Heartwood Homes Estate Agent Reviews 2026 | Trustindex.io

Fran 2026.06.03

Fantastic Estate agents. Offered a great valuation and marketed my property in a short time. Sold quickly. Would definitely use again! Lucy and the team were excellent!

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Andy Gadd 2026.04.12

The Heartwood team were brilliant throughout the process of buying our home. Communication was great, we always knew exactly what stage we were at. Luci and Becs were great and made buying our home an absolute pleasure!

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Reply from Heartwood Homes Estate Agent 2026.04.14

Thanks for the review Andy, it was great to be able to help you and hope you love your new home :)

Always here if you need anything Luci, Jon, Bec's and the Heartwood Team

Sophie Lain 2026.03.28

We just moved with Heartwood Homes and it was honestly the best moving experience either of us have had, from start to finish. The team were always so friendly and accessible, Jon even helped me give my toddler dinner when he came to evaluate our house! Not only do they treat you so well, they get the job done too. We got asking price on our house and we had moved within 7 months of listing. Couldn’t have asked for better and cannot recommend them enough.

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Reply from Heartwood Homes Estate Agent 2026.03.30

Thanks you so much for your lovely review and always on hand at dinner time :)

I hope you love living in the new place and we are always here if you need us.

Ian Johnson 2026.03.13

We used Heartwood Homes for both selling our property and purchasing a new home. All the team were friendly and helpful throughout the process. Communication with clear and quick and made everything less stressful. If we move again we will be using Heartwood Homes.

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Gary Blow 2026.02.25

It’s quite simple really- if you want to sell your property use Heartwood Homes! Great service, excellent communication and a desire to keep you informed throughout the whole process of selling your house.

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Reply from Heartwood Homes Estate Agent 2026.02.27

Thanks Gary, I am glad that we were able to make the process less stressful. It wasn't the simplest sale and I am grateful for your trust throughout.

Will & The Heartwood Homes Team

Dale Jones 2026.02.10

Really do recommend Heartwood Homes. Have tried several estate agents in the area over the years but Heartwood wins by far. They were always friendly, did all the viewings, managed everything over a WhatsApp group which made things so much easier, got us the price we wanted. Can't fault them!

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Reply from Heartwood Homes Estate Agent 2026.02.27

Thanks so much for the kind review Dale. It was a pleasure helping you and we hope that you are settling into your new life. Best wishes from Team Heartwood

Nick Drewitt 2026.02.08

We dealt with Will from Heartwood from a Buyers position and he and Heartwood were brilliant. They were always helpful in trying to do what they could to move the transactions along especially as the agent who sold our property seemed uninterested in communication with the Chain! Would definitely use them if we ever moved house again.

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Reply from Heartwood Homes Estate Agent 2026.02.10

Hi Nick, thank you so much for the kind words. I am glad we were able to help you with your move into your lovely new home and hopefully made the process a stress free as possible. Let me know if you need any help in the future.

All the best,
Will and all the Heartwood team.

Craig Wallace 2026.01.21

Whole team at Heartwood were excellent over the process of selling our home. Super professional, would highly recommend.

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Reply from Heartwood Homes Estate Agent 2026.01.21

Thanks So much for you Review Craig, I hope the unpacking is going well.

All the best moving forward and we are always here when you need us.

Karen Dore 2026.01.21

I cannot recommend Heartwood Homes highly enough after the seamless purchase of our new home. From the very first viewing to collecting the keys, the team demonstrated a level of professionalism and genuine care that is rare in the industry. What could have been a stressful process was made incredibly manageable thanks to their clear communication and expert guidance. If you are looking for an estate agency that combines deep market knowledge with a personal, 'human' touch, look no further than Heartwood Homes. A huge thank you to Will, Jon, Becky, and all the team. :-)

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Reply from Heartwood Homes Estate Agent 2026.01.21

Hi Karen, what a lovely review, thank you so much for your kind words. It makes us very happy to read this.

I hope you love your new home and we are always hear if you need anything.

All the best Jon, Will, Becky and all from Team Heartwood!

Kiss me like you do 2025.12.20

I 100% recommend Heartwood Homes to anyone looking to sell their home. After a very long journey, Jon and Will took us under their wings and looked after us from start to finish. We even got more than we expected. So glad we went with them for selling our difficult to sell flat. I have no words to describe how greatful we are to have your support even when it took us longer than expected to move to our next home. You made mission impossible possible. Thank you for going above, for bringing us into your inner circle and making us feel like family of Heartwood homes - Maryqueen

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Reply from Heartwood Homes Estate Agent 2026.01.06

Thank you so much for your lovely words. We really appreciate you trusting us, especially on such a long and challenging journey.

