Highflow Heating & Plumbing Reviews

Paul Martin 2026.08.23

     

Speed of response was good but disappointed to see a year and a bit later the wrong flush unit was installed, it should have been for an enclosed unit. The cable for flush was not only 1/3 of the original length but as a result was forcefully routed through tight bends just to fit the button. This meant the cable wore out much faster than it otherwise would have. Sad this as I purposefully chose a more expensive quote expecting a proper job to be done that would have lasted several more years, the replacement part is only £15 and it was a two hour job inc travel at most Giving 2 star rather than 1 as stop valve was replaced though oddly this wasn't mentioned on the invoice

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Nev Chinniah 2026.07.18

     

Exceptional service from start to finish The service was exceptional! They were prompt, friendly, and extremely reliable. Everything was handled professionally, and I felt confident in their expertise. I would not hesitate to use their services again or recommend them to others.
Date of experience: 01 July, 2026

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Jessica Amsterdam 2026.07.04

     

Billy came on an emergency call out and was here within 30 minutes. He was very quick and efficient and I would definitely use him again and recommend him.

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Leigh Hecquet 2026.06.07

     

I called Highflow, they came out very quickly and solved my problem in minutes, very polite and professional customer service, they will be my first call, I would highly recommend, 5 stars

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Nina Ever 2026.06.05

     

Great and quick service with good prices.

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Aurorupa Dhar 2026.06.03

     

Amazing. Very helpful, trustworthy and reasonable. Will strongly recommend

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Davide Di Stadio 2026.04.20

     

I used Highflow this winter for a complete bathroom renovation, which was complicated by the fact that we live abroad, so many of the decisions were made over the phone or via WhatsApp. I couldn't be more satisfied with Billy's professionalism and courtesy. The bathroom turned out beautifully, and I appreciated Billy's advice. I highly recommend Highflow for both small jobs and more complex renovations. A special mention also goes to Chantelle, who helped with communication and submitting the documentation. Thanks again.

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Janet 2026.01.22

     

Really quick service, prompt response, turned up on time, fixed our boiler problem just before Christmas and we don’t need to call him again till now. Impressive! Gas safe registered to rest assured.

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Reply from Highflow Heating & Plumbing 2026.01.24

Thank you for taking the time to leave such a positive review. We’re delighted you were happy with the quick response, punctuality, and repair work — especially at such an important time of year.
Your recommendation really means a lot to us.

Chris 2026.01.20

     

High praise for Highflow heating High flow heating has been looking after my heating and water for a few years now. The service has been incredibly impressive. Their response is always swift and helpful. They have sorted out problems efficiently. Most helpfully to me early in the winter, they sorted out a problem with a supplier I had used and a few weeks later they came out on December 23 when the underfloor heating suddenly stopped working. Problems always come in threes and after Christmas when a tap sprung a leak in a few days ago, Billy came out on a Sunday to fix it. Definitely recommend.
Date of experience: 11 January, 2026

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Malgorzata Szkoda 2026.01.20

     

I have 70's airflow heating system and is difficult to find someone who can service and repair it. I contacted Highflow and I had it repaired same day. Customer service is fantastic and Billy the engineer is very professional and knowledgeable. Highly recommend.

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Reply from Highflow Heating & Plumbing 2026.01.24

Thank you for the 5-star review! We’re really pleased we could get your airflow heating system repaired the same day. We’ll be sure to pass your kind words on to Billy — he’ll really appreciate it.

David Gates 2025.09.24

     

These Guys are the real deal. Absolutely sterling work for us here at Trinity Claims. 👍

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Reply from Highflow Heating & Plumbing 2026.01.24

Hi David, thank you for the fantastic feedback! We’re really pleased to hear you’re happy with the work we carry out for Trinity Claims. Your support means a lot to the whole team.

Ruth Adonri 2025.08.30

     

Absolutely brilliant! Fitted the new display and fixed my heat pump so efficiently. Wonderful service and would highly recommend.

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Reply from Highflow Heating & Plumbing 2025.09.09

Thank you so much for your delightful feedback! We’re really pleased that you found our service wonderful and efficient. It's a joy to hear that everything went smoothly with your new display and heat pump. Your recommendation means a lot to us!

Bryan Cooke 2024.12.10

     

Billy arrived on time, serviced the boiler and was very helpful and explained what he was doing. I would recommend Billy for his knowledge.

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Reply from Highflow Heating & Plumbing 2025.09.09

We really appreciate your positive feedback! 😊 It's wonderful to know Billy provided such a helpful and informative service. Your recommendation is highly valued and motivates us to keep delivering great services.

marzi jalili 2024.12.09

     

Very happy with the service

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Reply from Highflow Heating & Plumbing 2025.09.09

Thank you so much for sharing your satisfaction with our service! We're delighted to know you're happy and your positive words truly motivate our team. Looking forward to assisting you again in the future!

jason wright 2024.12.09

     

The workmanship and service I received from Billy and his team was second to none. I had a whole new boiler an heating system installed which was put in swiftly to a very high spec. I would 100% recommend High flow and will be using them again in the future.

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Reply from Highflow Heating & Plumbing 2025.09.09

We greatly appreciate you taking the time to share your experience with us! It's fantastic to hear that you're pleased with the installation and we're grateful for your kind recommendation. We look forward to your return and are eager to assist you again.

rachel scantlebury 2024.12.09

     

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Reply from Highflow Heating & Plumbing 2025.09.09

We truly value you giving us a wonderful rating! It's delightful to see your satisfaction, and we couldn't be happier to know that you're pleased with our services. We're excited at the possibility of assisting you once more in the future.

2024.10.01

10

No central heating Super friendly. Problem fixed within the hour. Moved into a new property with an air source heat pump and the heating wasn’t working. Billy arrived on time and fixed the issue & explained all about ASHP controller. Asked about putting a new radiator in and he gave honest advice saying it would not be worthwhile. Definately recommend.

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Ilona 2024.09.10

     

Efficient punctual and reasonably priced Problem sorted quickly. Punctual service, reasonably priced.

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Sara Foster 2024.08.12

     

Amazing company who react quickly to solve all issues. Friendly staff and wonderful customer service.

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Reply from Highflow Heating & Plumbing 2025.09.09

We're so grateful for your wonderful feedback and for appreciating our team's efficiency and warmth. It's a joy to know that you had such a positive experience with us. We're always here to help and look forward to serving you again!

Linda Dulley 2024.07.29

     

Pump service Billy turned up bang on time, no fuss just got on with the job. We wont be using anyone else now. First class service.

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