Hawaiian Airlines Reviews

LIYO 2026.09.03

     

Hawaiian airlines Customer Service Phone Support: 24/7 FAST GUIDE BOOKING Hawaiian airlines Customer Service Phone Support: 24/7 FAST GUIDE BOOKING For travelers in the USA, Hawaiianairlines provides a dedicated customer service line at [I- 877 (309) 1744] available 24 hours a day, seven days a week. This helpline supports flight bookings, itinerary changes, and general travel inquiries. Passengers can also take advantage of the airline’s 24-hour cancellation policy, which offers a full refund on bookings made at least seven days in advance. Streamlined Reservation Process The booking experience is designed for clarity and efficiency. Business class travelers can easily compare premium seating options, flexible fares, and priority service benefits before confirming their reservation. The system allows for quick entry of passenger details, flight preferences, and seating choices, with instant confirmation and a comprehensive itinerary provided upon completion. Enhanced Airport Experience Business class passengers enjoy a range of priority services that streamline the airport process. Dedicated check-in counters reduce wait times, while fast-track security clearance and exclusive lounge access offer a more relaxed pre-departure environment. Priority boarding further ensures a smooth and organized transition to the aircraft. Premium Inflight Comfort and Service The business class cabin features spacious seating, ample legroom, and a well-maintained environment conducive to both work and relaxation. The attentive cabin crew delivers professional and personalized service, ensuring that passenger needs are met promptly and courteously throughout the flight. Curated Inflight Amenities A selection of high-quality amenities—including freshly prepared meals, diverse entertainment options, and premium cabin features—enhances the onboard experience. These elements are thoughtfully arranged to allow passengers to customize their journey
Date of experience: 03 September, 2026

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xevopen 2026.09.03

     

1 877'''('420') ; 9039) Hawaiian© airlines Customer Service Guide USA Hawaiian Airlines® customer assistance can help travelers navigate different parts of their journey, including reservations, flight information, itinerary changes, cancellations, baggage concerns, and other travel questions. Hawaiian also provides an official Customer Care form where passengers can submit requests regarding recent trips or feedback. Turning Travel Plans Into a More Organized Experience Every successful journey begins with preparation. Reviewing reservation details, confirming flight information, and keeping important travel documents available can help passengers feel more prepared before heading to the airport. Assistance When Your Itinerary Changes Travel plans can change because of personal circumstances, schedule adjustments, or operational disruptions. When an itinerary requires attention, travelers can review their available Hawaiian Airlines® support resources and provide relevant booking information to help explain their request. Making Passenger Support More Accessible Hawaiian Airlines® offers digital customer-care resources for travelers who need assistance with a recent trip or want to share feedback. Customers can begin a request through the Customer Care form, either by signing in to MileagePlus® or continuing as a guest. Staying Connected With Important Flight Information Travelers can also use Hawaiian’s text messaging services for eligible flight information and reminders. U.S. and Canadian customers can access help for the messaging service by texting HELP or by calling Hawaiian’s reservations office. Preparing for a Better Travel Experience A little preparation can make customer support easier. Before contacting Hawaiian Airlines®, keep your confirmation number, flight number, travel date, passenger information, and relevant receipts or documentation nearby. Clear information allows travelers to explain their situation more efficiently. Moving Forward With Greater Confidence From managing travel details to requesting assistance after a trip, Hawaiian Airlines® provides several support resources for passengers. By keeping travel information organized and using verified Hawaiian channels, travelers can handle questions and changing plans with greater confidence.
Date of experience: 02 September, 2026

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jamox 2026.09.03

     

