Heartwood Homes Estate Agent

Heartwood Homes Estate Agent Reviews

Excellent rating
5.0
91 reviews Verified
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Reviews (91)
Maia
Maia
2024.04.08
Highly professional team, help with everything in a friendly and responsive manner. Would highly recommend them. I would like to shout out Harry & Emily for their fantastic help in getting my property purchase over the line.
Reply from Heartwood Homes Estate Agent 2024.04.13
Thank you so much for your review, I was a pleasure to be able to help you and we hope that you love your new apartment. If you have any questions in the future please give us a call any time :)
C K
C K
2024.04.01
Many thanks to Jon, Harry and Luci for being so helpful during a difficult transaction! And for my new home welcome package 😊👌
Nick JAMES
Nick JAMES
2024.02.19
Super! Was a long haul (mainly down to market conditions + multiple leasehold-related queries) but got there in the end. Top service from Jon, Emily, Luci & Harry finding/verifying good buyers & keeping me in the loop throughout. I selected HH in the first place based largely on Google reviews so happy to add my own feedback in the same vein.
Reply from Heartwood Homes Estate Agent 2024.02.20
Thanks Nick, Glad we made it happen in the end and good luck on your travels!
annemarie phipps
annemarie phipps
2024.02.07
Have had an amazing experience with heartwood. Luci in particular was always at hand to deal with enquiries/questions etc and a rarity - a sense of humour. They made purchasing my new home as easy as it could be.
Reply from Heartwood Homes Estate Agent 2024.04.13
Hi Annemarie, Thank you so much for your review, you have an amazing place and I hope that you love living there! We are always here if you need our help at all :)
Rik Guly
United Kingdom | 2024.01.14
An Outstanding and Unparalleled Experience with Heartwood Homes Estate Agent Recommendation - An Unparalleled Experience with Heartwood Homes Estate Agent I have bought and sold a total of 12 properties in my time and therefore have worked with several estate agents in my 50 or so years. No other agent has delivered the experience and level of service provided by Jon and the rest of the team at Heartwood Homes throughout our latest sale that we just completed on Friday, I wouldn’t use any other agent in St Albans now. Truly proactive, they understood the complex chain involved in a sale from top to bottom and the dynamics of the personalities involved. They ALWAYS had our best interests at heart throughout, and this was evidenced on several occasions in both their approach and advice. Also, the guidance and insight they provided was key to myself and my partner making the best of decisions throughout this process. This review is totally unsolicited. However, I feel compelled to ensure as many people as possible see this message and use this company as I am sure your own experience with Heartwood will be on another level to ALL other agents, as it has been for us. Thanks to Jon, Luci, Emily hand Harry for everything! We will be back in contact when we come to our next sale and wish you well and every success in the meantime. No wonder you won the Gold Award for Best Estate Agent in Hertfordshire! Bless you guys! Rik & Holly

Date of experience: 12 January, 2024
Reply from Heartwood Homes Estate Agent 2024.01.14
Dear Rik, Thank you so much for your kind words. It was our pleasure to assist you with your sale. We look forward to working with you again in the future. Best Regards.
Gareth Baughan
Gareth Baughan
2023.12.13
Jon and his team were amazing with our house sale and we're now in our dream house by the sea. You won't find a more honest or approachable estate agent.
Reply from Heartwood Homes Estate Agent 2023.12.13
Thank you so much Gareth. It makes us SOOO HAPPY! that we were able to make this dream happen for you. If you ever have any questions in the future please let me know> Wishing you and your family a lovely Christmas :)
adrienne gardiner
adrienne gardiner
2023.10.16
Heartwood Homes were recommended to me following the most appalling experience with a well known multi branched High Street agent in St Albans. Heartwood were totally supportive to make the transition run smoothly and offered an outstanding level of service from the very start. The big difference for me was that I truly felt we were all in it together; a far cry from my previous experience. Their marketing was thorough, efficient and honest. After launch, we had the first viewing within hours and seven more in the first 10 days, at which point we secured a buyer. The sale completed within 3 months. I urge you to meet Jon and the team as it is an opportunity and experience not to be missed!
Reply from Heartwood Homes Estate Agent 2024.01.22
Adrienne, What can I say :) What a lovely review and we were truly happy to help you on your sale. I know you are out of the area but you know where I am if you have any questions. Good Luck Jon and the Heartwood Team
Susan Douglas
Susan Douglas
2023.10.13
Highly professional house sale I had a fantastic experience with Jon and his team at Heartwood Homes during the recent sale of my house which they managed to sell at the full asking price. Heartwood Homes truly went above and beyond in managing a long chain of buyers and sellers, making the process incredibly smooth and, on the whole, stress-free. One simple example of standout service was when I asked them to help me dispose of an old sofa; they took care of it seamlessly. They also assisted in storing some pictures for me, very much showing their dedication to their client’s needs. The garden was also in need of some attention, and Heartwood Homes again took it upon themselves to ensure it was in top shape, removing some unwanted items. Their professionalism throughout the entire process was remarkable, and I felt confident in their expertise. The fact that they utilised WhatsApp for communication was a game-changer. It allowed us to stay in the loop at all times, making the selling experience highly efficient. Heartwood Homes is a top-notch traditional, and yet modern, estate agency, and I would highly recommend them to anyone looking to buy or sell a property. They truly go the extra mile for their clients and understand the meaning and value of good old-fashioned service. Many thanks to you all.