We’re so pleased we could help get things over the line and achieve a result you were happy with. It truly means a lot to know you felt supported throughout.

Wishing you all the very best in your new home, and thank you again for being part of the Heartwood family.

Warm wishes,
Jon & Will
Heartwood Homes

Max Georgiou 2025.11.18

The Heartwood homes team are fantastic, and were very helpful to me as a first-time buyer.

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Reply from Heartwood Homes Estate Agent 2025.11.22

Thanks Max, it was great to be able to help you and I hope you're enjoying the new place

Nataliya Abramenko 2025.11.17

We used Heartwood Homes to buy our first house and the support we received from start to finish was second to none. The team guided us through every step, were very patient in answering all our questions, and chased for response on our behalf (which we think was a crucial factor in completing when we did!). We worked primarily with Luci and Becki but the entire team were very helpful. Would highly recommend!

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Reply from Heartwood Homes Estate Agent 2025.11.17

Hi Nataliya,

Thank you so much for the lovely review, we hope you love your new home and please reach out if there is anything you need in the future.

Jon, Luci, Bec's and all at Team Heartwood!

Diane Small 2025.10.30

I would whole heartedly recommend Heartwood Homes. They went above and beyond my expectations in the level of their service. My sale progressed smoothly, but my purchase was more tricky. Jon intervened at every timepoint where I faced a hurdle. And at each point, his intervention allowed the purchase to progress. I cannot be more thankful. The whole team at Heartwood Homes are friendly, professional, knowledgeable and efficient.

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Reply from Heartwood Homes Estate Agent 2026.03.13

Thank you so much for the review Ian, it's really nice to hear and I hope that you're loving the new place.

Laura Garlick 2025.10.28

Definitely the best choice we could have made when selling our St Albans (Sandridge) property. First conversation was on the phone with Luci very pleasant to talk to. This was followed up at the house, where I had a frank conversation with Jon. From the outset, comprehensive explanations were given on what’s to be done in terms of presentation and also the commercial side of things, price choices given market climate and our personal circumstances. We were continually updated throughout the processes including feedback from viewings especially from Will and Luci. We also had updates from Becky and Hugo. I hope I haven’t missed anyone. I feel that they want to ensure the buyer has found the right property for them as well as getting a fair price for the seller and value for the customer at the same time. It certainly made the whole process easier in every way. Thanks all at Heartwood homes, for the smooth seamless service. Great to do business with you.😄😃l❤️

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Reply from Heartwood Homes Estate Agent 2025.10.30

Hi Laura,

It was an absolute pleasure to be able to help you and thank you so much for the lovely feedback.

We are always here if you have any questions at all.

Wishing you all the best moving forward.
Jon & Team Heartwood.

Patrizia B 2025.10.18

Heartwood Homes took the time and care when selling my house in St Albans. They listened and were never pushy. I felt supported throughout the selling process which was a new process for me. Will has been exceptional and has always been professional, patient and friendly. He has gone above and beyond to help me when I've needed it and Becs has also been a great support and has taken the time to listen and help with queries. They surprised me by exceeding my expectations and I felt that I could trust them. I have had negative experiences with very pushy and aggressive estate agents in St Albans and Heartwood Homes is an independent agent and this difference is evident throughout the entire process. Jon has always been at hand and I felt comfortable throughout. Jon was available and made the effort to call me after completion to thank me which I appreciated. The card, cupcakes and bubbles on the completion day was a really lovely and thoughtful gesture that really sets them apart. I thoroughly recommend Heartwood Homes and a huge thank you to Will, Becs, Jon and the entire team.

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Reply from Heartwood Homes Estate Agent 2025.10.18

Thank you for your very kind words Patrizia,

It was a pleasure to be able to help you and I really hope you love the new place :)

All the best Jon and Team Heartwood

brigitte whitefield 2025.09.25

Heartwood Homes were an excellent choice when we sold our house in St Albans. Jon took the time to carefully determine the right asking price, and his valuation was spot on and we achieved exactly what we hoped for. The team provided a highly professional yet approachable service throughout. They kept us well informed with regular updates on viewings and feedback from potential buyers, and once offers came in, they handled the negotiations seamlessly on our behalf. Luci and Will were both especially responsive, and the WhatsApp group they set up made communication quick and easy. The whole process, which could have been stressful, was made straightforward and smooth thanks to their support. As a thoughtful finishing touch, they even surprised us with cupcakes and bubbles on moving day - a lovely gesture that really set them apart. It’s easy to see why Heartwood Homes are award-winning. I would thoroughly recommend this independent estate agent.

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