Verified Company
I have been a patient here for 8 years. It gets worse each year. they specialise in saying 'no' . They have now implemented an appointment blocking (not booking!) system so you have to go online and its almost impossible to get help. We are forced online, its not a preference or choice. I now have to heavily lean on private GP's and private healthcare even though I am pensioner age. I rarely get to see a doctor and have never seen the same GP twice. Reading the other positive reviews, I have no idea what I am doing wrong, but I have found this GP persistently hard work, bureaucratic and unhelpful to deal with. I only stay because its 50M away from home. Sorry I have had to write this review out of frustration.
Reply from Grove Medical Centre
2025.12.12
Thank you for your comment, we appreciate your feedback. We are sorry you feel that it is difficult to book an appointment. Since moving to our new access model we are able to address more than half of patient queries for medical advice on the same day-based on medical need, as determined by a senior experienced GP.
We always welcome feedback to allow us to develop further and meet the needs of our patients. Our current access model, using online consultation technology, is the one that NHS England has instructed all NHS General Practices must adopt. We have tried to do this in a way that enhances the service we provide-we are sorry this is not what you feel you have experienced. You may find it helpful to read the information at https://www.england.nhs.uk/gp/national-general-practice-improvement-programme/modern-general-practice-model/
The practice has a complaints procedure in place to deal with any concerns about the practice. The practice is very happy to formally investigate your complaint and we would advise you to contact the Practice Manager.
We always welcome feedback to allow us to develop further and meet the needs of our patients. Our current access model, using online consultation technology, is the one that NHS England has instructed all NHS General Practices must adopt. We have tried to do this in a way that enhances the service we provide-we are sorry this is not what you feel you have experienced. You may find it helpful to read the information at https://www.england.nhs.uk/gp/national-general-practice-improvement-programme/modern-general-practice-model/
The practice has a complaints procedure in place to deal with any concerns about the practice. The practice is very happy to formally investigate your complaint and we would advise you to contact the Practice Manager.
I saw Dr Hashmi yesterday. He took my symptoms very seriously, examined me thoroughly and referred me on an urgent care pathway. I received the referral appointment within hours. Very reassuring. Excellent level of care and a very human sensibility.
Reply from Grove Medical Centre
2019.10.06
We appreciate you taking the time to share your kind comments and feedback-Thank you. The Team at Grove Medical Centre.
Dr. Lauren Richardson is an excellent GP the BEST in this practice without a doubt she is clear, concise and very thorough! You can tell she takes her job seriously as opposed to other young GP's in this practice.
Safna Addul and Sahita were also great! Very friendly, helpful and professional I wish I could say the same about some of the staff, these wonderful people will keep standards in this practice high it has been going downhill recently.
Grove Medical please hire people only of this calibre.
I have never felt as safe, looked after and respected as I have done since joining Grove Medical Centre. Going to the doctors can be nerve racking at times, but as a patient I’ve been treated with respect, understanding, empathy and the utmost care. Being able to submit a form online rather than calling and waiting in line at 8am has been a very simple and effective way of booking appointments, and my queries have been dealt with in a timely and professional manner. This is by far the best experience I’ve had with a practice in London, I feel very taken care of and have quickly built trust with the practice and its practitioners. Dr Husain is an incredibly kind, caring and considerate doctor, who is very receptive and thoughtful of his patients, I feel my health is in very good hands. It’s been a breath of fresh air and I’m very thankful to have found a GP that I can rely on and feel comfortable turning to.
Dr Kamil is very helpful, attentive and professional.
Also Magda at Reception desk is lovely and super helpful!
Reply from Grove Medical Centre
2025.11.04
We are grateful for your positive comments and the time you took to leave feedback. It means a great deal to us. The Team at Grove Medical Centre
Tried getting a summary of health record emailed to me for a fit to work certificate, simple document from my records. Said I couldn’t have it until I came in and signed a form then it would take a month to get to me. Absurd.
Reply from Grove Medical Centre
2025.11.04
Thank you for your comment. We are sorry to hear that you found the process for obtaining a summary of your health record frustrating. For legal and data protection reasons, practices are required to have patients sign a consent form before releasing medical records or summaries, in order to safeguard patient confidentiality.
We appreciate that the waiting time of up to a month to receive certain documents may seem excessive, but this timeframe allows the practice to process requests carefully and ensure accuracy and security of the information provided, whilst ensuring the delivery of direct clinical care to patients is not impacted.
