Hangleton Dental Practice

Hangleton Dental Practice Reviews

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4.3 | 278 reviews
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Hangleton Dental Practice
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4.3

| 278 total

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Elaine Glance
Elaine Glance 2026.02.28
     
Chipped my tooth on Friday evening, made an enquiry with the dental practice on Saturday morning at 7.30am, by 1.30pm, i had been seen by a consultant and received treatment to repair the tooth. I am not even a patient of theirs, but they went above and beyond to make me feel welcome. Shout out to the young receptionist, watched her at work, very professional attitude, polite, friendly and approachable without being overly sugary.
Reply from Hangleton Dental Practice
Thank you so much for your wonderful review.

We’re delighted we were able to see you so quickly and get your tooth repaired the same day, especially as we know how worrying it can be to chip a tooth unexpectedly.

It means a great deal that you felt welcomed and well looked after, even as a new patient. I’ll be sure to pass your kind comments on to our receptionist, she’ll be so pleased to hear that her professionalism and approach made a positive impression.

We truly appreciate you taking the time to share your experience, and we’re always here should you need us in the future.

Warmest regards,
The Team at Hangleton Dental Practice 🦷
carol simmons
carol simmons 2026.02.12
     
This dentist is exceptional! Theyve been so great that i joined their practice plan which makes sure i attend regulary for check ups ans hygiene. Ive had a Root canal treatment and a crown and never had pain again. Very good with emergenices aswell. The receptionist on desk Mariana and Jo are very helpful and always listen to your needs. Thank you to all at Hangleton Dental.
Reply from Hangleton Dental Practice
Thank you so much for your wonderful review!

We’re absolutely delighted to hear about your positive experience with us. It’s fantastic to know that our practice plan is helping you stay on top of your check-ups and hygiene visits, and that your root canal treatment and crown have been completely pain-free since that’s exactly what we aim for.

We’re also really pleased to hear your kind words about Mariana and Jo on reception. They’ll be so happy to know their support and care made a difference to your experience.

Thank you again for your trust and for taking the time to share your feedback. We look forward to seeing you at your next visit! 😊
Happy Snapper
Happy Snapper 2026.02.11
     
Attended this dentist once and the dental technician had a full blown argument with the nurse over my head whilst I was in the chair. I was so disgusted by such unprofessional behaviour and frightened as i am a nervous patient I didnt return. This event has put me in a position where I cant find another NHS dentist leading to severe tooth issues and A&E. When i contacted them out of pure desperation for an emergency appointment they refused me an NHS appointment saying I didnt attend my follow up appointment but they will see me as a private patient. They did however continue to offer me appointments for botox and any other add ons they can make money from which i declined as i went to get my teeth fixed not a makeover. Patient care is not a priority at this place but money is, they may as well rename themselves to Hangleton Vets ! RESPONSE TO REPLY. Strange you cant find me i had a 10 minute conversation with your receptionist who found my details in seconds. I am more than happy to give my account of what happened to CQC instead of thrashing it out over Google reviews, it is far more professional. Your receptionist knows who I am and you have my details so please dont hesitate to contact me . Your receptionist also told me it was a dental technician not a dentist that had the argument, he should not be working with people in clinical setting with anger issues such as he displayed on the day, I was actually quite concerned about the nurse and the way she was treated i hope she saw sense and found alternative employment. This "we cant identify you approach" is just another way of not holding accountability so happy to chat further you have my details and so will CQC and the dental board. I was not offered NHS I was told to pay £75 for the emergency appointment (min). I had to go to the emergency out of hours dentist who were incredible (Albion street). I was put on antibiotics. Im sure you record your calls so maybe have a listen to my call to your receptionist and then tell me it wasnt an urgent situation enough to give NHS treatment!
Reply from Hangleton Dental Practice
We are sorry to read this review and are concerned by the nature of the comments made.

Having carefully reviewed our records, we are unable to identify any patient matching the details described. As a regulated dental practice, we take patient care, clinical standards, and professional conduct extremely seriously. Any allegation of inappropriate behaviour within a clinical setting would be formally investigated in line with our internal governance procedures.

We do not tolerate unprofessional conduct of any kind, and all members of our clinical and support team are expected to maintain the highest standards.

With regard to NHS appointments, availability and eligibility are governed by NHS commissioning arrangements and practice policy. Where a patient does not attend a scheduled appointment without appropriate notice, this may affect their ongoing NHS registration status, in line with NHS guidelines. However, we do not refuse urgent care without proper consideration.

Our practice offers both NHS and private treatments. Information regarding additional services is routinely made available to all patients; however, these are entirely optional and have no bearing on access to clinically necessary dental care.

