Verified Company
Joe- at the good feet store was excellent in showing me how the system works, honestly I was sold after i tried the first insert very good system I have a fused ankle so I would highly recommend checking them out!!
Reply from Rochester Good Feet Store
Thank you so much for sharing your experience! We truly appreciate your kind words and look forward to continuing to support your comfort and well-being!
After already being set up on the 3 step system, Joe was super helpful adjusting the sizing into something better for my feet.
Reply from Rochester Good Feet Store
Thank you for sharing your experience! We’re glad to hear that Joe was able to help fine-tune your sizing and make your 3-step system feel even better for your feet. That extra attention to detail can make all the difference, and we appreciate you taking the time to let us know.
We stopped at the Good Feet Store in Rochester NY - to see if they could help my husband with some pain relief in his leg after prolonged sitting and walking. Joe, the manager, was so friendly and knowledgeable with helping us understand the different options that my husband would have. But stands out to me the most is the product actually speaks for itself. Especially after all of the information that Joe shared with us.
He made us feel like family. And no question was a dumb question. You rarely find customer service like this in today’s society. This experience was a breath of fresh air. And we are so happy that we made the decision to walk through the door.
Reply from Rochester Good Feet Store
It’s wonderful to hear that the experience itself, along with the products, made such a positive impact. We’re so glad you decided to walk through the door and give us the opportunity to help.
We truly appreciate your kind words and look forward to continuing to support your husband’s comfort and well-being!
We truly appreciate your kind words and look forward to continuing to support your husband’s comfort and well-being!
Scam that cost me $1,500, stay far away.
At the recommendation of a family member who had no personal experience with these products and had only seen their barrage of commercials, I brought someone in to the Good Feet Store for help and paid $1,300 for pre-made inserts that the associates find a best fit for, plus another $200 for a foot massager. After a few weeks of usage, not only did the inserts make him be in even worse foot pain than when I brought him in, they were falling apart under regular usage, since there are silicon bits secured to the insert with what must be pitiful amounts of glue. I'd chalk it up to random chance if only one insert fell apart like this, but all of them did this in a narrow time frame. Would you pay $1,500 for something that was described as "engineered to last" that you needed to have replaced every month?
There's also a very strict no refunds policy, so I'm stuck with this worthless junk as a reminder of my stupidity for not doing proper research, or finding an actual degree-holding podiatrist that can identify underlying health issues that $1,500 inserts can't fix.
Reply from Rochester Good Feet Store
Hi Robert,
While our arch supports are designed to be durable and part of a structured fitting process, they should not be causing increased pain or falling apart under normal use. This is not typical, and we’d like the opportunity to make this right for you. We did review the photo you shared, and it appears to show a cushion rather than one of our arch supports, but we still take your concerns seriously and want to look into this further.
Even though our policy does not generally allow refunds, situations involving product performance and fit are taken seriously. We encourage you to return to our store so the team can reassess the fit, inspect the condition of the inserts, and explore replacement or adjustment options. In many cases, discomfort can be improved with proper adjustments or a different support level.
Please feel free to contact us directly at (585) 424-4030 and ask for Joe. We’d also be happy to speak with the individual using the supports so we can better understand what’s going on and work toward a resolution.
While our arch supports are designed to be durable and part of a structured fitting process, they should not be causing increased pain or falling apart under normal use. This is not typical, and we’d like the opportunity to make this right for you. We did review the photo you shared, and it appears to show a cushion rather than one of our arch supports, but we still take your concerns seriously and want to look into this further.
Even though our policy does not generally allow refunds, situations involving product performance and fit are taken seriously. We encourage you to return to our store so the team can reassess the fit, inspect the condition of the inserts, and explore replacement or adjustment options. In many cases, discomfort can be improved with proper adjustments or a different support level.
Please feel free to contact us directly at (585) 424-4030 and ask for Joe. We’d also be happy to speak with the individual using the supports so we can better understand what’s going on and work toward a resolution.
Joe Taylor was very helpful and answered all my questions patiently. The arch supports provided, many years ago, by the Good Feet store in Henrietta (NY) have made a huge difference to my quality of life. Without these arch supports I would not have been as physically mobile and independent as I now am. Thank you!
Reply from Rochester Good Feet Store
Thank you for this review!
Excellent excellent excellent. We worked with Joe and he made us feel so comfortable and helped us make the best decision for our situation. Everything was so smooth and easy. I really appreciated the time he spent with us and all the different options available, including financial options. Thank you so much, don't forget to ask for Joe!!!
Reply from Rochester Good Feet Store
Hi Valerie, Thank you so much for the great feedback! We’re thrilled to hear that Joe made such a positive impression. We look forward to hearing about your progress.
Joe was absolutely the best. He explained everything perfect and made my wife and I feel very welcome.
How explained all of our options and walked us into our best deal.
My wife and I are very pleased and we Def recommend coming to see how and his team.
Thank you Joe.
Reply from Rochester Good Feet Store
Thank you for sharing your experience! We’re thrilled to hear that Joe made you and your wife feel so welcome and clearly explained all your options. Thank you for your recommendation!
Darlene was very helpful. My daughter plays soccer and was told she needs inserts for her flat feet. She could immediately feel a difference. Thanks so much.
Reply from Rochester Good Feet Store
Thank you for sharing your experience! It’s wonderful to know the arch supports made such a difference. Thank you for trusting us with your foot care!
Joe made me feel very at ease while figuring out what fit my foot right and answered every question so that I understood exactly how the system works. I am excited to get rid of back pain with this system!
Reply from Rochester Good Feet Store
Thank you for sharing your experience! We’re so glad Joe made you feel at ease while helping you find the right fit. It’s exciting to hear you’re looking forward to relief from your back pain andwe’re here to support you every step of the way. Please don’t hesitate to reach out if you need anything as you get started!