If you have further concerns or wish to discuss this matter in more detail, please contact the Practice Manager who will be happy to assist you.
The Team at Grove Medical Centre
We appreciate that the waiting time of up to a month to receive certain documents may seem excessive, but this timeframe allows the practice to process requests carefully and ensure accuracy and security of the information provided, whilst ensuring the delivery of direct clinical care to patients is not impacted.
If you have further concerns or wish to discuss this matter in more detail, please contact the Practice Manager who will be happy to assist you.
The Team at Grove Medical Centre
Fantastic GP, they don’t waste time or mess around and I’m impressed with how quick everything is always done. Best experience I’ve had in London.
Reply from Grove Medical Centre
2025.11.04
Your kind feedback is much appreciated. Thank you for taking the time to let us know about your experience. The Team at Grove Medical Centre
Reception work not professional. I was take my baby to clinic, waiting for 25mins, then they wait until I came ask how long i need wait more my appointment was 15mins before. And they said , you need rebook. If you can't do it, why not text to let me know. And only 30 second for baby vaccine. Or because I am vietnamesse, I am not good on English, then you allow to raised like that
Reply from Grove Medical Centre
2025.11.04
Thank you for your comment. We are very sorry to hear about your experience and understand how stressful it must have been, especially when bringing your baby in for a vaccination. We aim to provide respectful and professional service to all our patients, regardless of language or background, and we apologise if you felt this was not the case.
We appreciate your feedback regarding the wait time and communication. We strive to keep our patients informed about delays and appointments, and we will review our processes to improve this. Please be assured that it is never our intention to rush consultations, especially for young children.
If you would like to discuss this further or have your concerns formally investigated, we encourage you to contact the Practice Manager. Your feedback is important to us as we continuously work to improve our service.
Thank you for bringing this to our attention.
The Team at Grove Medical Centre
We appreciate your feedback regarding the wait time and communication. We strive to keep our patients informed about delays and appointments, and we will review our processes to improve this. Please be assured that it is never our intention to rush consultations, especially for young children.
If you would like to discuss this further or have your concerns formally investigated, we encourage you to contact the Practice Manager. Your feedback is important to us as we continuously work to improve our service.
Thank you for bringing this to our attention.
The Team at Grove Medical Centre
I have been registered with Grove Medical Centre for 13 years and the service is totally exceptional. The counter staff are always helpful with their advice. Staff have worked there for years and really understand what they can do for you.
Booking for appointments is online which is fine after you use it once. Doctors get back promptly and ensure you get appropriate treatment.
They use local services to ensure that you get what you need from other local services.
The doctors are also very pleasant to meet and listen.
I would say that I'm very lucky to have one of the best health centres on my doorstep.
Reply from Grove Medical Centre
2025.11.04
We are grateful for your positive comments and the time you took to leave feedback. It means a great deal to us. The Team at Grove Medical Centre
Dr Sara Mirza is an excellent GP. She is warm, approachable and really takes the time to listen, which instantly puts you at ease. She explains things clearly and makes sure you feel involved in decisions about your care. I felt heard and supported in her consultations. It’s rare to find a doctor who combines genuine compassion with professionalism the way she does. Grove Practice is lucky to have her.
Reply from Grove Medical Centre
2025.11.04
Thank you very much for your kind words and for taking the time to share your experience with us. We truly appreciate your feedback. The Team at Grove Medical Centre
Always have a good an experience at Grove. Had my appointment with Dr Mirza and she was so tentatively and answered all my questions clearly!
Reply from Grove Medical Centre
2025.11.04
Thank you for your thoughtful comments and for providing feedback. We are pleased to hear about your positive experience. The Team at Grove Medical Centre
Just to say thank you to the admin staff who get the referrals sent out and Dr Forgan for both of their attentive service.
One does not realise that even the result of seemingly small actions can feel as if a huge weight has been lifted and that is how I am feeling. We can't always get everything right all the time and some things are trial and error but when you do get that perfect combination, then you can exhale and move forward....Thank you Grove Medical Center.
Reply from Grove Medical Centre
2025.11.04
We are grateful for your positive comments and the time you took to leave feedback. It means a great deal to us. The Team at Grove Medical Centre
Lucky to have this as my local GP! Used the online appointment system, then received a call later in the morning to set up an appointment for the afternoon. Dr. Mirza was very helpful and quick to help
Reply from Grove Medical Centre
2025.11.04
Thank you for your thoughtful comments and for providing feedback. We are pleased to hear about your positive experience. The Team at Grove Medical Centre
