Verified Company
Editing in response to the company's response to my review:
I left the review below to which you can see Goodfella's response to me. I have had multiple companies look at my furnace since Goodfella's service in the spring. Every single company has told me that there is nothing in the photos Goodfella's linked to that warrants a new furnace and that the rust there is normal. While there is dust on the side of the motor, this is also normal and should've been cleaned by Goodfellas at their tune up but they didn't do anything, and that none of these issues affect the efficiency.
It's so blatantly obvious that Goodfellas is trying to intimidate customers into new equipment because we the average person lacks basic knowledge about furnaces, as is evidenced by their public comments in response to my post that I've had multiple other HVAC companies rebuke. Don't trust this company.
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This company has completely gone downhill since it's sale last year. We had our entire HVAC system surfaced earlier this year prior to turning on AC and were told that our furnace would likely fail on us not longer after we turned it on in the fall, needed significant maintenance to maintain the blower motor, and that they could either take the whole thing apart to clean it which would make it last for a TBD amount of time or replace the entire system for 14k. They also recommended we replace the AC unit too, and gave us an estimate of 23k+ at a minimum. Somebody else said this in their review and we were told ALMOST VERBATIM THE EXACT SAME THING about our 10 year old furnace - "leaking and rusting inside and needed to be replaced...not uncommon for Developers to install inferior equipment in new builds, to save money...gave us a quote for a heat pump but also told us we would need a new furnace as a back-up."
I just had another company look at our entire system and they told us they couldn't find a single thing wrong, let alone a reason to replace the entire system. I don't appreciate being lied to by Goodfellas, and we never experienced this with the company until it was sold. Stay away! There are so many more honest HVAC companies in the area that will treat you like a real human being.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.17
Hi Anna, we’re truly sorry to hear that you feel this way. We never want any customer to feel misled or uncomfortable. Our goal is always to provide a thorough inspection and clear information so you can make the best decision for your home’s comfort and safety.
During our visit, our technician found that your furnace was very dirty — as can be seen in the images linked below. This level of buildup can cause major strain on all parts of the furnace, affecting efficiency, operation, and leading to unnecessary wear and tear on key components. The pictures show the condition of the blower motor and blower wheel, as well as the secondary heat exchanger, which was also extremely dirty. The most significant finding, however, was the substantial amount of rust inside the coil and furnace.
We take rust very seriously because it indicates metal deterioration, which can develop into a safety concern over time. The reason we recommended pairing a new furnace with a new heat pump is to ensure a properly matched system with an official AHRI certificate. This certificate confirms AHRI-certified ratings for SEER2, EER2, HSPF2, and heating capacity at 5°F — all required to meet Xcel Energy’s cold climate rebate standards.
We do not try to lie to customers or pressure anyone into replacement. Our only intent is to give a complete, fact-based assessment so homeowners can make informed choices. Unfortunately, in this industry there are times when we have to deliver difficult news, and we understand that can be upsetting.
We are always looking to improve and provide a better experience for every customer. For anyone reading this review, we encourage you to look at the images from this inspection — they clearly show what our findings were based on:
https://www.goodfellasheating.com/go/a-hp-gd
We’d be happy to discuss this further and go over the inspection photos in more detail anytime.
During our visit, our technician found that your furnace was very dirty — as can be seen in the images linked below. This level of buildup can cause major strain on all parts of the furnace, affecting efficiency, operation, and leading to unnecessary wear and tear on key components. The pictures show the condition of the blower motor and blower wheel, as well as the secondary heat exchanger, which was also extremely dirty. The most significant finding, however, was the substantial amount of rust inside the coil and furnace.
We take rust very seriously because it indicates metal deterioration, which can develop into a safety concern over time. The reason we recommended pairing a new furnace with a new heat pump is to ensure a properly matched system with an official AHRI certificate. This certificate confirms AHRI-certified ratings for SEER2, EER2, HSPF2, and heating capacity at 5°F — all required to meet Xcel Energy’s cold climate rebate standards.
We do not try to lie to customers or pressure anyone into replacement. Our only intent is to give a complete, fact-based assessment so homeowners can make informed choices. Unfortunately, in this industry there are times when we have to deliver difficult news, and we understand that can be upsetting.