We are committed to providing safe, respectful and patient-centred care. If the reviewer wishes to raise a formal concern, we would encourage them to contact the practice directly so that the matter can be investigated appropriately through the correct complaints procedure.
Molly Hooks
Molly Hooks 2026.02.07
     
Very greatful for the service I received this week. Amazing staff. I am very anxious about the dentist, to the point that I avoid them at any cost but when a filling of mine came loose I booked an emergancy appointment here. I filled out an online form at 3am in a panic and by 10:20am I was seen to by Nathnael. By the end of the day I had a filling all complete and Nathnael and the Nurse Pooja were very understanding of my situation and made it as easy as a dentist could be for me. The speed of it all made it so I didn't have to worry about it any longer than I had to and despite not being on the NHS with them it was very reasonably priced. Thank you everyone who saw me that day.
Reply from Hangleton Dental Practice
Thank you so much for your kind words! We’re thrilled to hear that Nathnael and Pooja were able to make your visit as comfortable and stress-free as possible. We completely understand how anxiety around dental visits can feel, so it means a lot to us that we could provide care in a way that eased your worries.

We’re glad your treatment was quick, effective, and affordable, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back under much calmer circumstances in the future!
Tash
Tash 2026.01.14
     
I have had so far a really positive experience at this dental practice. I previously left another dentist because I felt unwelcome and found the experience unprofessional, but coming here has been completely different. From the moment I arrived, the team have been welcoming, helpful, and reassuring, which has made such a difference to how I feel about attending appointments. Rameesha, who carried out my check-ups, was incredibly kind and thorough, taking the time to explain everything clearly and making sure I felt comfortable throughout. Rosario, who has been treating me for my root canal and crown, has also been fantastic—very patient, professional, and always explaining each step so I knew exactly what was happening. Thanks to this team, I now feel much more at ease going to the dentist and wouldn’t hesitate to recommend them to others
Reply from Hangleton Dental Practice 2026.01.15
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that you’ve had such a positive experience with us and that you felt welcomed and reassured from the moment you arrived.

We’re especially glad to know that Rameesha and Rosario helped make your visits comfortable and took the time to explain each step of your treatment. Providing clear communication and a caring approach is very important to us, so your feedback truly means a lot.

It’s wonderful to hear that your experience has helped you feel more at ease about visiting the dentist. Thank you again for your kind words and for recommending our practice — we look forward to continuing to care for you.
Chris Markou
Chris Markou 2026.01.09
     
Exceptional customer service by dr. Prodromidis. Will bw recomending.
Reply from Hangleton Dental Practice 2026.01.10
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Dr. Prodromidis is dedicated to providing exceptional care, and it means a lot to hear that it made a difference for you. We’re grateful for your recommendation and look forward to seeing you again.
Natalia Molska
Natalia Molska 2026.01.01
     
Dr. Rosario has extensive knowledge, and his expertise and experience helped me to remain calm when I was going through my first ever crown fitting. Dr. Rosario on the first of three appointments, explained the process and kept explaining what he was doing throughout all the appointments which kept me informed as well as calm. Dr. Rosario and Laura work together and first time ever I went to the dentist with a smile on my face, which is not usual. I must admit that my second appointment got a bit out of hand when my gum started to swell, I rang Hangleton practice and I saw Dr. Rosario within 3 hours from the phone call, he was able to help and within hours the gum condition improved. I could not wish for better care. On the last appointment, the crown was fitted, but it felt that it was not fitted properly, but Dr Rosario made me aware that it normally takes 2 weeks for the sensation to disappear, and it did. The time has passed and the crown is in perfect condition, I am ever so happy with the care Dr. Rosario and Laura have provided I went through many dentist in my life and Hangleton Practice from first emergency appointment which I had 3 years ago, has been professional, flexible to my needs, very knowledgeable and very welcoming. Hangleton practice has experts for each issue people may have which makes them very unique. Joe and Mariana in the reception are well informed and working very efficiently together. Building rapport with them is very easy and they are willing to listen and advise on dental needs also. I definitely would recommend the practice as I am rest assured that they have the patient's best interest.
Reply from Hangleton Dental Practice 2026.01.02
Thank you so much for taking the time to leave such a thoughtful 5-star review 🌟

We’re absolutely delighted to hear about your positive experience at Hangleton Practice. Dr. Rosario and Laura will be especially pleased to know that their clear explanations, calm approach, and teamwork helped you feel informed and at ease throughout your crown treatment, particularly knowing how stressful dental visits can be. We’re also glad we could see you promptly when your gum became swollen and that the issue resolved quickly.

It’s wonderful to hear that the crown has settled perfectly and that you’re happy with the final result. Your kind words about our wider team mean a lot as well. Joe and Mariana at reception will really appreciate the recognition for their efficiency and welcoming manner.