1 877'''(420')';'9039) Hawaiian© airlines Customer Service Guide USA Hawaiian Airlines® customer assistance can help travelers navigate different parts of their journey, including reservations, flight information, itinerary changes, cancellations, baggage concerns, and other travel questions. Hawaiian also provides an official Customer Care form where passengers can submit requests regarding recent trips or feedback. Turning Travel Plans Into a More Organized Experience Every successful journey begins with preparation. Reviewing reservation details, confirming flight information, and keeping important travel documents available can help passengers feel more prepared before heading to the airport. Assistance When Your Itinerary Changes Travel plans can change because of personal circumstances, schedule adjustments, or operational disruptions. When an itinerary requires attention, travelers can review their available Hawaiian Airlines® support resources and provide relevant booking information to help explain their request. Making Passenger Support More Accessible Hawaiian Airlines® offers digital customer-care resources for travelers who need assistance with a recent trip or want to share feedback. Customers can begin a request through the Customer Care form, either by signing in to MileagePlus® or continuing as a guest. Staying Connected With Important Flight Information Travelers can also use Hawaiian’s text messaging services for eligible flight information and reminders. U.S. and Canadian customers can access help for the messaging service by texting HELP or by calling Hawaiian’s reservations office. Preparing for a Better Travel Experience A little preparation can make customer support easier. Before contacting Hawaiian Airlines®, keep your confirmation number, flight number, travel date, passenger information, and relevant receipts or documentation nearby. Clear information allows travelers to explain their situation more efficiently. Moving Forward With Greater Confidence From managing travel details to requesting assistance after a trip, Hawaiian Airlines® provides several support resources for passengers. By keeping travel information organized and using verified Hawaiian channels, travelers can handle questions and changing plans with greater confidence.
Date of experience: 02 September, 2026

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sawig 2026.07.27

     

Exceptional customer service experience My experience with Hawaiian Airlines customer service 85.5_2O1_56_2_1 was outstanding and exceeded my expectations. From the moment I contacted the support team to the completion of my travel arrangements, I experienced professionalism, kindness, and a genuine willingness to help. The customer service representatives demonstrated excellent communication skills and made sure my concerns were addressed with patience and care. One of the things that impressed me most about Hawaiian Airlines customer service was the friendly and respectful attitude of the representatives. They listened carefully to my questions, provided clear explanations, and worked efficiently to find helpful solutions. Instead of making the process complicated, they guided me through each step and ensured I felt supported throughout my experience. The support team showed strong knowledge of travel policies and procedures. They were able to answer my questions accurately and provide useful information that helped me make better decisions about my trip. Their professionalism and attention to detail created a sense of confidence and trust, which is extremely important when dealing with travel-related concerns. The booking assistance and reservation support process were also handled smoothly. The customer service representatives were patient while reviewing my situation and provided practical options to resolve my concerns. Their dedication to helping customers made the entire process easier and less stressful. It was clear that they were focused on delivering a positive experience rather than simply completing a transaction. I was also impressed by the airport customer service provided by Hawaiian Airlines staff. The ground team members were welcoming, organized, and helpful during check-in and boarding. They answered questions, provided guidance, and helped passengers navigate the travel process efficiently. Their professionalism contributed to a smooth and enjoyable journey. Another positive aspect of Hawaiian Airlines customer service is their communication. Important updates and travel information were provided clearly, helping passengers stay informed. Having reliable communication creates a better experience, especially when travelers need assistance or face unexpected changes during their journey. The dedication and commitment of Hawaiian Airlines employees truly stood out. Every interaction reflected respect, patience, and a strong desire to help customers. The representatives went beyond basic support by providing thoughtful assistance and ensuring that passengers felt valued. This level of service shows the importance Hawaiian Airlines places on customer satisfaction. Overall, my experience with Hawaiian Airlines customer service was excellent. The combination of friendly representatives, efficient problem-solving, clear communication, and professional support made a lasting impression. The airline’s customer service team helped make my travel experience more convenient and enjoyable. I would confidently recommend Hawaiian Airlines to travelers who appreciate reliable assistance and quality customer care. A great airline experience depends not only on flights and schedules but also on how customers are treated when they need support. Hawaiian Airlines demonstrates a strong commitment to helping passengers and maintaining high service standards. I look forward to using Hawaiian Airlines again and experiencing the same level of excellent customer service in the future.
Date of experience: 08 July, 2026

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Anthony Green 2026.07.10

     