We are always looking to improve and provide a better experience for every customer. For anyone reading this review, we encourage you to look at the images from this inspection — they clearly show what our findings were based on:
https://www.goodfellasheating.com/go/a-hp-gd
We’d be happy to discuss this further and go over the inspection photos in more detail anytime.
They were fast and reliable with the service inspection and were knowledgeable about the equipment they were inspecting. We purchased the annual maintenance service for 3 years and everything was fine until the last inspection then they found several issues that should have been addressed during the prior inspections.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2024.06.11
Thank you, Gary! We're thrilled to hear you found our service fast, reliable, and knowledgeable.
Josh recently checked our water heater and did a full plumbing inspection. He was very knowledgable and did an excellent job explaining what he was doing, as well as providing many helpful tips on maintaining our plumbing, from garbage disposal to water heater. We would highly recommend Josh at Goodfellows for all your plumbing needs.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.17
Thank you for sharing your experience! We're thrilled to hear Josh provided knowledgeable service and helpful tips. Your recommendation means a lot to us, and we're glad he could assist with your plumbing needs.
Miguel from Goodfellas did an amazing job servicing our water heater. Very courteous and got the job done quickly and efficiently. Highly recommended.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.17
Thank you for sharing your experience! We're thrilled Miguel provided excellent service and will be sure to pass along your kind words. Your recommendation means a lot!
POOR customer service!!I purchased an air-conditioning unit from them this last summer. It needed some follow up. I've texted them a few times only to be told they would get back with me, but then they never do. I guess once they make the sale, they forget about you. Fool me once..
Follow up to your reply
Yes you did let me know, at the time, about the part. However, when I would l call in after some time, I was told you would get back with me. You didn't. Even if you found out that the part, or whatever was still not available, you still did not give me that update. Spin it however you want. Your follow up is sorely lacking.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.07
Hi Patrick, we’re really sorry to hear you feel this way. After the installation was complete, we let you know that one of the non-operational parts was not yet in stock, but that your system would continue to function properly while we waited for it. When you called in to schedule the follow-up, the part was still unavailable from the manufacturer, which caused the delay. As soon as we were able to get the part in, we installed it the very next day.
We truly appreciate your patience and your business, and we’d love the chance to talk with you directly to make things right. Please reach out to our office when you can so we can go over the details together.
We truly appreciate your patience and your business, and we’d love the chance to talk with you directly to make things right. Please reach out to our office when you can so we can go over the details together.
If you have a Rheem furnace (like me) and the other guys don't seem to know how to fix it -- call Goodfellas! They knew how to test everything and how to treat a customer right!
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.06
Thank you for your kind words! We're thrilled to hear our team could help with your Rheem furnace and provide the service you deserve. Your satisfaction means a lot to us!
I called Goodfellas to take a look at my hybrid heat pump water heater, which seemed to be having issues with the heat pump. The plumber came out, and he was super direct and clear about the process for troubleshooting. After working with the manufacturer to confirm the issue, the plumber was able to confirm a warranty replacement, and get me pricing from the office.
The following week, another plumber was scheduled to actually do the work. He was able to remove the water heater, complete the warranty exchange, and install the new one with no issue.
When he showed me the invoice, the price was quite different from what I was initially quoted. The plumber took it upon himself to call the office and get approval to honor the original price.
Overall, the service was friendly and transparent from both plumbers as well as the office. I will definitely be calling Goodfellas for my next plumbing issue.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.06
Thank you for sharing your detailed experience! We're thrilled to hear our team provided clear, friendly, and transparent service. Your kind words mean a lot, and we’re glad everything was resolved smoothly. Looking forward to assisting you again!
Unlike other HVAC companies I've dealt with in the past, Goodfellas didn't try to upsell me from a special they were running. William (the tech that they sent) was prompt, clean, and service driven. I will be referring Goodfellas to all my neighbors and friends!
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.06
Thank you for sharing your experience! We're delighted to hear William provided prompt and service-driven care. Your referrals mean so much to us, and we look forward to helping your friends and neighbors as well!