Thank you for trusting us with your care over the years and for recommending the practice so highly. We truly value your confidence in us and look forward to continuing to look after your smile in the future 😊
Imogen Cox
Imogen Cox 2025.12.27
     
I contacted this dentistry for an emergency appointment due to a cracked tooth around a filling that was causing pain. I also requested a routine check-up at the same time. When booking, I was told the emergency appointment would include a full check-up and X-rays as well as looking at the problem tooth. On arrival, the appointment was running 25 minutes late. I understand delays can happen, but this was frustrating as I had to rearrange other commitments. During the appointment, only the problem tooth was examined. I had to ask for the X-rays I had been promised and was made to feel this was an inconvenience, despite paying for the appointment. Only after the X-rays were taken were further issues identified, which was concerning. I was given a treatment plan and booked follow-up appointments. At my next visit, which was the last appointment of the day, I was kept waiting 45 minutes. This felt like a recurring issue and was particularly difficult as I had explained I suffer from dental anxiety which the wait time made worse and missed another commitment due to the delay. When the appointment finally began, it felt rushed and the original cracked tooth was not treated first. Instead, a filling was attempted on another tooth that hadn’t been causing problems and was only identified because I pushed for scans. I was told this was being done so I wouldn't struggle eating due to having work done on both sides of my mouth in one go - I felt like they just wanted me out of there as quick as possible. Although the dentist was kind, the filling caused significant sensitivity and discomfort for days after being completed. I was told this was normal and could be reviewed at the next appointment in 10 days, but given the repeated delays, unresolved original issue, and added discomfort, I decided not to return. The sensitivity from the filling they completed continued until I saw a different dentist. I later visited my old hometown dentist, where everything was fixed in one appointment with no sensitivity at all even straight after the appointment! It’s disappointing to write this, as the staff were polite, but I feel the service could and should have been much better for the price I paid.
Reply from Hangleton Dental Practice 2026.01.01
Thank you for taking the time to leave your feedback. We sincerely apologise for any inconvenience caused by waiting time during your visit.

According to our review, the treatment plan and the possibility of post-operative sensitivity were clearly explained to you prior to proceeding. The decision to place a filling first was made in your best clinical interest, as it was the appropriate initial step before considering any further treatment.

We would also like to clarify that emergency appointments are specifically designed to address the immediate area of concern and do not include a full dental check-up. This is standard practice and was applied in your case.

Our records further show that there were four appointment cancellations, for which no cancellation fees were charged, as a gesture of goodwill.

We always aim to provide transparent communication and high standards of care, and we regret if any aspect of your experience did not meet expectations. Should you wish to discuss your concerns further, we would be happy to do so directly.
David Ashley Kilvington
David Ashley Kilvington 2025.12.26
     
Reply from Hangleton Dental Practice 2025.12.26
Thank you so much for your kind words and 5-star review! We truly appreciate you taking the time to share your experience. Our team is dedicated to providing comfortable, high-quality care, and it means a lot to know we met your expectations. We look forward to seeing you again!
Christopher Groome
Christopher Groome 2025.12.18
     
Dr Rosario & his nurse Laura were fantastic when they did root canal work & giving me a new crown. I have my smile back & I would highly recommend them to anybody wanting any dental treatment.
Reply from Hangleton Dental Practice 2025.12.19
Thank you so much for your kind words! We’re thrilled to hear that Dr. Rosario and Laura helped restore your smile and made your experience a positive one. Your recommendation truly means a lot to our team. We look forward to taking care of your dental needs in the future! 😊
Sahar ,
Sahar , 2025.12.07
     
The dentist was very good and explained my situation clearly. But the receptionist refused to let me in even though I had proof of online payment. They asked me to pay again because they couldn’t see the transaction in their system, which was very stressful. The payment system needs improvement
Reply from Hangleton Dental Practice
Thank you for sharing your feedback. We’re glad to hear that you were happy with the dentist and that your situation was explained clearly. We would like to clarify one point for others reading this: during your first visit, you were seen by our primary dentist, who then referred you to a second dentist for a follow-up consultation. As a gesture of goodwill, we did not charge you for this second appointment.

Because this follow-up visit was provided free of charge, there was no payment registered in our system for that appointment. This is why our receptionist was unable to locate a corresponding transaction when you arrived. We understand how this could have been confusing and we’re sorry for any stress caused.

We appreciate your feedback about the payment system, and we will continue working to make our processes clearer and smoother for all patients. Thank you again for taking the time to share your experience.
Simon Stride
Simon Stride 2025.12.04
     
If you are in need of a good Dentist then I highly recommend Hangleton Dental. Amazing, friendly and professional staff make it a comfortable and stress free experience for those not keen on visiting the Dentist. Signing up to their Dental plan means the cost of my twice yearly check ups and Hygienist appointments can be spread across the year with monthly payments making it super affordable and no painful sting in my wallet on the day. The interest free loan that they offer and the 20% discount benefit attached to the Dental plan meant that my much needed and previously unaffordable front crown replacement became possible. Dr Rosario and his Nurse Laura have done an awesome job and I couldn’t be more thrilled with the result. A massive thank you to the whole team
Reply from Hangleton Dental Practice 2025.12.05
Thank you so much for taking the time to share such a wonderful review. We’re truly delighted to hear that your experience with Hangleton Dental has been positive, comfortable, and stress-free.