Exceptional customer service support Customer service**Hawaiian Airlines** (toll-free) number is **1- 8 7 7 -(6 0 4) - 1230™ ** experience was outstanding! was incredibly responsive and helpful. They assisted me quickly with my reservation change and provided clear guidance on alternative flight options. The 24/7 availability is a huge plus, ensuring that passengers always have support when they need it. The team was professional, kind, and resolved my concerns efficiently, making my travel experience stress-free. Highly recommend their support services!
Date of experience: 10 July, 2026

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Lucas Denny 2026.07.01

     

Responsive and reliable customer support Hawaiian Airlines” customer service can be reached through its main 24/7 reservation and service line at 1-888(465)8555. This toll-free number connects passengers with live representatives who can assist with bookings, flight changes, cancellations, refunds, baggage inquiries, seat selection, and general travel support. Travelers often use this contact option to quickly manage their itineraries, confirm flight details, request upgrades, and resolve last-minute travel concerns. The support team is trained to provide clear guidance and efficient solutions, helping ensure a smooth and stress-free travel experience. In addition to phone support, passengers may also access the official Help Center for assistance with reservations, travel policies, and service updates. Overall, the customer support experience is designed to be responsive, convenient, and reliable—making it easier for travelers to manage every stage of their journey, from booking to arrival.
Date of experience: 01 July, 2026

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Paulette Smith 2025.08.28

     

Rude counter agent. My husband and I were traveling to Las Vegas from Maui, our layover location. We were Zone 5 but with assigned seats we don't care when we board. Anyone that came to the line after us with an earlier zone assessment, we let them go ahead. The desk attendants were making announcements about carry on luggage, none of which we could clearly hear or understand. When we got up to to the counter we were told ALL overhead bins were full. All remaining bags had to be checked in. Our bags fit under a standard size seat so I didn't check my bag. My husband had his bag and a backpack. This rude desk attendant was saying only one of his bags could go on the plane. I wasn't upset that the bag had to be checked I was upset at the tone she used. She was very annoyed,clearly, and rude when telling us to step to the side she needs to continue boarding. It was not our fault they had to print a claim ticket for the bag. Forward 10 minutes we along with 25 to 30 people are on the jetway still waiting to get on the plane. Once on the plane we several overhead bins with room and the one above our seat was completely empty!! We had to pick up a checked bag anyway so I'm not that mad about that. I just don't think it was necessary to speak to either my husband or myself in such a rude tone.
Date of experience: 28 August, 2025

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JW 2025.01.26

     

First (and last time) flying Hawaiian. I paid for economy plus seating, but then the next day won a first class bid. Do you think Hawaiian would refund the economy plus seating since I did not use it? Nope. CS say they are keeping it because I bought it. Well, yes, but then I upgraded to another class and did not use the economy plus. I am recently a regular visitor (4-6 times a year) to the islands, so the dissmissive response I received for a refund will take my business permanently to other airlines who honor upgrades professionally and don't stick it to their customer for a petty amount. And, the first class was not really very good, not worth the extra $. The food was mediocre and served slightly cold (breakfast). Not impressed.

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margaret 2025.01.23

     

The flight crew from Phoenix Arizona was Rude. They all said the right words, but their eyes showed that they wanted to be anywhere but there, every single one. They were annoyed with their jobs and the people on there. On the way back from Hawaii, it was a Honolulu. Based flight crew and they were very nice and very good.

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Craig T. 2025.01.18

     

Verified

Red eye flight First class Hawaiian Airlines wish it was their new Dreamliner 787 . Going to Las Vegas Hawaiian Airlines uses the 380 Airbus aircraft it's ok in first class older plane . Service was very friendly food average nothing special . Seats lie flat lots of leg room . Support local

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J W. 2025.01.10

     

Verified

Worst flight experience of my life. Didn't sleep much the night before an 8 AM flight, traveled in from a distance only to have the flight delayed until 12:30 AM the following day. Some passengers were offered hotel vouchers, we were not. Meal vouchers were not accepted by most restaurants in the airport and didn't cover airport prices. I would have cancelled were there not a family member in Hawaii waiting to see us. Should have been upgraded to first class or at least premium on the return flight, but instead was given a $300 voucher towards future travel with them which is useless because I will never fly with them again. Flight attendants were biased and racist. An Asian-American woman was not allowed to lie down in the center seats of row 45 on the way out because supposedly it is for medical emergencies. (You can see where curtains can be pulled for privacy if someone is receiving medical care.) Yet that same flight two young blonde white women were allowed to stretch out there. On the flight back those seats were filled with regular passengers. So if they can sell more seats and make more money screw any passengers who need medical assistance on the flight?