I have been a client of Sunshine Plumbing for years before they joined Goodfellas. I was offered a furnace tuneup for $49.00 and made an appointment. After the service was performed, I was presented with a bill for $129.00. If I had not saved the text message offering me the tuneup for $49, I would have been overcharged $80!! There is no complaint about the service; only the billing.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.07
Hi Linda, thank you for taking the time to share your feedback. We’re really glad we were able to get the billing situation figured out and make sure you received the correct price. We also appreciate you mentioning that you were happy with the service itself — that means a lot to us!
We always strive to provide clear communication and fair pricing, and we’re glad we could get everything resolved quickly. Thank you again for your patience and for being a long-time customer.
We always strive to provide clear communication and fair pricing, and we’re glad we could get everything resolved quickly. Thank you again for your patience and for being a long-time customer.
Informed me of a slight schedule change. Maintenance worker was nice and kept me in the loop as the work progressed. Repair was done in a timely manner and works great now.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.06
Thank you for sharing your experience! We're glad to hear the maintenance worker kept you informed and that the repair was completed efficiently. Your feedback means a lot to us!
I always have stellar experiences with Goodfellas! I got a same day appointment for a leak that I was stressed about. Lucas fixed everything perfectly & was good energy to have around!
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.06
We're thrilled you had such a positive experience with Lucas and our service! Same-day solutions for stressful issues are what we aim for. Thank you for sharing your experience!
We had a maintenance contract with Goodfellas. At the annual furnace inspection, we were told by the technician that our 7-year-old furnace was leaking and rusting inside and needed to be replaced. We were told it was not uncommon for Developers to install inferior equipment in new builds, to save money. He then tried to sell us a new furnace. We told him if we had to make a change, we would prefer a heat pump. He gave us a quote for a heat pump but also told us we would need a new furnace as a back-up. We felt that he was putting a lot of pressure on us to buy a new furnace, so we decided to get a second opinion from an independent Heating Technician. The second technician told us after inspecting the furnace that it was in good condition and probably had at least another 8 years.
Goodfellas tried to perpetuate a scam on us. They tried to sell us a new furnace which we didn’t need.
I canceled my maintenance contract and will never use this company again. Beware!!
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.07
Hi Claire, we completely understand that being told this kind of information can be upsetting. Please know that we take the safety of our customers very seriously. During your appointment, our technician found numerous rust spots and areas of a compromised heat exchanger. Whenever we encounter rust, we take it seriously because it’s an indicator of deteriorating metal. This isn’t just a potential safety hazard to you and your home, but also a serious liability for our company.
By no means do we do this with every customer — only when it’s truly warranted. We sincerely hope that whoever came in after us was as thorough as we were in inspecting your furnace to ensure it’s safe to operate. The unfortunate part of this field is that sometimes the information we have to share is difficult to hear, but our goal is always your safety and peace of mind.
You can see the rust and deterioration found on your heat exchanger in the scope images below, which show the inside of your furnace during inspection:
https://www.goodfellasheating.com/go/rust-hx1
https://www.goodfellasheating.com/go/rust-hx2
https://www.goodfellasheating.com/go/rust-hx3
https://www.goodfellasheating.com/go/rust-hx4
https://www.goodfellasheating.com/go/rust-hx5
We’re always happy to discuss this further and answer any questions you might have. Please reach out to our office anytime.
By no means do we do this with every customer — only when it’s truly warranted. We sincerely hope that whoever came in after us was as thorough as we were in inspecting your furnace to ensure it’s safe to operate. The unfortunate part of this field is that sometimes the information we have to share is difficult to hear, but our goal is always your safety and peace of mind.
You can see the rust and deterioration found on your heat exchanger in the scope images below, which show the inside of your furnace during inspection:
https://www.goodfellasheating.com/go/rust-hx1
https://www.goodfellasheating.com/go/rust-hx2
https://www.goodfellasheating.com/go/rust-hx3
https://www.goodfellasheating.com/go/rust-hx4
https://www.goodfellasheating.com/go/rust-hx5
We’re always happy to discuss this further and answer any questions you might have. Please reach out to our office anytime.
Josh Wyatt was my service tech. He inspected all my plumbing with a clean inspections and explained everything to me. Josh also gave me several tips on maintaining my plumbing. He was great, professional, respectful, and did a great job. Thank you Josh.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.06
Thank you for sharing your experience! We're thrilled to hear that Josh provided excellent service and helpful tips. We'll make sure to pass along your kind words to him!