Reply from Heartwood Homes Estate Agent 2023.10.17
Hi Susan, Thank you sooo much for the review it's really appreciated. :) It was a delight to be able to help you with the house sale and I still have your pictures stored here for when you are ready. Anything else that you need just call and we would be happy to help you with. All the best Jon and the Heartwood Team
Billy Munro
Billy Munro
2023.09.14
What a brilliant estate agents! We initially didn’t choose Heartwood Homes and decided to go with one of the old face agents of ST Albans. Almost immediately this felt like the wrong move, with little feedback and engagement leading to a disconnect. After moving over to Heartwood homes they delivered brilliantly, selling our house for full asking price within two weeks. What sets them apart is their knowledge of St Albans communities, their work ethic, their honesty and above all their communication, not to mention delivery of course. Jon and the whole team, thank you so much for helping us. I highly recommend anybody to seriously consider speaking to Heartwood Homes before considering selling your property in ST Albans. Cheers guys 👍
Reply from Heartwood Homes Estate Agent 2023.09.14
Hi Billy, thank you so much for your kind review. It was an absolute pleasure working with you both to get your family moving. Keep in touch. Jon and then team. :)
Heaven is a Cupcake
Heaven is a Cupcake
2023.08.09
I can highly recommend Heartwood homes if you're looking to sell or let your property. They are a pleasure to work with and make everything very simple. We quickly let our property and they gave great advice. Thanks Jon & Luci
Reply from Heartwood Homes Estate Agent 2023.08.23
Lucy, Thank you so much for you kind review, it was great to be able to help you find a tenant for your property and please reach out at any pint if you have any further questions. All the best Jon
Paul Frizoni
Paul Frizoni
2023.08.02
We had a great experience buying a house with Heartwood. Jon and his team were very friendly, proactive and professional throughout the process. They provided great advice and kept all parties well informed. Being a smaller independent estate agent there were many nice personal touches, which made the daunting house buying process a much more pleasant experience!
Reply from Heartwood Homes Estate Agent 2023.08.23
Thanks for the review Paul it was certainly a rollercoaster! I am so pleased we were able to make this happen for you and as you know we are always here if you have any questions going forward. I do hope you love your new home and enjoy the summer:) All the best Jon
Jane Hage
Jane Hage
2023.07.24
I recently sold my house in St.Albans with Heartwood Homes. From the very first meeting with Luci I was impressed, she was lovely, so friendly and reassuring, none of the pushy corporate chat used by some other Agents I had met. She went the 'extra mile' throughout, even helping me to get rid of unwanted items that I didn't want to move with! Jon & the rest of the team were great too, professional & very helpful if I had any queries along the way. They all made the whole sale process as stress free as possible, keeping in regular contact and informing me of any issues or changes right through to exchange & completion. Finally arriving on moving day with delicious Cup Cakes, Card & a bottle of Bubbly! So thoughtful & very much appreciated Thank you Heartwood, I would certainly recommend you.
Reply from Heartwood Homes Estate Agent 2023.07.25
Thank you so much for your lovely review, We always aim to set ourselves apart, and I am glad when we deliver. It was a pleasure helping you move on to the next step on the ladder and we hope you enjoy being so close to your grandchildren. All the best, from Luci, Jon and the Heartwood Homes Team :)
Clare Shevket
Clare Shevket
2023.07.15
If you are on the fence deciding which agent to go with, I recommend Heartwood Homes without reservation. They successfully achieved multiple offers on our challenging property in the current market, and were an absolute pleasure to work with throughout. Unlike our very poor experience with a free online estate agency, and another local agent with a pushier marketing strategy, Heartwood Homes truly made us feel valued and that they were dedicated to getting the sale at the best possible price. They delivered top-quality service, offering regular updates and guiding us without pressure. They took comprehensive photos, regularly optimised our listing and generated multiple viewings from highly vetted potential buyers. They never pressured us to lower the price for a quick sale, but guided us with local market insights. As novice sellers, they listened to our opinions but expertly guided us to make the right decisions. When it came to crunch time near exchange, they continually nudged along the less-responsive parties in the chain. They really went above and beyond, and we had total peace of mind that the team were dedicated to getting the transaction over the line. Without them, I am sure we would have either remained on the market or sold for much less than expected. Thank you, Heartwood Homes, for your exceptional support!