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Anog M. 2025.01.09

     

Verified

I booked a round-trip flight from LAX to Honolulu with Hawaii Airlines. I arrived at the airport with my wife almost 3 hours before the flight. We checked in and sent our luggage to the plane, of course for $40 per suitcase (the employees were nice and helped us through the entire process because they saw that my wife was pregnant). On our way to the gate, my wife wasn't feeling well and we stopped so she could eat and drink before the flight. Boarding began at 8:35 and closed at 8:55 (the flight takes off at 9:15). At 8:30 we started our way to the gate, but the airport was big and of course my wife, so I started running. At 8:56 the announcer announced that we had 5 more minutes. I arrived at the gate at 9:00 and told them that my wife was pregnant and needed to arrive. From their perspective, they didn't even look at me, they told me there was nothing they could do. I begged because it didn't make sense that in half a minute the plane had already taken off, but without any consideration. After fifteen minutes of no response, and my wife crying and feeling guilty, a female "manager" arrived who was shocked that we were not offered water and even that we were not offered any other options, and offered us the option of a flight at 5:30 (yes, 8 hours later) but being on standby, of course I booked another flight Of course I think we are also to blame, but there are more important things than that and I'm not sorry I was late, but there is a place for the employees to be responsible and a little more humane and to give a different attitude and try harder. In a conversation with customer service, I said again that I was canceling the standby and that I would only want a refund for the return flight, but of course they refused because for them money comes before humanity. And the luggage we sent with them? We arrived 5 hours after them and one of the suitcases arrived broken but of course they said "If you didn't tell us at the airport we don't take it into account" I've flown to Hawaii several times, do yourself a favor, even if it costs you more money, save yourself a headache and a quiet flight and fly with another company.

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Michael M. 2025.01.08

     

Verified

Every flight we've done with them was at least one hour delayed. Zero information from any staff. Just messages showing up from the App.

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N N. 2025.01.07

     

Verified

Last flew on Hawaiian airlines some 10 years ago. Oh my, this one deteriorated. Recent Trip in 2024 Dec Planes are old. That Turkey Sandwich provided onboard went straight into trash.

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Naomi I. 2025.01.07

     

Verified

Just a warning to those who book on Hawaiian. Read the fine print where it says 'operated by Alaska Airlines' on some of their flights. My daughter booked one of these flights and used the Alaska Airlines kiosk to check in. Something was wrong with the machine as it was declining her credit card and debit card for the baggage tags in Seattle. She called the bank and they told her nothing wrong with the cards. She kept swiping her card and still didn't work. An agent overheard her on the phone and printed out a tag for her. She also wasn't able to do early check in on both the Hawaiian and Alaska apps. She checks her bank statements and they showed all the swipes like it went through. She called Hawaiian and Alaska and both tell her to call the other airlines!! Just be sure when you book that it is either straight up Hawaiian or Alaska cause you don't want to have to go through what she did. After a few days, the credit card dropped the charges but last I heard the debit card ones still said 'pending'. They gotta fix those kiosks and fix customer service. So stressful.

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John 2025.01.06

     

Hawaiian Airlines had a number on their website which I called. It was answered by a scam artist who billed me of $690. I have reported this data breach to the HI AG & FBI. The data provision & protection is flawed. Scammer had all my flight info.

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Dustin S. 2025.01.06

     

Verified

Incredibly long wait times, off shore call center, non-market fees (I.e. they don't align their fees with major airlines), uncomfortable seats.... This airline had so much potential.