Tried to scam us into replacing a 7 yr old furnace. Got a 2nd opinion which confirmed furnace was fine. Cancelled our annual contract. Beware the upselling!
Basically, their flawed business model gets people to sign up for an annual contract which is a money loser. They have to upsell to make a profit and stay in business.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.11.07
Hi James, we understand how upsetting it can be to hear that your furnace may have a serious issue, but please know that safety is always our top priority. During our inspection, our technician found multiple rust spots and areas of a compromised heat exchanger. Whenever we see rust inside a heat exchanger, we take it seriously because it’s an indicator of metal deterioration that can lead to carbon monoxide leaks — a potential safety hazard for homeowners and a serious liability for our company.
By no means do we tell every customer that their furnace needs replacement. In fact, most systems we inspect are found to be in good, working order. In your case, our recommendation came only after we documented visible rust and deterioration inside the unit. We sincerely hope that whoever provided your second opinion took the time to perform an equally thorough internal inspection using a scope camera.
You can see the actual images from inside your furnace that show the rust and damage we found here:
https://www.goodfellasheating.com/go/rust-hx1
https://www.goodfellasheating.com/go/rust-hx2
https://www.goodfellasheating.com/go/rust-hx3
https://www.goodfellasheating.com/go/rust-hx4
https://www.goodfellasheating.com/go/rust-hx5
Our service plans are designed to provide manufacturer-recommended maintenance and thorough inspections of each system to ensure safety, efficiency, and proper operation. We currently have over 700 club members that we perform regular maintenance for, and the vast majority of the time there’s nothing wrong with their systems — we simply make sure everything is running safely and smoothly before the cold or heat hits.
We never pressure our customers into replacements; we simply provide honest recommendations based on what we find. We’d be happy to discuss this further and go over the inspection results with you directly. Please reach out to our office anytime.
By no means do we tell every customer that their furnace needs replacement. In fact, most systems we inspect are found to be in good, working order. In your case, our recommendation came only after we documented visible rust and deterioration inside the unit. We sincerely hope that whoever provided your second opinion took the time to perform an equally thorough internal inspection using a scope camera.
You can see the actual images from inside your furnace that show the rust and damage we found here:
https://www.goodfellasheating.com/go/rust-hx1
https://www.goodfellasheating.com/go/rust-hx2
https://www.goodfellasheating.com/go/rust-hx3
https://www.goodfellasheating.com/go/rust-hx4
https://www.goodfellasheating.com/go/rust-hx5
Our service plans are designed to provide manufacturer-recommended maintenance and thorough inspections of each system to ensure safety, efficiency, and proper operation. We currently have over 700 club members that we perform regular maintenance for, and the vast majority of the time there’s nothing wrong with their systems — we simply make sure everything is running safely and smoothly before the cold or heat hits.
We never pressure our customers into replacements; we simply provide honest recommendations based on what we find. We’d be happy to discuss this further and go over the inspection results with you directly. Please reach out to our office anytime.
The experience with Good Fellas was great. The plumber William showed up promptly and did an amazing job fixing an issue I was having with my anti scald valve. He fixed the problem and explained the fix to me. I would highly recommend Good Fellas and William.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.09.03
Thank you David for the 5 stars and kind words on Will. We are happy to have him on our team.
We were having a cold front and I just had my son and our heater decided to stop working. I called four places to see if we could get an emergency technician out to help. Nobody was available and I was trying to use space heaters to combat the cold. I called Goodfellas and let them know the situation they were so accommodating. They had a technician drop everything to come out to take care of us. We had our heat back on within three hours, which was such a blessing. I am very thankful for the team going above and beyond for us.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.09.03
Aaww thank you kindly for the 5 star and the kind words. We sure try to go above and beyond for our customers.
Had a weekend emergency and Goodfellas scheduled Josh to come out early Monday morning. Josh came up and diagnosed the issue quickly, and liaised with a third party regarding the issue for a quick resolution.
Reply from GoodFellas Heating, Cooling, Plumbing, & Electric
2025.09.03
Thank you for the 5 star review Sarah! We really appreciate it and so glad we got you taken care of so quickly.