Reply from Heartwood Homes Estate Agent 2023.07.25
Thank you so much for your lovely words, we loved helping you and Shev and are so pleased we were able to help you move happen! I know you are now out of the area but please do reach out if you ever need any advice or help with anything property :) Wishing you all the best for the future Jon, Luci and all the team Heartwood.
Jacob Hill
Jacob Hill
2023.07.09
I cannot recommend Heartwood Homes highly enough. They were very supportive throughout the buying process and critical to a successful exchange & completion. Luci went above and beyond to keep everything on track. I wouldn't hesitate to use Jon & Luci again in the future.
Reply from Heartwood Homes Estate Agent 2023.07.12
Thanks so much for your lovely review, it really means so much to us when our customers genuinely have a fantastic experience with us, when buying or selling. Hopefully you enjoy your new home for many years to come! All the best for the future Jon, Luci and and the Heartwood Team
Edmund Bonich
Edmund Bonich
2023.07.03
I recently used Heartwood Homes to sell my flat, and I must say it was an outstanding experience from start to finish. I was initially referred to them by my sister, who had a successful sale with one of their agents, Luci. As a first-time seller, I relied on Heartwood Homes for guidance, and they exceeded my expectations in every way. Right from the beginning, Heartwood Homes demonstrated their expertise by providing a well-informed valuation that aligned perfectly with my expectations. Though it took some time, Heartwood Homes persevered and managed to secure a buyer at the full asking price, leaving me absolutely delighted. What truly stood out was the exceptional level of service and the pleasant nature of the Heartwood Homes team. They were personable, approachable, and a pleasure to deal with. Overall, I cannot recommend Heartwood Homes highly enough. If you are looking for a trustworthy and personable team to handle your property sale, Heartwood Homes is the perfect choice. I am immensely grateful to them for their help in selling my property and wouldn’t hesitate to use them again.
Reply from Heartwood Homes Estate Agent 2023.07.05
Hi Ed, Thank you so much for the review it truly means a lot to all of us. Wishing you well on your journey and please get in touch if you ever have questions or need any help. Thanks Jon Luci and the Heartwood team
Robert Hunter
Robert Hunter
2023.06.23
Made the whole process a breeze, they were great fun as well. Competitive pricing as well.
Reply from Heartwood Homes Estate Agent 2023.06.24
Thanks so much Rob for your kind review, we are so glad you found our approach friendly and fun, you guys were a pleasure to help in your sale and we are so pleased we have been able to help you onto the next step with your new adventures! All the best Jon Luci and the Heartwood Team
Nicola R
Nicola R
2023.06.05
Heartwood Homes are superb to work with from start to finish. We have sold 2 properties with them now and they make the whole process very stress free! They are professional, knowledgeable and super friendly to work with. If we ever have a 3rd opportunity to work with them again we definitely will! Thank you Jon, Luci and Kayleigh!
Reply from Heartwood Homes Estate Agent 2023.06.07
Hi Nicola, It is always great to be able to help you and your chocolates are hugely appreciated. We are always here for you if you need any help or property advice anytime All the best Jon, Luci and Kayleigh.
Vanda Robinson
Vanda Robinson
2023.05.19
Fantastic service from start to finish, easy to contact, Jon and Luci were a pleasure to deal with and kept me up to date every step of the way, they got my house on the market in 3 days! If I ever sell again I would use them for sure, brilliant
Reply from Heartwood Homes Estate Agent 2023.05.24
Hi Vanda, It was awesome to be able to help you and it was a pleasure. seeing and selling the first house I ever owned was a real trip down memory lane :) If you ever need anything please don't hesitate to reach out.
Steve Sandwell
Steve Sandwell
2023.04.02
We must give a great shout out for Jon and his team at Heartwood Homes. Our Sale could have been very complicated, and extremely stressful. Instead we received the knowledge, professional help and advice throughout the transaction. I recommend, and thank Heartwood Homes for the great service provided.
Reply from Heartwood Homes Estate Agent 2023.04.18
Thank you Steve for your very kind words. It was an absolute pleasure helping you both sell your parents home and keeping it as stress free as we could. We wish you all the best of luck in your next steps, From Jon, Kayleigh and Luci.
cheryl whiteman
cheryl whiteman
2023.03.28
We had seen the boards for Heartwood Homes in the area & as soon as I called & spoke with Jon I was really impressed with his knowledge of the market & his professionalism. From meeting Jon & his valuation we then meet the rest of the team, Luci & Kayleigh. Luci handled most of the viewings, along with Jon & understood the buyers they thought most suitable for our property. No question was too much & responses always prompt. Luci handled negotiations efficiently & expertly. It has been nothing but a pleasure from the start to exchange to deal with the whole team at Heartwood. Would highly recommend to all
Reply from Heartwood Homes Estate Agent 2023.04.24
Thanks so much for your lovely, kind words. It's so appreciated! It has been a pleasure helping you both with your sale and if you need any advice when you come to buy, we would of course be delighted to help with any advice. Wishing you all the best Jon, Luci and the Heartwood team 😀