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Monkey L. 2025.01.05

     

Verified

Hawaiian Airlines has been terrible and not infant friendly. First incident, they damaged our stroller. its been over a month and I'm still waiting for a follow up. The worst was my recent trip where multiple flight attendants kept harassing me about our car seat, which has an airline compliant sticker and we had no issue on the first flight. During our entire time at LAX, we were accosted by at least 4 Hawaiian staff about our car seat about the sticker. They would acknowledge it and let us proceed, only to start all over again with the next staff. The flight attendant in the plane was the worst. My wife had hurt her back, so I was carrying our 1 year old, two back packs and the car seat, which were heavy. She kept demanding to see the sticker. It was hard for me to point it out while holding all these things, so I verbally told her where it was. This was resolved within a minute, and we moved on, but apparently the flight attendant did not like the way this situation was handled. Our daughter caught a cold but doctors said we would be fine on the flight. However, the next flight attendant falsely claimed our baby was not safe to fly and vomitting (she did not vomit at all), which led us being bumped to a flight 8 hours later. This caused a myriad of problems as we did not have enough baby food for an extra 8 hours. It also led to a forced cancellation of a doctors visit we planned upon arrival back to Hawaii. This makes no sense, as we were bumped, due to a concern for the baby, but Hawaiian Airlines put our family in a WORSE situation I've submitted a complaint but no idea if Hawaiian will even get back to us, as we're still waiting for them to contact us on the damaged stroller. I also don't understand why they don't allow families with small children and infants to board after first class like most airlines. Hawaiian Airlines makes them board right before the rest of the economy class. However before the queue of families could all enter the airplane, they already allowed the rest of the passengers to board, making it hard to navigate the aircraft with baby and baby equipment and setting up. Its generally the younger HA staff that seem to be terrible. The older ones show more respect and know how to communicate better I've always tried to support local, but now that Hawaiian is now Alaskan, I'll probably consider other airlines if options are available.

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richard r. 2025.01.01

     

Verified

Ok this flight went very well. The crew was very nice and helpful. A comfortable flight all the way. I had asked for an extra snack but they could not at the time because the flight was full and they had to be sure all got one. Than I had no pen so our Flight attendant let a few of us borrow hers. She also came back with an extra snack!! Than on my way back from the restroom i was helping her collect the declaration form. She said thanks for my help. It was my pleasure. So now we are about to land and she brings me 5 snacks!! And says, thanks for the help. How cool is that? Very cool. So, great crew and a great flight!! Mahalo!!! and, Happy New Year!!

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Lis 2024.12.29

     

Hawaiian Airlines has always been our go-to airline for trips to and from the Islands, but that unfortunately has changed dramatically. We bought first-class round-trip tickets in January 2024 for a trip in June (total value almost $3000). We were unable to complete the trip so we received 'future trip credits'. The problem is they credit from the time of the purchase, not the time of the canceled trip. And, unlike what we were led to believe, you have to complete travel by the credit deadline. For us, that meant within 6 months, not a year. We had also been told that we needed to make reservations by the deadline and that those tickets would be paid in full or in part using the credits. Our actual trip could be completed later in the year. Wrong. We just learned that the travel must be completed by the credit deadline. I am not sure why that would make any difference, but that is the company policy now, I was told. When I contacted them, two agents told me (one through Chat and the other by phone) to simply request a refund online. Wonderful! But, wrong again. Once the refund request is made, they indicate the only possible means for any refund would be if you had a documented hospital stay with the signature of the attending doctor. Mind you, this is not an insurance claim, it is simply a refund request since we cannot possibly complete travel by January 30, 2025. In our case, we are in our mid-70's and it happened that we did have a troubling medical concern but it did not involve a hospital stay. We canceled the trip to be proactive in fear of a potential complication. We are still not out of the woods with that medical concern and there is no way we can complete the trip by January 30. HA does not allow the customer to transfer the ticket credits or to extend the deadline. there is no option to redeem the credits in any amount. There is nothing more to be done other than lose the money. They said they understood my disappointment, but they consider their decision fair and appropriate. The case is considered closed, they said. In other words, they do not want to hear from me again. Hawaiian Airlines will be $3000 richer as a result and there is no other resolution possible. Good for them, right? How do they sleep at night?

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