outset. We met Claire at the showroom and she was able to either answer all our questions herself or double check with Mike. We really appreciated this double checking as it reinforced that we were dealing with a quality company. We paid our deposit, agreed a delivery and installation date and went home to wait...
On the day of delivery Mike and Dan arrived early in the day to set up the hot tub. We had previously sent a video and photos of the location and electrics so all went smoothly. Within no time at all, the tub was commissioned and filled. Mike & Dan explained the chemical treatment and gave us confidence that we would soon get the hang of it.
The tub has been installed for four days now and we absolutely LOVE IT!!! I've used it daily and I wish I had bought one many years ago. I am amazed at how quiet it is. Even when it's running in use it is still very quiet and the rest of the time it is still very quiet. It has the R10 insulation which must help with noise as well as retaining heat.
Hot Tub Liverpool are a very professional company in my opinion. If they don't have the answer straight away they check. There was no 'hard sell' - which to be fair, the hot tubs are such good quality that they really sell themselves. If you have done your research, have a good idea of what you want and the prices and availability of other suppliers then you will know that this is a good company from the first contact.
Claire, Mike and Dan work hard as a great team and we really enjoyed the whole experience from start to finish. We also know that if we have any questions that they will do their best to help us.
Reply from Hot Tubs Liverpool - Merseyside Wirral Hot Tub Jacuzzi Sales Showroom2025.09.23
Thanks for the 5 Stars John
Gary Murphy2025.07.18
I went to this company to get my hot tub relocated. From the phone call to Claire to the lads moving it was 2nd to none very professional and friendly will have no hesitation on using them again.
Reply from Hot Tubs Liverpool - Merseyside Wirral Hot Tub Jacuzzi Sales Showroom2025.09.23
Thanks for the great review Julian
Stella Hughes2025.07.08
Bought a hot tub. Couldn’t be any happier from general questions answered promptly from the free delivery and installation to the after sales I couldn’t be any happier. The lads who delivered were helpful ,prompt and professional and Claire in the office kept me informed. A lovely company to deal with and the tub itself is amazing. Thank you xx
Reply from Hot Tubs Liverpool - Merseyside Wirral Hot Tub Jacuzzi Sales Showroom2025.07.03
Hi Sharon, thanks for the great review
Victoria & Adrian Crayton2025.06.24
My parents bought a hot tub from hot tub Liverpool a couple of years ago and from day one until the delivery and yearly service have been outstanding. They have now moved it from my parents to my house 96 miles away and again outstanding service from them. Thank you so much for all your support and help . Wish I could give you more than 5 stars
Reply from Hot Tubs Liverpool - Merseyside Wirral Hot Tub Jacuzzi Sales Showroom2025.05.27
Thanks for the great review Victoria
Kevin Went2025.06.09
Fabulous Hot Tub purchasing experience
It was a great experience from the start of looking to buy a Hot Tub to installation. We arrived at show room and were met and introduced to Claire, there was no hard sell, no pushing us to make a purchase just honest and open advice and help, having decided on the one we wanted to purchase a date was agreed for installation as you can imagine once you leave the showroom you remember lots of questions you should have asked, numerous calls later with all our questions answered clearly and patiently we are now proud Hot tub owners. The installation was quick and pain-free with instructions given clearly and foolproof, we couldn't be happier with the whole service provided and just wish we had done this 10 years ago. Thank you all at Hot Tubs Liverpool ( pictures to follow)
Reply from Hot Tubs Liverpool - Merseyside Wirral Hot Tub Jacuzzi Sales Showroom2025.10.29
Thank you, Holly! We're thrilled Mike and Dan could assist with the challenging relocation. Your recommendation means a lot to us!
Claire Vernon2025.05.21
Can not Recommend Hot Tub Liverpool enough. The service we have received has been exemplary. Claire has been fantastic in dealing with our issue and has been able to keep us informed every step of the way. Her knowledge and professionalism has helped us get the issue resolved in the fastest time possible. Mike came to fix the tub. He was so knowledgable and the tub was fixed in no time. Really nice guy too. THANKYOU for all your assistance.
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