Had such a great stay here! So central and close to the Old Town Square. I took my mum who can’t walk too far, so it was perfect as was walkable to the nicest Christmas markets at the old town square. The staff were so friendly and welcoming, the hotel was warm and cosy, beds were super comfortable! Really can’t fault our stay. We were even given little gifts when leaving 10/10 stay.
Borzalmas, kiábrandító, átverés!
Karácsonyi vasár miatt érkesztünk. A transzver kb: 30 percet késett, életveszélyes volt a sofőr aki úgy vezetett, mint aki öngyilkos akar lenni...(szálloda intézte nekünk)
A lefoglalt superior inkább egy kollégium szintű szoba volt. Lementünk a recepcióra. Azt kérdezték nem elég nagy???? Van benne 6 ágy! Mint a kollégiumban.
A szálloda egy útvesztő. Kb: 200 métert kell sétálni, ha a szobádhoz el akarsz jutni. Bőröndökkel egy kínszenvedés. Nagy a kosz. A konyha lelakva, a fűtés nem ment a tetőtéri szobában. Tv adás nem volt.
Szégyen és gyalázat. Remélem bezárnak!!!!
Very well situated for Old Town Square.
Our room was very clean and comfortable.
Good restaurant offering very good breakfast.
Staff all very friendly and helpful.
The hotel staff were fantastic, friendly and so helpful, the room was cleaned every day. Top class and it was within 2 minutes walk to the Old Town Square the historical centre of Prague
Dear Michael,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
Tracey O'Sullivan2025.12.13
Just outside the city centre, very pleasant, warm, toiletries and breakfast, would come again
Dear Tracey,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
Diego Gorgazzi2025.12.13
If you need the WiFi for work or entertainment, prepare to be sadly disappointed.
The room was clean but needed renovation work.
The Parking is far from the hotel (Palladium Parking) I guess they make up for it by providing it for free.
The hotel location is convenient.
You can hear everything in your room, the walls are super thin. I could even hear the text messages ping sound our neighbor was getting, that's on top of his baby crying.
The staff is very helpful and kind, including cleaning service who always asked us in the hall if we needed anything extra.
Oh, and what is it with some of these hotels only providing 1 pillow per person?
I saw this ranked about 9, "wonderful" on Bookings, I'm not sure what kind of potion people are drinking to be coaxed into giving such high reviews.
Dear Diego,
I’m sorry that we didn’t meet your expectations this time. We’ve taken immediate action with shortcommings you mentioned and would be delighted to welcome you back. Marcel – Head of guest relations
Edvard Ruklic2025.12.13
War Wundervolle Zeit im Stadt und in Hotel. Alle sehr freundlich und hilfsbereit im Hotel.
Dear Edvard,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
paul Jaspars2025.12.12
Mooi hotel in oud pand lekker dicht bij het centrum, met zeer vriendelijke personeel dat erg behulpzaam is bij vragen.
Dear Paul,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
Dear Conchi,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
Lucia A. W2025.12.10
If I could give zero stars I would, the walls of this hotel are made of paper… impossible to sleep. They also tried to charge us for mini bar that we never had. I have to say that staff was nice and accommodating and the location is great.
Dear Lucia,
I’m really sorry to hear about your bad experience. I’ll review all the points you mentioned and take steps to fix them. Thanks a lot. Marcel – Head of guest relations
Andreas2025.12.10
Auf Booking das Hotel gefunden. Bewertungen waren super.
Freeparking wurde angeboten.
Die Lage ist sehr gut und das Personal ist sehr freundlich. Da kann man nicht meckern. Frühstück reichhaltig und lecker.
Zimmer klein und hellhörig. Das Bad war sehr klein Platz für eine Person. Mehr ist nicht möglich. Sehr kleines Waschbecken.
Von außen ist das Hotel sehr unscheinbar und wirkt nicht wie auf den Fotos bei Booking.
Anreise war mit dem PKW ok. Leider gab es keine kostenlose Parkplätze. Wir haben dann in einem Parkhaus geparkt. War ok aber nicht wie erwartet.
Fazit - für maximal 2 Nächte ok / Personal top
Dear Andreas,
Thank you for your kind review. We greatly value your satisfaction and would be delighted if you choose our hotel or another CIH hotel in the Czech Republic or abroad on your future travels. I will also carefully review all the shortcomings you mentioned. Marcel – Head of guest relations
Dear guest,
We’re sorry that you weren’t completely satisfied. We appreciate your honest feedback and would be delighted to welcome you again. Marcel – Head of guest relations
Dear Francesco,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
Jean Sinclair2025.12.06
Only here for drinks and food but such good service and value for money
Dear Jean,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
Dear Dragan,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
otar khatamadze2025.12.06
In October 2023, after finishing my stay at Hotel Metropolitan in the Czech Republic, I discovered that several valuable personal items had disappeared from my room: a 100-gram gold chain, a heart-shaped cross pendant, and a gold watch.
Although Hotel Metropolitan is equipped with security cameras, the management informed me that the cameras were “not working” during that period — something that is clearly not my responsibility. Despite my repeated requests for assistance and for a proper review of any available footage or internal security logs, the hotel has refused to cooperate and has provided no real support.
I find this treatment of guests completely unacceptable. I am sharing this publicly so that others are informed and stay cautious when considering this place.
If needed, I’m ready to share all details and the steps I’ve taken so far.
I have checked all previous communications and believe me, the hotel was very helpful in investigating the whole matter, the police investigation did not point to any misconduct by the hotel or any employee. We have handed over all the camera footage to the police and we cooperated, so your claim is not true.
Once again, I would like to express my sincere apology and sympathy that you are leaving Prague with an unpleasant experience, but as I write, all the staff were very helpful in resolving the situation.
I also offer the possibility of cooperation and resolution with the police, if you ask me to do so. Please let me know
Best Regards
otar khatamadze2025.12.06
In October 2023, after finishing my stay at Hotel Metropolitan in the Czech Republic, I discovered that several valuable personal items had disappeared from my room: a 100-gram gold chain, a heart-shaped cross pendant, and a gold watch.
Although Hotel Metropolitan is equipped with security cameras, the management informed me that the cameras were “not working” during that period — something that is clearly not my responsibility. Despite my repeated requests for assistance and for a proper review of any available footage or internal security logs, the hotel has refused to cooperate and has provided no real support.
I find this treatment of guests completely unacceptable. I am sharing this publicly so that others are informed and stay cautious when considering this place.
If needed, I’m ready to share all details and the steps I’ve taken so far.
I have checked all previous communications and believe me, the hotel was very helpful in investigating the whole matter, the police investigation did not point to any misconduct by the hotel or any employee. We have handed over all the camera footage to the police and we cooperated, so your claim is not true.
Once again, I would like to express my sincere apology and sympathy that you are leaving Prague with an unpleasant experience, but as I write, all the staff were very helpful in resolving the situation.
I also offer the possibility of cooperation and resolution with the police, if you ask me to do so. Please let me know
Dear Bruno,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
Dear guest,
Thank you for your lovely feedback. We’re happy you had a pleasant stay and hope to see you again – either here or at another CIH hotel in the Czech Republic or abroad. Marcel – Head of guest relations
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