It’s great to know that our dental plan and interest-free options have helped make your care more manageable and affordable throughout the year. We believe everyone deserves access to high-quality dental treatment without financial worry, so your feedback means a lot to us.

Dr Rosario, Nurse Laura, and the entire team are thrilled to hear that you’re happy with your crown replacement and the overall result. Your kind words have genuinely made our day.

Thank you again for your trust, your recommendation, and for being a valued patient. We look forward to continuing to care for your smile.

Warmest regards,
The Hangleton Dental Team
Mohammad Khan
Mohammad Khan 2025.11.29
     
Today we got service from Sam who did well done work and ramanjit was superb
Reply from Hangleton Dental Practice 2025.09.11
Thank you so much for your kind words! We’re delighted to hear that Sam provided excellent service and that Ramanjit was able to support you so well. Your feedback means a lot to our team, and we look forward to welcoming you again soon.
Elizabeth Antonio
Elizabeth Antonio 2025.11.24
     
My experience of having another crown fitted by Mr. Rosario, was excellent. Given my fears and worries about the procedures, he, and the dental nurse, were really caring and professional. I have never had injections that were more pain-free! Thank you . Anne Antonio.
Reply from Hangleton Dental Practice 2025.11.25
Thank you so much, Anne, for your wonderful feedback. We’re delighted to hear that your experience with Mr. Rosario and our dental nurse helped ease your worries. Providing gentle, comfortable care is always our priority, and we’re glad the procedure felt pain-free for you. We truly appreciate your trust and look forward to supporting you with any future dental needs.
Rachel Harper
Rachel Harper 2025.11.08
     
Amazing work from dentist Amir! Love my teeth and all the people are so friendly!
Reply from Hangleton Dental Practice 2025.11.09
Thank you so much! We’re really happy to hear you’re loving your smile. Amir and the whole team appreciate your kindness and can’t wait to see you again!
Susanne Hessari
Susanne Hessari 2025.11.07
     
Excellent treatment from Dr purva, Nat and Brisi. Needed emergency extractions due to wisdom tooth and they fitted me in straight away and the whole experience was very professional and friendly. Thank you!
Reply from Hangleton Dental Practice 2025.11.08
Thank you so much for your kind feedback! We’re delighted to hear that Dr. Purva, Nat, and Brisi were able to assist you promptly and make your experience a positive one. Your appreciation means a lot to the team.

We’re glad we could help and wish you a smooth recovery.
Hanga Laszlo
Hanga Laszlo 2025.11.02
     
Had a very good experience with Brisi and Nat. They were professional and efficient. I felt like I was in good hands
Reply from Hangleton Dental Practice 2025.11.03
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Brisi and Nat. We’ll be sure to share your feedback with them, they’ll be delighted to know they made you feel in good hands.
Will Kang
Will Kang 2025.10.31
     
George is genuinely the best dentist I’ve ever ever had! I was super scared but honestly he’s a dream! Can’t express how grateful I am!
Reply from Hangleton Dental Practice 2025.10.31
Thank you so much for your kind words! We’re thrilled to hear that George helped make your experience so comfortable and positive. Your trust means the world to us, and we’re so glad you felt at ease in our care. We’ll be sure to share your feedback with George, he’ll be delighted!
Teresa Ingham
Teresa Ingham 2025.10.30
     
Amazing dentist! Dr Rosario fitted a crown on a back tooth. He was very professional and completed the job really quickly. He is always kind and caring. The best dentist I have ever been to and I’ve had loads of dentistry, in the past, due to moving location regularly. The reception staff are helpful, pleasant and friendly. Will always return to Hangleton despite the long drive. Many thanks.
Reply from Hangleton Dental Practice 2025.10.31
Thank you so much for your wonderful review! We’re delighted to hear that your experience with Dr. Rosario and our reception team was so positive. It’s great to know you felt well cared for and that your treatment went smoothly. We truly appreciate your kind words and the effort you make to travel to see us! We look forward to welcoming you back to Hangleton Dental soon.
Kacia Searle
Kacia Searle 2025.10.26
     
I had composite bonding done with Amer Issa, really happy with my results! Would highly recommend!
Reply from Hangleton Dental Practice 2025.10.26
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your composite bonding results and your experience with Dr. Amer Issa. Your recommendation means a lot to us, we look forward to seeing you again soon!

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